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roobix
London, United Kingdom

Not exceptional, but excellent value

4.0 of 5 bubblesReviewed 21 May 2018
They do make it clear that they offer an excellent value stay at a reasonable cost without excessive provision of amenities, and that is absolutely spot on. It’s a good hotel, better than a ‘business’ hotel, but at the same time, not fancy either.

Pros: Excellent location - a minute walk from Gora station. Friendly and efficient service. Good price. Good size communal bath which has an outdoor section. Bed was firm, but comfortable. Good wifi reception with a fast connection service. There are various types of vending machines on different floors.
Food was average, but good value for money.

Cons: Small bathroom. View from the room was not impressive.

Provided: yukata, communal slippers, tooth brush and toothpaste, comb, but no hair brush or razors
Date of stay: April 2018
Trip type: Travelled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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7 - 12 of 103 reviews
Reviewed 16 April 2018

This was a budget choice in an expensive area. It was in a very convenient position, a minute from Gora Station. The rooms were clean & comfortable & you could open the windows for some fresh air. The bathrooms were tiny but the toiletries were good.
The buffets were OK; there was a lot of choice but there was no fresh juice at breakfast- just the same fizzy & still drinks machine as dinner. You could make tasty ice cream sundaes for dinner (&breakfast too if you wanted to!) The dining room became full & noisy at times as there were a lot of tourists from other countries.
The staff were helpful. The luggage forwarding on check out was successful although the receptionist at first looked a little panic stricken & told us we could do it only if the next hotel accepted it which of course they did.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Jo878121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2017

We didn't want to spend a lot on a hotel as knew most of our time would be at Pola and the Open Air Museum. This hotel was a great choice- budget friendly in an expensive place. Clean and tidy rooms and no problem with noise from trains- nice to open windows as well. There is a pleasant onsen area and lounge to meet friends. Staff friendly although not a lot of English speakers and we did have a bit of a run in (unusual in Japan) with one staff member regarding putting beer on our room tab.
Really wide choice of breakfast options and the young restaurant staff were lovely. The location is just terrific as close to station plus our splurge at Itoh dining by Nobu restaurant!

Room tip: Ask for a quiet room away from train tracks
Date of stay: October 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Jennifer G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2017

As you stepped off from the Gora train station, it is right there across the track. That station is also where you board the mountain climbing cable cars going up the mountain. Three bus lines also start right next to the station. So this hotel was really in a very convenient location. We opted for having both dinner and breakfast when we registered as we saw there were not too many other choices otherwise. It was a good choice. The dining room was big, and buffet choices many, both Japanese and western style. The train stopped at night and only starts from 7am, so the noise was not that bothersome.

Room tip: If you are a light sleeper, ask for the room away from the track
Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank twosc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2017 via mobile

Despite the whimsical name "Pipe Smoke Hotel" we thankfully found no pipe smoke in this hotel. This is a great hotel for families (we were traveling as a family of 9) that was affordable and convenient. Pricing follows the Japanese custom of per person rates (rather than by the room) but this includes dinner and breakfast along with access to the bath. We paid about 8000yen/person. Our room was set up with four single beds and included a bath and toilet, refrigerator, bath robes, tea kettle, TV, and towels in the room. Walls were thin and the train passed by the window regularly but we are a family of heavy sleepers so were not bothered (the train is only an issue if you are a light sleeper and want to go to bed early or sleep in late--presumably you could request a room on the opposite side of the hotel from the tracks if this is a concern). The hotel is very convenient at only a block away from the Gora Station and ideally located for those doing the overnight loop tour through the Hakone region. We are a mixed Japanese-American family so communication in Japanese was not an issue but the hotel seems generally welcoming to foreigners with some English signage and staff who know a few words of English and are patient with guests. The hot spring bath was moderate size (tubs that could comfortably fit half a dozen with plenty of personal space) with a steady flow of hot water piped in. Men's and women's bathing areas are separated with both indoor and open-air baths. Meals are served buffet style with dinner at 6 and breakfast at 7:30. Getting to meals promptly is recommended. The food is nothing special but includes a wide selection of items on three large buffet tables and is all-you-can-eat. Dinner items include rice, noodles, breads, fried foods, pickled vegetables, salads, roast beef, ribs, fish, and a desert bar featuring make-your-own ice cream sundae. Breakfast includes rice, bread, grilled fish, pickled vegetables, ham and eggs, salads, and waffle bar. Beverages are included and available at the drink bar but alcohol is extra. It's Japanese cafeteria-style food but good quality and the buffet allows everyone to find something (great with kids or picky eaters). I would recommend this hotel as a great option for families or students traveling on a budget seeking simple lodging that gets the job done and covers all the essentials. Couples looking for a romantic get away or those seeking a deeper cultural experience might look elsewhere, but for what it is, this hotel is a great option.

Date of stay: July 2017
Trip type: Travelled with family
7  Thank riversandcreeks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2017 via mobile

Little English spoken but a very warm welcome. Rooms not the most modern, but well appointed. Right beside Gora station. Food was extremely varied, buffet style for both dinner and breakfast. The only downside was the beds were on the hard side.
The kind staff looked after our bags both before and after our stay, while we went off sightseeing. We booked via Odakyu, and the trip went like clockwork

Date of stay: June 2017
Trip type: Travelled as a couple
2  Thank ethelman2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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