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Blue S

0 STARS!!!

1.0 of 5 bubblesReviewed 4 June 2024via mobile
The ugly hotel is the worst! Their staff is nice but the manager is terrible rude and offensive! He only looks at money he is a Japanese owner stingy guy. This hotel has bed bugs and urine smell in room!!!! This is terrible and we’re forced to stay
Date of stay: June 2024
Trip type: Travelled with family
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Reviews (54)
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1 - 6 of 54 reviews
Reviewed 4 June 2024 via mobile

This is the worst hotel in Japan! The staff is terrible and don’t refund you . Rooms is dirty bugs flying everywhere nasty dinner options and are not able to refund. The room smells like urine and the bed looked like someone slept on it! I don’t like the stay here !!!! I want to get refunded and they couldn’t will dispute but trust me stay at the Hyatt don’t stay here

Date of stay: June 2024
Trip type: Travelled with family
Thank Yay10000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024 via mobile

A great stay here at Kai Sengokuhara. Unfortunately it was cut short due to confusion between our agents and the hotel. That being said, the hotel were very friendly about it and apologetic.

They moved us to their sister hotel Kai Hakone for our 2nd night.

The staff, despite the lack of English did everything they could to make it up to us and I have to praise them for that!

The hotel itself is stunning, the room was beautiful with incredible views and a lovely in room onsen.

The communal onsen is nice, however not the best I’ve been to in Japan!

I think we were unprepared for the food. It’s a very Japanese hotel, whereby what you eat is fully Japanese in a small personal booth which is very bizzare. A great experience, but I wouldn’t say it’s the best meal I’ve ever had!

A great stay nonetheless. Wish it could’ve been the full 2 nights!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank 368benn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Not very friendly to foreigners because of lack of communication. Explaining and showing things about hotel is mandatory in a friendly way to a customer to make them feel comfortable in their stay. Overall, hotel as a building and facilities are nice but to have a better experience staff should be more friendly, informative and helpful to have their guests have a good experience at their stay. As we asked to have a taxi van to go to train station, response was not very helpful by saying that they can not guarantee to arrange big van at that time and didn’t offer any solution either. There are couple more experiences that I won’t mention but overall that made us feel uncomfortable and not very welcomed. I wouldn’t come back or advise anyone to stay at this hotel in Hakone. I am sure there are better alternatives.

Date of stay: January 2024
Trip type: Travelled with family
Thank Adventure293740
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2023

Amazing, authentic Japanese onsen experience! The rooms and views were amazing, and the meals and service was excellent. Beautiful onsen and meals in Yakutas, what could be better? Note there are no western meal options so be prepared for a full Japanese breakfast. The hotel doesn’t make referrals but we used MK Taxi Limos to get us directly there from Haneda, which cost $350 but was really easy. We also used Aki from Coconut Hikes Japan for a private tour of the area. He picked us up from the hotel and did a great job taking us on a hike with Mt. Fuji views.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank AndyLosAltos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2021 via mobile

Hoshino Resorts Kai Sengokuhara: Hot Spring Ryokan With Minimalist Rooms & Forest Views

#hoshino #kai #hoshinoresorts #kaisengokuhara #kaiseki
#waitingfordinner #hakone #japan #ashigarashimo #hotspring #onsen #ryokan #luxurytravel #dexperience #black #autumn #memories

Dexperience Review:
Service 3/5
Ambience 3/5
Value 2/5
Quality 3/5
Experience 2/5

Date of stay: January 2021
Trip type: Travelled as a couple
Thank DexperienceReview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 27 January 2021

Dear DexexperienceReview,

Thank you for taking the time to review our property.
We sincerely hope that you had a good time at Hoshino Resorts KAI Sengokuhara.

It is unfortunate that some of your interactions were less than perfect and we are working with
our team to ensure all guests expectation are not only met, but exceeded and feedback
such as yours provides us that opportunity to further enhance our guest experience.

Thank you again for your comment and we hope to welcome you back again.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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