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Elizabeth K
Sydney, Australia

Exquisite - beautiful design, comfortable rooms, good food and service.

5.0 of 5 bubblesReviewed 15 July 2019
We stayed in the room with our own private hot-spring bath and it was just beautiful. We stayed with our 5 year old son and the three beds spread out together were very comfortable and spacious. We felt welcomed from the moment we arrived and loved the little insights into Japanese culture we learnt during our stay. The kaiseki dinner was impressive and I loved the little touches of the ice-blocks after the public bath to rehydrate. The design of the hotel and the rooms is immaculate - really exquisite and makes the whole experience special.
Date of stay: May 2019
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this review
Responded 23 July 2019
Dear elkprints,

Thank you for staying with us at Hoshino Resorts KAI Sengokuhara and for writing a review! We are very pleased to hear that you enjoyed your stay with your 5 years old son in our care, especially the hot spring bath both in your room and the public bath. We have a variety of other unique accommodations and hope you choose to stay with us again at one of them soon!

Sincerely,
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 54 reviews
Reviewed 31 May 2019 via mobile

Location not as inconvenient as I thought as it is accessible by local bus. Spacious hotel room with private onsen; spectacular view with zen feeling. Had fun with the coloring activity! Staff members are fluent in English and very helpful! Would definitely recommend to my friends!

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank Stw1997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 7 June 2019

Dear Stw1997,

Thank you for taking the time to write a review of Hoshino Resorts KAI Sengokuhara!
We are happy to hear that you could enjoy our peaceful atmosphere and that you found the service by our staff satisfactory.
We would certainly welcome the opportunity to serve you and your friends in the near future.
Thank you again.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2019 via mobile

The hotel never feels crowded as there aren't many guests at one time. We had the onsen to ourselves. The dinner was full of surprise. The art class was fun. The breakfast is of good quality. The mini onsen in the room is cute.

Date of stay: August 2018
Trip type: Travelled with family
Thank patriciawong1027
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 1 May 2019

Dear patriciawong1027,

Thank you for taking the time to review Hoshino Resorts KAI Sengokuhara.
We are thrilled that you had enjoyed your stay here with us and I will definitely share your review with the rest of the team. Certainly hope you will choose to stay with us again on your next visit to the city.

Sincerely,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2019

It was the perfect ryokan for our honeymoon! The room was fantastic and we loved the amenities in it, including the samues to wear around the hotel and for the hot bath. Our private onset was great since my husband wasn't able to use public ones due to his tattoos. Dinner was fantastic and service outstanding! Every single course was exquisite and presented in a beautiful way! We did one of the activities they had of painting after dinner and we enjoyed it a lot! We would definitely love to come back and relax some more!

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank lorenzayhumberto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 1 May 2019

Dear lorenzayhumberto,

Thank you for taking time to review our hotel, kinds comment and
choice your honeymoon's stay.  Best wishes for your marriage.
We are pleased to hear that you enjoyed your stay Hoshino Resorts KAI Sengokuhara.
As you mentioned, there are private Hot Spring (Onsen) all each our rooms.
We truly appreciate your genuine compliments.
I will make sure to share your comments with the rest of the team.
We strive to provide a great hot spring resort experience for all guests no matter what season our guests visit and stay with us.


Sincerely,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2019

This is an incredible hotel. Very modern and new, yet also very traditional Japanese.

Our suite was in the annex and was a massive 103 m2. Wood everywhere and beautifully finished. Large private onsen. It was all so new - like we were perhaps the first residents. Extremely clean.

Food is very Japanese so do not expect western stuff. But that is why we were there - to experience traditional Japanese, in a mountain setting, with onsen, with yakata, shoes off, peace. Great feeling to be on balcony, one a chilly day in a super hot onsen.

One problem: There is a building being constructed next door. The workmen are considerate but you cannot escape the constant banging, hammering and sawing from 9:00am to 5:00pm, everyday. Privacy and peace when using the private onsen is spoilt. The hotel should have warned us about this when making the booking. Until the construction is finished and the privacy issue sorted (a screen is needed) then I would not book the annex again.

Luckily we were out sightseeing during the day, and back at about the time that the builders were leaving. However, this is a retreat and some quests will rightly expect peace and quiet 24 hours a day.

Finally, I must say that all staff that we met were so very polite and helpful. They did an excellent job of welcoming us and ensuring that we had a fabulous experience.

Room tip: Avoid annex until construction project going on next door is complete.
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank paulwW767UB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 15 April 2019

Dear paulwW767UB,

Thank you for taking the time to review Hoshino Resorts KAI Sengokuhara, and for sharing your lovely photos of our facility. While we sincerely apologize for disturbing your relaxing time caused by construction of next door building, we are relieved that you were able to have an enjoyable stay with us, and found the guest rooms, dining, nature satisfactory. Your concerns regarding all of these matters will be shared with the rest of the team.
Our services always strive to improve, and we do hope to be able to welcome you back again in the near future.
Thank you again.

Kind regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2019

Huge room which is carefully well thought out and designed. Comes with private outdoor bath and balcony for guests to enjoy the gorgeous view. Service was impeccable and staff extremely friendly and helpful. Food was of excellent quality.

Room tip: Get a higher floor for better views
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank autumnsung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Sengokuhara, responded to this reviewResponded 2 April 2019

Dear autumnsung,

Thank you for your kind review of Hoshino Resorts KAI Sengokuhara. It is great news to hear that you enjoyed your stay as well as the gorgeous view from your room! Our services strive to provide an experience that is both authentically Japanese and comfortably modern. We have a variety of unique accommodations, and would love the chance to welcome you back to one of them in the near future!

Sincerely,
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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