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travbud1
Toronto, Canada

Average resort

3.0 of 5 bubblesReviewed 4 Dec 2022via mobile
This is a relatively average resort hotel. It is set in the beautiful Hakone region, but has limited vantage points to see the views. The rooms are quite average with odd steps down to the room and bathroom. Also the food at the hotel is not particularly good, we had breakfast and a dinner, which I would not recommend. The service was helpful, but I would not specifically recommend this hotel.
Date of stay: November 2022
Trip type: Travelled with friends
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2 - 7 of 236 reviews
Reviewed 26 October 2020 via mobile

Room and Location really great! Staff is very nice and speak english! Welcomed us and helped us!! And the rooms come witha balcony with a perfect view!100% Recommend!!! W

Room - 10/10
Staff - 10/10
Location - 10/10

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Kerry0o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2020

It was raining heavily when we arrived and did not stop - which was a pity because this looked like a lovely spot. The room was fine and it was a real bonus to have the opportunity to have a hot spring experience. We ate in the hotel - dinner was a buffet. The food was good but it was a little expensive. Would love to stay here in more clement weather.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank Jeff B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2019

The hotel is very clean and provides good service, like all hotels in Japan.
The staff barely speaks English still they were very helpful with all transportation arrangements.
The room was really big and nice.
The only inconvenience was the lack of bus transportation. The bus to this area runs only between 9:00 and 17:00.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
2  Thank yshargal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2019

This hotel is situated in a remote area in Hakone. The view is to die for with panoramic views over the adjacent golf course and hillside.

There are no facilities outside the hotel within walking distance, so the only restaurant facilities are within the hotel. Hakone is a remote area, so all hotels are much the same on location. This why the hotel needs a resturant guests feel able to use without feeling they are being robbed.

Dinner here is massively overpriced. The tour group of 30 we were travelling with all decided to take a packed meal from the railway station. The hotel needs to review it prices. If they lowered the price of dinner all of us would have used the restaurant. An example of the price is a steak cost ¥7800 that is £62.

The rooms are an unusual design with steps down into the room and a step into the bedroom and the sink is not in the bathroom, but in the room and was broken.

The breakfast was a poor affair with limited choice hardly any cereal, no orange juice, the hot selection was poor. So, coffee and toast had to do.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
2  Thank StuartRon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2019 via mobile

We enjoyed our stay at this hotel. The staff were very friendly. I was disappointed with the hand basin in our room as it was cracked and looked unsightly. We mentioned this to the hotel front desk and hope they fix this as this should not be the case given the price of the room. It was also disappointing that the hotel didn’t have a cafe for a light breakfast or meal or a bar where guests could relax before dinner.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Misow13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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