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Kerry O

Great!! 100%

5.0 of 5 bubblesReviewed 26 Oct 2020via mobile
Room and Location really great! Staff is very nice and speak english! Welcomed us and helped us!! And the rooms come witha balcony with a perfect view!100% Recommend!!! W

Room - 10/10
Staff - 10/10
Location - 10/10
Date of stay: October 2020
Trip type: Travelled as a couple
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 236 reviews
Reviewed 4 January 2020

It was raining heavily when we arrived and did not stop - which was a pity because this looked like a lovely spot. The room was fine and it was a real bonus to have the opportunity to have a hot spring experience. We ate in the hotel - dinner was a buffet. The food was good but it was a little expensive. Would love to stay here in more clement weather.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank Jeff B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2019

The hotel is very clean and provides good service, like all hotels in Japan.
The staff barely speaks English still they were very helpful with all transportation arrangements.
The room was really big and nice.
The only inconvenience was the lack of bus transportation. The bus to this area runs only between 9:00 and 17:00.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
2  Thank yshargal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2019

This hotel is situated in a remote area in Hakone. The view is to die for with panoramic views over the adjacent golf course and hillside.

There are no facilities outside the hotel within walking distance, so the only restaurant facilities are within the hotel. Hakone is a remote area, so all hotels are much the same on location. This why the hotel needs a resturant guests feel able to use without feeling they are being robbed.

Dinner here is massively overpriced. The tour group of 30 we were travelling with all decided to take a packed meal from the railway station. The hotel needs to review it prices. If they lowered the price of dinner all of us would have used the restaurant. An example of the price is a steak cost ¥7800 that is £62.

The rooms are an unusual design with steps down into the room and a step into the bedroom and the sink is not in the bathroom, but in the room and was broken.

The breakfast was a poor affair with limited choice hardly any cereal, no orange juice, the hot selection was poor. So, coffee and toast had to do.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
2  Thank StuartRon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2019 via mobile

We enjoyed our stay at this hotel. The staff were very friendly. I was disappointed with the hand basin in our room as it was cracked and looked unsightly. We mentioned this to the hotel front desk and hope they fix this as this should not be the case given the price of the room. It was also disappointing that the hotel didn’t have a cafe for a light breakfast or meal or a bar where guests could relax before dinner.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Misow13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2019

Rooms are incredibly dated and prices were exorbitant during peak season in August.

The spread at breakfast was fairly good and there was a decent choice at the buffet dinner. However, we found the staff to be unfriendly and unhelpful - would not stay here again.☹️

Date of stay: August 2019
Trip type: Travelled with family
1  Thank PaulineOS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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