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Jeremy K
London, United Kingdom

Great hotel in a great location. A relaxing break.

Review of Tensui Saryo
4.0 of 5 bubblesReviewed 9 Nov 2023
We booked the twin room with tatami area and a private onsen. It was over the top to say the least but we wanted to treat ourselves, and boy did it ever meet, if not exceed our expectations. In a western-style hotel it would definitely be considered a suite. It was quite expensive (1 night was more than 4 nights in our hotel in Kyoto) but for the 1 night it was worth it for sure.
The dinner was a Kaiseki style and was delicious. The breakfast was Japanese style, which for us was not an issue, but if you're not a fan of savoury breakfasts, involving fish in many forms it's something to be aware of. We were in the Annex which was quite far from the main area and we were down some stairs so if you have mobility issues try to avoid that area but it's hard to find a fault. Lastly, the location in Gora is fantastic, very close to the station, and if I were to return to Hakone I would 100% stay in Gora again, definitely the best connected spot not too close to proper civilisations.
Date of stay: October 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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3 - 8 of 217 reviews
Reviewed 14 October 2023

An amazing mountain town retreat, worth staying to relax after a few intense days in Tokyo.

A lovely hotel, the team are super friendly and willing to help (one particular young lady who was there during our entire stay in bordeaux red work attire, working mainly in and around the lobby). She ensured everything we asked for was catered for, be it drinks in the evening in the bar (with footbath), to guiding us to our table or booking the private onsen. Really appreciated her service and assisted us with check out today 14 Oct.

Next to great views, the beds are very very comfortable and the food is good interesting and daily changing. To get the true experience wear the Yukata the hotel provides in all public areas for breakfast, dinner and the use of spa facilities.

The hotel provides a great place to explore the region, with cable car and ropeway over the mountain to lake Ashi but also walking opportunities.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank IvodeBeus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2023

Amazing stay, myself and girlfriend absolutely loved it. We paid £250+ for one night stay which was quite expensive in comparison to how much we paid for other hotels in Japan this trip. But it was super worth it. The hotel room had a hot stone bath on the balcony which we only used once but so worth it after a long few tiring days. Our balcony overlooked a Mountain View which was beautiful. Our room had a superb Japanese feel with all the flooring and bedding/chairs being on the floor. Our room was absolutely massive whereas all other hotels in Japan we stayed in, they were quite small. Very close to Gora station which could lead you to Odawara in an hour or towards mountains/Fuji in 30 mins. We loved the foot spa bar which we enjoyed two drinks at. The hotel supplied us with free wine & cakes & soft drinks for when we checked in.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank 769kerima
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

THE WORST !!!

I have stayed in ryokan more than 50times, this is the worst!

It was overprice!

The room was very “tired” and very old.
The food experience was very very bad compare the price we paid.

The good thing is the staff, as you all know, most of Japanese is very good and kind.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Santosa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2020 via mobile

We really enjoyed this Onsen and hotel. Japanese style with private open air bath. They give you Yukata to wear as well. Can’t say enough good about the whole experience. I highly recommend and can’t wait to go back.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank joehO6919NR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2020 via mobile

This property is less than 100m from Gora station which is a key bus transport hub to get to many places in hakone including to gotemba and kawaguchiko. This is the most critical for us for our travel movement and meals outside. Its amazingly convenient and the connectivity made a great impact as we are on our own and first timers to hakone region.

The room is spacious and comfortable. We took the Japanese style with mattresses. There was also daily 1 hour booking of private open air hot bath at the top level of hotel overseeing the hills. We used it once in the afternoon before sunset and had the opportunity to see the scenery.

Breakfast was part of the room and the menu alternated from day1 and day2. Lobby bar was a foot bath. Staff were friendly and some could manage English. If they can't, they will get another colleague who can to assist. No issues with wifi throughout. No regrets of staying here.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank 9357MarkY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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