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Hong Kong, China

Perfect get away

5.0 of 5 bubblesReviewed 31 Dec 2023via mobile
Beautiful hotel, friendly staff, excellent food. Their rooms with private onsens overlooking the mountains were beautiful. It was worth getting up at 6:30am for the sun rise while enjoying the open bath experience. What a view from there! Highly recommended.
Date of stay: December 2023
Room Tip: Be prepare to go up some steep hills
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this review
Responded 4 Jan 2024
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu.
We appreciate your perfect rating and wonderful comments to us.
We are glad to hear that we were able to provide you with a comfortable stay.
We are also very pleased to hear that you had a great ONSEN experience during your stay.
The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.
We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.
Hakone Kowakien TEN-YU

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (332)
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20 - 25 of 332 reviews
Reviewed 15 December 2023

We had an exceptional experience at the stunning Ryokan. The spacious and comfortable room, complete with an outdoor bath featuring onsen (hot spring water) on the balcony, provided a truly delightful and exhilarating retreat. The pleasant bar and the very good restaurant for dinner, along with the extensive breakfast choices, added to the overall satisfaction.

It's worth highlighting the convenience of the regular shuttle bus into Gora, particularly valuable for those arriving by bus, saving a walk up the hill. The staff were consistently nice throughout our stay, contributing to a memorable and enjoyable visit

Room tip: If you can get a room with the hot springs bath on the balcony
Date of stay: November 2023
Trip type: Travelled with friends
Thank 898IanM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 16 December 2023

Thank you so much for having stayed at Hakone Kowakien TEN-YU.
We appreciate your perfect rating to us.
We are glad to hear that we were able to provide you with a comfortable stay.
In addition, we are glad to hear you that you liked the outdoor bath on the balcony and that you enjoyed the dinner and breakfast.
We will continue to try our best to provide our guests with pleasant stay.
We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2023

Stunning Ryokan, friendliest of staff, very comfortable spacious room with onsen (hot spring water) on balcony into outdoor bath delightful and exhilerating, pleasant bar with classic live music in evening, very good restaurant for dinner and huge choice for breakfast. Regular shuttle bus into Gora to pick up train/cable car etc. Open air museum (a must visit) closeby. We took taxi to Tokyo Haneda airport - very expensive!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Paul S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 13 December 2023

Thank you for choosing to stay with us on your recent visit to Hakone.
We appreciate your perfect rating to us.
We are glad to hear that we were able to provide you with a comfortable stay.
We are also highly pleased that you liked the private bath on the balcony and that you were satisfied with the dinner and breakfast.
The scenery always changes and you can see the different beautiful nature in every season.
We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.
Hakone Kowakien TEN-YU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023

My family and I would like to commend the extraordinary customer service I received from Miss Chen Yi Hsin during our recent visit to your Hotel at

From the welcoming smile as we entered to the attentive assistance throughout our visit, Miss Chen demonstrated an exemplary commitment to customer satisfaction.

Towards the end of our dinner, she even surprised our daughter with her creative and heartfelt effort when she presented my daughter with chocolate hand written decorative plate of dessert wishes for our daughter birthday. We were all very touch by her kind effort!

Once again, thank you for giving us a memorable dinning experience! Definitely fully recommend to anyone who is celebrating their wedding anniversary or birthday to give this hotel, Hakone Kowaiken Ten-Yu a try!

Warmest Regards
Dixon, Perlin & Gisele

Room tip: The hotel provide free shuttle service from Gita Train station which is very convenience to get your way to the hotel
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank dixonsioh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 2 December 2023

Thank you for choosing to stay with us on your recent visit to Hakone for your daughter’s birthday.
We appreciate your perfect rating to us.
We are very happy to hear that you were satisfied with the service provided by our staff on your daughter's birthday.
We would also like to thank you for your kind comments regarding our staff, which we will share with all of our staff.
We will continue to try our best to provide our guests with pleasant stay.
We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023

The hotel is absolutely stunning and perfect for a couple's getaway in the mountains. The onsens are lovely and views are spectacular. Regular bus transfers to/from Gora are a great feature.

Sadly the evening meal we had at the hotel was the worst meal we had in our two week trip in Japan, by quite some margin. The food, service (staff were very friendly but clearly very inexperienced) and setting were all well below expectations - I really cannot recommend enough avoiding dining at the hotel. The second night of our stay we ate in a restaurant in Gora, which is a short taxi/bus ride away, which was superb.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Chris O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 2 December 2023

Thank you for choosing to stay with us on your recent visit to Hakone.
We appreciate your review on your stay.
We are glad to hear that you liked the onsen with a great view and that you enjoyed your stay at our hotel in the mountain.
However, we apologize that we fell short of your expectations about dinner.
Regarding the matter you pointed out to us, we will discuss with the manager of the restaurant and make efforts to improve with this matter.
We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2023 via mobile

This traditional Japanese accommodation with a modern flair must be one of the country’s best hotels—-everything was perfect—the rooms are spacious and comfortable—the private hot spring-fed bath on the balcony was a delight. The breakfast and dinner services are superb, with great variety and the highest quality food. Staff were attentive to our every need and we were made to feel welcome during our entire stay. This is the place to splurge during your visit to Japan!

Date of stay: October 2023
Trip type: Travelled with friends
Thank DougA554
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 25 October 2023

Thank you for having stayed with us at Hakone Kowakien Ten-Yu.
We appreciate your perfect rating to us.
We are delighted to learn that you thoroughly enjoyed your stay with us.
We are also very pleased to hear that you liked the private bathtub (Shigaraki ware) on the balcony and you enjoyed the breakfast and dinner.
In addition, we are highly pleased that you were satisfied with our staff service.
We will continue to try our best to provide our guests with pleasant stay.
We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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