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Bruno…
Sydney, Australia

Really bad experience, wouldn’t recommend.

2.0 of 5 bubblesReviewed 4 Feb 2023via mobile
The hotel has a great potential, location is good once once you are there but arriving to the Hotel is terrible. The free shuttle wasn’t running when we arrived to gondola station and we needed to walk in the middle of an icy road carring our luggage, the most incredible thing is the staff didn’t really care when we got to the reception. The hotel installations are quite old and you have issues with mold all over the place, the corridor had a basket on the floor to colect dropping water from the ceilings, our bathroom was smelling really bad probably due to some sewage leak behind the toilet. The onsen was OK, just like others in the same category, however the views of the Mount Fuji are not that great as you need to stand up and take you body out of the onsen waters to see the it. Also, it is a quite lateral and partial view. So don’t expect great things here. The food was OK and restaurant staff was friendly and helpful. I felt that the food standards were also a bit low compared to other places we stayed in Japan. The worst part was the reception staff, they don’t know how to cater for international guests and they are not willing to help in your way in and out of the hotel if you are not driving your own car. So here is my recommendation, DON’T stay here if you are planning to use Hakone’s public transportation to get hotel. We actually lost 1:30 hours of our itinerary on the way out because they didn’t want to run the shuttle bus 5 minutes earlier to take us to a bus station 6 minutes away from the hotel (btw you can’t really walk with your luggage in Hakone’s roads on winter since they are steep an icy sometimes). The funny thing is thay me and my wife where the only guests on the shuttle when the left the hotel, so they could easily save 1:30 hours of our day being a little more understanding. Overall, just find somewhere else to stay in Hakone.
Date of stay: January 2023
Trip type: Travelled as a couple
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Reviewed 11 November 2022

First time in Hakone but not in Japan. Perfect choice! We were a family with a toddler, and the ryokan will be not a proper place for a child to be or enjoy the traditional setting. Green Plaza was a nice cross between ryokan ( we got a tatami room) but had the convince of buffets for breakfast and dinner. We enjoyed it all. Great choices for food, Eastern and Western. Local salmon was to die for, but pasta and pizza were solid as well.
The room was big enough and we had a pleasure of viewing Fuji-san from out window.
There is a store inside the hotel and you can get supplies and water/ beer for reasonable price.
Not far from a ropeway station Ubako but we rented a car and it was a great idea to save time if you want sightseeing.
Onsens were awesome and open late. Everything was clean!
Overall, highly recommend, especially if you are not ready to commit to a traditional ryokan and picky with food or have kids.

Would love to come back and explore the area more

Date of stay: October 2022
Trip type: Travelled with family
1  Thank 209Elena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2021 via mobile

Stayed at this hotel during COVID 19 period so the service provided was minimal - no room service, self-service of futon and bed-making. Our room has excellent view facing Mt Fuji, spacious for two people, although a bit old but clean. The onsen was great.

Date of stay: March 2021
Trip type: Travelled as a couple
2  Thank B0B0chan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2020

We chose this hotel because of the view of Mount Fuji. It was foggy, so the view was missing, but the room was good. We had a traditional Japanese room. While we ate dinner at the buffet, they placed beds on the floor which is cool. The hotel Onsen was a great feature. The buffet was good but not spectacular. Overall, the hotel was above average but the view depends on the weather.

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
3  Thank JazzPatNimNik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GreenPlaza Hakone, 支配人 at Hotel Green Plaza Hakone, responded to this reviewResponded 1 August 2020

Dear Mr./Ms. Jazz PatNimNik,
Thank for your satying at hotel Green Plaza Hakone and your review on the hotel. what's a pitty when the weather was foggy. However it was great when you had a good time and good expericence with onsen and a traditional Japansese room.
We are looking forward to your next coming.
Best regards,
Hotel Green Plaza Hakone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2019 via mobile

Originally we had only booked one night at this hotel, but we changed out plans two weeks before leaving and decided on a second night in Hakone. As a result we ended up with two separate bookings and two different room types.

Our first night we booked the traditional Japanese room with private onsen. The room was massive and had a separate sleeping area and living area. It could easily fit 6 people in minimum. The room had a private Japanese garden off the living room and you could see Mt Fuji when standing in the living room. Bathroom had a shower & bath, with a separate basin. The toilet has it’s own basin above the cistern and bathroom slippers are provided. The fixtures and fittings in the bathroom were outdated, but were still functional and added to the charm of a traditional room. We didn’t use that bath/shower so can’t comment on that as we used the shower in the room next to our private onsen. No issues with the water temperature or pressure here as it was up to standard. Our onsen is surrounded by high walls, so there is no view, however it ensured maximum privacy. It was to perfect way for us to relax after a long bus trip from the the North side of Lake Kawaguchiko. The room had complimentary tea & snacks to enjoy. After we returned from dinner (included in our room rate) our futons were already made up so it was nice that we didn’t have to do that. The dinner was one of best Buffets I’ve ever been too. There was a good balance of western and Asian cuisine. I had the best tuna sushi I’ve ever tasted here. The dessert bar was amazing! Overall there was something for everybody and they had trays that made it easy to try small portions of everything. For breakfast, the cuisine was very Japanese heavy, but you could still have toast, fruit, & pastries for breakfast along with some leafy greens.

For our second night we booked the Asian style twin room with open air bath. The room was very morning and reminded me of an upscale Balinese hotel. The twin beds weren’t your usual sized twin bed, but were the size of doubles. The room was a large size and has a large private terrace with shower facilities for your open air bath. They also provided onsen salts for your bath so you had the same benefits to using an onsen. From the edge of the bath/terrace we also had a view of Mt Fuji.

I used the public women’s onsen on our last morning. Facilities were very clean and there was plenty of lockers available to store my clothes. There was both an indoor & outdoor onsen. The outdoor onsen has a great view of Mt Fuji, and was the perfect way to relax before setting out for the day. There was plenty of beauty products provided for after your onsen. Outside of the men’s & womens onsens there is a waiting room with a few vending machines.

The hotel is best accessed from the Ubako station on the Ropeway, however if you are at Togendai you can call the hotel and they can pick you up from there. We found the service throughout the hotel to be excellent and loved the facilities & food. I hope to return again one day.

Date of stay: November 2019
Trip type: Travelled as a couple
3  Thank alittlebitofskye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
greenplazaH, Receptionist at Hotel Green Plaza Hakone, responded to this reviewResponded 13 December 2019

Dear guest,
Thank for your staying at the hotel Green Plaza Hakone.
We are so thankful when you spent your time to write down the review on the hotel very very in detail. We will try our best to improve our service's quality.
We are looking forward to your next coming.
Best regards,
Hotel Green Plaza Hakone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2019

From the reviews I read prior to selecting this hotel for 3 nights, I was expecting to get a very nice, above average hotel. Instead I was vastly disappointed. Many features I’ve come to expect in upper mid-range hotels were missing. A partial list of disappointments were: No laundry services, no bar or lounge opened after 5:00 pm (only important because the hotel is remote and there is no other place to go), inability to control your room temperature (which for us was very hot), and very limited shuttle bus destinations (again, important due to the remoteness of the hotel). Their routine is to clean/make-up your room every other day (unless you make a special request). The rooms are very, very compact. The shower/tub and toilet are so close together the shower is actually controlled through the sink controls and pressure. Meal times were wither 5:00, 5:30 or 7:00 pm – making the 7:00 pm quite crowded. The included Japanese/Western meals are all buffet with only average food quality that is the same every day - so for multiple stay visits, it becomes uninteresting. Food service was only adequate. We often waited until mid-meal to get drink orders served after ordering when we sat down. Lastly, all but one of the reception staff spoke limited English making check-in a “bit sporty” and getting answers to questions requiring a lot of patience. At least the rooms were clean, the staff were pleasant and tried to be cooperative and helpful, and there were nightly piano performances. The hotel’s onsen also met normal standards compared to the others we used during our trip. Instead of staying 3 days, we checked out after 2 and paid the penalty for the third day.

Date of stay: November 2019
    • Value
    • Location
    • Service
1  Thank DFHumo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
greenplazaH, Receptionist at Hotel Green Plaza Hakone, responded to this reviewResponded 7 December 2019

Dear Mr./Ms. DF Humo,
Thank for your staying at the hotel Green Plaza Hakone and your review on the hotel.
We are terribly sorry for your unecpexted things. We knew that there are many shortcomings of service's quality during your staying. And unfortunately, you canceled the third day. Thank for your review we will try our best to improve our service Quality. We hope that you will come back in the future with our higher service quality.
We are looking forward to your next coming.
Best regards,
Hotel Green Plaza Hakone

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