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Reviews (129)
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Reviewed 25 February 2018 via mobile

I checked in after 6 pm and actually didn’t go to the room because of work until after midnight, so no real element of hotel atmosphere was experienced due to the hours, besides front desk and parking lot - which is an extra ¥1000. Staff was friendly, helpful and put bag in room while I was away. The overnight rate for an Okura chain hotel is exceptionally reasonable, but it’s a glorified business hotel and even the pool or sports clubs are not accessible until 10 am and likely for charge. The room has a large bathtub and mod cons all above average.

Stayed: February 2018, travelled on business
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this reviewResponded 27 February 2018

Thank you very much for choosing Okura Frontier Hotel Ebina and giving us
your valuable feedback.
We are glad to hear that you were satisfied with your staying at our hotel.
However we apologize for the inconvenience about the pool and sports club.
It opens after 10:00 a.m. We are sorry that we couldn’t make you use your time effectively in the morning.
In the morning time, we would like to recommend you to have our breakfast. It opens at 7:00 a.m. We are using special ingredient for breakfast. They are local products of Kanagawa prefecture. Our breakfast is popular around here. Especially, we recommend the eggs which are local specialty of Ebina.
They are rich taste. Our chef will make your favorite egg dishes in front of you.
Please try to have them and enjoy our breakfast.
We will always warmly welcome you, so if you have a chance to stay with us in the future, we all look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018 via mobile

Stayed one night at this hotel. Not that impressed. Room is tiny and there was a hair hanging in the shower head in my room. Lacking body lotion and hair cap which typical Asian hotels carry. Breakfast is more western style than Japanese style, yet not enough variety. Overall it is not worth that much, particularly in a small town like Ebina.

Stayed: January 2018, travelled on business
Thank bobster30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017

Arrived late in Hotel (1 am), check in was perfect, room clean, unfortunately missed to request no smoking room. Hotel staff very good, speaking correct English. This time not used breakfast, cleaning is correct, tv only in Japanese :(

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank gabi1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this reviewResponded 16 November 2017

Thank you very much for choosing Okura Frontier hotel Ebina and giving us your valuable feedback.
We all appreciate you about compliments you gave us, and glad to hear that you seemed to enjoy your staying here.
We are sorry to hear that you stayed in smoking room, although you would have preferred non-smoking room.
Regarding to TV channels, you can watch BBC in English, however we apologize for any inconvenience that we don’t provide enough English channel to choose from.
Please try our breakfast buffet next time. We are using special ingredients, most of them are local products of Kanagawa prefecture. Thankfully, we have been receiving so many good comments about our breakfast and it has been very popular in local region.
Thank you again for staying with us and the feedback. We all look forward to seeing you again one day.

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Reviewed 27 October 2017

The Okura Frontier hotel is an older hotel. The rooms are OK but many of them are smoking. They offer special breakfast but I didn't find any of it special at all. It is a close walk to the Vina Walk shopping and restaurant area. I probably will not go back again.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank gzau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okura-Ebina-TA, Front desk at Okura Frontier Hotel Ebina, responded to this reviewResponded 29 October 2017

Thank you for choosing Okura Frontier Hotel Ebina.
We are sorry to hear that we couldn’t meet your expectations.
We have smoking rooms, but most of our rooms are non-smoking rooms.
It's been over two decades since we started running business here in Ebina, so it might be looked old as you mentioned, however, we are still working hard to be able to provide better service and improve our facility every day.
We hope you will be back again one day and we can offer comfortable staying next time.

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Reviewed 4 September 2017 via mobile

Room, hallway, all facilities are Very neat and clean. All staffs speak English very well, parking lot staffs were well trained and polite. Around hotel, there are many restaurant, convenience stores, big shopping malls, movie theaters, grocery stores, kids entertainment places (indoor park). Great location to do everything. Especially the full breakfast, you can enjoy Japanese traditional foods and western style breakfast as well. Fruits and bread and drinks are well prepared and the soup was very delicious especially morning carrot potage soup. Warm egg plates orders were free, the special yogurt for cereal was also tasty. I am sure I will be back there in the near future. Perfect hotel around this area.

Stayed: September 2017, travelled as a couple
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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