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Connector723723

With a dinosaur and nature ambiance in their lobby and restaurant

4.0 of 5 bubblesReviewed 4 June 2019via mobile
Henn na hotel maihama in tokyo... in checking in and checking out is self service... with their high technology machine... then we didnt know that in tokyo there is a lot of branches, we mistakenly rode with a wrong shuttle in the late midnight... luckily their shuttle even last trip already, they brought us in the right hotel and assist us... thanks for that...
Date of stay: June 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HennnaHotelMAIHAMA, フロント at Henn na Hotel Maihama Tokyo Bay, responded to this review
Responded 7 June 2019
Dear Mr/Ms Connector723723

Thank you for your stay.
We will aim for a hotel that will continue to change in the future.
We look forward to seeing you again.

Front
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 80 reviews
Reviewed 23 May 2019 via mobile

Men are standing hidden ,who come out and help, even your luggage you have to carry yourself to room, no trolley for that, don't have milk and sugar for tea, max two room cards provided to 4 occupants. Room robot is a small Alexa kind gadget which departs I can't understand your command on everything. Even Alexa and Google home are better than this.totally flopped unexpected.

Date of stay: May 2019
Trip type: Travelled with family
Thank sanjivinigupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HennnaHotelMAIHAMA, フロント 最上 at Henn na Hotel Maihama Tokyo Bay, responded to this reviewResponded 26 May 2019

Dear Mr/Ms sanjivinigupta

Thank you for staying.
The hotel is very popular because dinosaurs are frontmen.
I will improve TAPIA of the room in the future.
We will continue to change and evolve in the future.
We look forward to seeing you again.

Front Mogami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2019 via mobile

We stayed here last month as a family of four. Two adults and two kids. We were staying in Tokyo but fancied something a bit closer to the Disney Parks and had seen the hotel on some YouTube videos and thought it was niche and interesting.

I am glad we stayed; it was a bit of a novelty and a bit of fun but I wouldn’t have wanted to spend more than one night here. Check in was ok but there was a bit of an issue booking in with the passport which necessitated the dinosaur being replaced with a human towards the end of the booking in. It didn’t spoilt the experience; my kids enjoyed it but relying on a human to complete the check-in kind of defeated the object of choosing a dinosaur/robot hotel a little if that makes sense. The same can be said for the robot concierge which was, to put politely, a useless gimmick.

The room was average but did the trick to rest our heads after a busy day at Disney before we headed back to central Tokyo the following the day. This trip was our third time in Tokyo and the previous two occasions we stayed at Hilton Tokyo Bay in Maihama which while close to the Disney parks meant a daily ride on the Keiyo line to get anywhere more central. This time we stayed centrally and ventured to Maihama for Disney.

If you’re staying in Maihama for a day or two, Henn-an hotel would be fine. For any greater duration, we would advise you either choosing a more central location or a better hotel like the aforementioned.

Date of stay: May 2019
Trip type: Travelled with family
3  Thank 863DavidM863
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HennnaHotelMAIHAMA, フロント at Henn na Hotel Maihama Tokyo Bay, responded to this reviewResponded 4 May 2019

Dear Mr/Ms 863DavidM863

Thank you for staying.
Check-in will be improved to be comfortable in the future.
In addition, we will continue to change and evolve in the future.
We look forward to seeing you again.

Front Mogami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2019

This is a neat gimmicky hotel, just bear in mind that there may be issues. We had problems checking in but a staff member was very quick to step in and correct the situation. Same with instructions to the "egg" in the room -- simple commands like turn on the TV were mixed up. Other than that the hotel is clean,neat and has friendly staff. Our room was a fairly good sized room compared to others we had stayed in on our trip. You are approximately 25 minutes walking distance from Tokyo Disneyland so the stay here was worthwhile. Breakfast is available for a cost.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Peter R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HennnaHotelMAIHAMA, フロントチーム at Henn na Hotel Maihama Tokyo Bay, responded to this reviewResponded 30 April 2019

Dear Mr/Ms Peter R

Thank you for staying.
Check-in will be improved in the future so that it can be done smoothly.
The hotel is a 5-minute bus ride to Maihama Station.
Please use the shuttle bus by all means next time.
We will aim for a hotel that will continue to change in the future.
We look forward to seeing you again soon.

Front Mogami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2019 via mobile

Our first night in Tokyo we were told that we had to stay a night at the dinosaur robot hotel. We arrived and the front entrance looks great, there is a segment of animated T-Rex heads and there are raptor hosts at reception. So it's nice to take a picture but that's pretty much the only good thing we got out of this hotel. The reception robots did not work well and a member of staff had to come and sort it out for us.

When we got to the room (we request 4 singles in a room) there was no room to walk in, it was so crowded that you had to walk on the beds to get across the room.

The alexia-Google home type robot they have in your room doesn't really work either so we unplugged it.

Also the hotel is out of the way from the centre of Tokyo that travel was just depressing, the bus comes every 20mins and we just were not impressed. We got a taxi but that costs ¥¥¥

However, showers were alright.

I wouldn't recommend anyone to stay the night but you can get a few nice pictures of the reception if you do.

Date of stay: March 2019
Trip type: Travelled with friends
1  Thank Thatschris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HennnaHotelMAIHAMA, フロント at Henn na Hotel Maihama Tokyo Bay, responded to this reviewResponded 23 March 2019

Dear Mr/Ms Thatschris

Thank you for staying at this hotel.
In this hotel, dinosaurs become front man.
It is very popular with everyone.
We will continue to improve our room tapia.
We will continue to change and evolve in the future.
We look forward to seeing you again.

Front Mogami

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2019 via mobile

Japan is so Fascinated with their Robotics but can see it has its limitations. Checking in did not go smoothly and a staff had to come out to assist. The little robot in the room could not understand most of our instructions. Artificial Intellingence technology was lacking. Overall clean liveable hotel. Just dont expect too much out of the robot gimmick.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank JeffLTS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
変なホテル東京 浜, 支配人 at Henn na Hotel Maihama Tokyo Bay, responded to this reviewResponded 2 January 2019

Dear Mr/Ms JeffLTS

Thank you very much for staying at our hotel this time.
sorry for the inconvenience at check-in.
In the future we will make improvements to make it comfortable.
We will continue to evolve and evolve in the future.
We are waiting for your reservation again.

Manager Nagai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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