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“below average - extras are really expensive”

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Hilton Tokyo Narita Airport Hotel
Ranked #2 of 30 Hotels / Ryokan in Narita
Certificate of Excellence
Milano, Italy
Level 5 Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“below average - extras are really expensive”
Reviewed 12 April 2012

First of all, the connection with the station or the airport terminals run every 30 minutes or even every hour. The first bus to the terminals is at 6.30 am and it takes 15 minutes to get to the airport. At the end, it's not worth staying there, since the Narita Express from the center of Tokyo takes only 35 minutes to get to the airport.

The hotel itself is a low level Hilton. Our room, a standard double, was really small.
Only 4 english speaking free Tv channels, terrible minibar.

We ordered a club sandwich and a sandwich for kid and we paid the same price we paid at the Four seasons in Tokyo (about 25 dollars for the club sandwich) and the quality was really terrible.

The pool goes with the extras and it costed about 15 dollars for adult and 10 for the kid.

I would never stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank costantina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidHarper, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 1 June 2012
constantina,

Greetings from Japan!
Thank you for your recent stay and for taking the time to write a Trip Advisor review
My apologies that you did not enjoy the hotel and found service shortfalls. I have taken note of your comments and will work with the team to improve our service delivery in the future,

Thank you again for your stay and comments, both are appreciated

Best regards

David C Harper
General Manager
Hilton Narita Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,225 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Japan
Level 6 Contributor
151 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 11 April 2012

Stayed just 1 night at the Hilton Narita.Arrived too early to be checked-in immediately (which was a shame after an 11 hour flight)

Room was large with a very comfortable queen-sized bed.

Leisure facilities were good.A pleasant pool with jacuzzi and steam room.Also there was a sauna and Japanese bath.

Dinner at the Japanese restaurant in the hotel was adequate..but this restaurant and the rest of the hotel lacks any real atmosphere!

Happy hour offered at the Terrace bar (between 4.30 and 7) is good value for money with some free food and nice views of aircraft activity.

Choice of food for breakfast at Terrace was good....and the small convenience store within the hotel is useful if you need any additional drinks or snacks.

Free internet access is available next to the Terrace restaurant.

Free shuttles offered to the airport and Aeon shopping mall.For trips into Tokyo it's quicker to go back to the airport and take the airport express into the city.From JR NARITA to Tokyo station the journey takes about 75 minutes (1,100 yen approx.)

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aichii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidHarper, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 1 June 2012
aichii

Greetings from the Hilton Narita team
Thank you for your recent stay and for taking the time to write a Trip Advisor review
It was pleasing to see that you found the overall experience a positive one. Your review was a very positive and an accurate review - full of useful details and will assist other travelers - thank you

Thank you again, we look forward to welcoming you back to the Hilton Narita Hotel in the future

Best regards

David C Harper
General Manager
Hilton Narita Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guam, Mariana Islands
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 April 2012

This Hilton is roughly a 15 minute ride to Narita Airport and 20 minutes to Narita City. Narita City is NOT Tokyo. And while this airport serves Tokyo for international arrivals and departures, it is a long travel to get to Tokyo City. The airport is reasonable for those wanting to stay near the airport due to missing flights or coming in early before a departure from Tokyo.

The good:
1. Reasonably priced (for Tokyo standards)
2. The breakfast buffet
3. Free shuttle into Narita village/city
4. No airport noise

The bad:
1. The price of the breakfast buffet
2. No in-room coffee maker (has hot kettle and green tea)
3. No in-room Wifi

The ugly
1. No bars/restaurants within walking distance

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidHarper, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 1 June 2012
samflyer,

Thank you for your recent stay and for taking the time to write a Trip Advisor review
It was pleasing to see that you found the overall experience a positive one. We now offer free WiFi in our Java Cafe and hope to have WiFi in guests rooms in the future. Glad that you liked the breakfast buffet - breakfast is the most important meal of the day especially when traveling

Thank you again, we look forward to welcoming you back to the Hilton Narita Hotel in the future

Best regards

David C Harper
General Manager
Hilton Narita Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level 6 Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 5 April 2012

we stayed for one night before the long journey back to Canada. was well worth it. was able to book for a reduced rate online while staying in Tokyo and was pleasantly surprised to find we had been upgraded. only down side - terrible coffee and ridiculous prices for food. but take the free shuttle into town and follow the airline staff - they know where the good places are. We found a marvellous Ramen shop - excellent food and inexpensive. Also a sizeable grocery store near the drop off point and, with the fridge in the room, we were able to feed ourselves affordably.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank myroes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidHarper, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 1 June 2012
myroes,

Thank you for your recent stay and for taking the time to write a Trip Avisor review
It was pleasing to see that you found the overall experience a positive one. My apologies about the coffee will review it and see if we can work on improving it

Thank you again, we look forward to welcoming you back to the Hilton Narita Hotel in the future

Best regards

David C Harper
General Manager
Hilton Narita Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 March 2012

Had a wondeful stay here in the hotel. There was a regular shuttle service which took Hilton as well as a few other hotels guests to the Narita Village. The breakfast buffet was wonderful. As well as the swimming pool and gym area. Very enjoyable stay. And we got snow too! Lucky us!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MakenzieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidHarper, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 1 June 2012
MakenzieM,

Greetings from Japan

Thank you for your recent stay and for taking the time to write a Trip Avisor review
It was pleasing to see that you found the overall experience a positive one

Thank you again, we look forward to welcoming you back to the Holton Narita Hotel in the future

Best regards

David C Harper
General Manager
Hilton Narita Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo Narita Airport Hotel

Property: Hilton Tokyo Narita Airport Hotel
Address: 456 Kosuge, Narita 286-0127, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Narita
Price range (per night): $73 - $433
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
Reservation Options:
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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