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All reviews the bus great location matsumoto castle ticket office free wifi normal size room with twin beds floor space the hotel reception non smoking department store coin laundry minute walk stayed for nights one night stay hotel is located tokyo
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6 - 11 of 287 reviews
Reviewed 15 April 2018

We had to ask to change rooms as the first room we were given smelt of smoke. The rooms are very small and with two adults and two large cases it is very difficult to move around. The breakfast is not very good either. The space where you get the food is very cramped and difficult for people to move. There was not much choice either western or Japanese. Everything kept running out and there was only one person to replenish the food.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mudeford123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

Basic and clean hotel. It was very small - hard to maneuver with 2 adults and 2 suitcases. The noise from the train station was a little annoying but overall it was a fine place for 1 night. Close to train and bus station - walking distance to castle.

Stayed: December 2017, travelled with friends
Thank TravelingOYEster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

We only spent one night en route from the alps the Nothern Honshu and we liked the hotel a lot. We had two rooms on floor 11, the double was small and the room with twin beds much bigger. The bathrooms looked like shipping containers -- modular units that must be plopped into place during construction -- but functioned fine. The staff were very nice: I was using the coin laundry and they were very attentive when one of the machines malfunctioned. We loved the location. Near the train station and lots of great restaurants, and a reasonable 20 minute walk along interesting streets from the Matsumoto Castle. This was one town and hotel we could have stayed a bit longer in.

Stayed: July 2017, travelled with family
Thank Picky2traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

We had a room with double bed which was tiny, the bed pushed against the wall so the person on that side of the bed had to crawl over the other to get out. Little room for two duffle bags. The same cigarette smell same as others reported in the corridor of non smoking floor but ok in the room.
The ac kept switching on and off, which was quite noisy, although we had set it manual, only when set to freezing cold it kept running with acceptable noise level.
Location is good, opposite train station and 10 minutes from the castle and many restaurants.
Good western breakfast options at the train station, Vie de France.

Stayed: June 2017, travelled as a couple
1  Thank Marjo1187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

The hallways had a strong smell of cigarette and the rooms had a noticeable smell as well. We had to keep the window open for the duration of our stay (which was luckily only one night). Our room and floor was labelled "non-smoking" but the strong scent of cigarette was just as strong on this floor as the smoking floors. Otherwise, the rooms were fine.

Stayed: May 2017, travelled as a couple
1  Thank calicomaple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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