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All reviews chinese restaurant top floor the executive lounge western style hotel large hotel helpful reception staff rooftop bar matsumoto castle train station tallest building large variety breakfast is served the upper floors one night stay good size surrounding mountains wasabi farm
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Reviewed 8 May 2018

We stayed here for 1 night. Staffs are helpful. Room had a great size when compare to the average size of another hotel in Japan. The room is clean and comfortable. Bed was comfy well sleep. Breakfast was good. Overall this is a good hotel to stay.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank toon88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 12 May 2018

Dear toon88,

Thank you for your feedback.

It is great to hear that you had a lovely stay with us in Matsumoto. We are glad you liked our rooms and our wonderful staff, as well as the breakfast. Hopefully you had a wonderful view of the Japan Alps while you enjoyed the breakfast buffet.

We hope to accommodate you again someday.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

We onlly had one night in this Hotel but it was found to be very comfortable.All rooms were clean and comfortable and adequate for most people.I really enjoyed staying at this venue and I may return at some point.

Room Tip: All rooms are acceptable
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank ham321ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 7 May 2018

Dear ham321ish,

Thank you for your wonderful review.

I am glad to hear you had a pleasant stay with us here in Matsumoto. It is too bad you only stayed one night; Matsumoto has a lot of things to offer and it is a great base for anybody who wants to explore the rest of Nagano. There's always next time however, so if you do return, definitely check out the rest of Matsumoto and its surrounding area.

We certainly hope to have the opportunity to welcome you back again in the near future.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018

We had travelled from Tokyo to Matsumoto via Mount Fuji and were very lucky to see this icon of world travel on a clear day but arrived in rain into Matsumoto. The hotel was welcoming with efficient friendly staff. We had an excellent room with all amenities. I must say I like having tea and coffe making facilities in my room. The bathroom was large with a lovely bath to soak travelled limbs. The heated electric toilets do take a bit of getting used to automatic flushing or button pressing flushing and you can get a bit confused and press the wrong button. What is it about electric toilets ? They do take a bit of adjusting to I actually missed them when I got home! Breakfast was very well organised with wonderful things to try and efficient friendly staff remember to take your breakfast vouchers with you. We walked in the rain in the evening to Matsumoto castle Sakura festival with illuminated trees and live music It was absolutely amazing well worth the visit especially at this special time of the year just magnificent.

Stayed: April 2018, travelled with friends
Thank 553meb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 7 May 2018

Dear 553meb,

Thank you for taking the time to write such a wonderful 5 star review.

We are thrilled to hear you had an excellent time with us. We very much appreciate you mentioning our rooms and the amenities that come with it, the quality and variety of our breakfast buffet and of course our amazing staff.

Also, it is great to hear that you were able to visit Matsumoto Castle during the Sakura festival. The live music, food stands and illuminated trees definitely give the area that extra something special. I guess the only thing that possibly could have improved your trip was a little more sun and a little less rain, but hopefully the weather will be better next time.

We look forward to welcoming you back again.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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Reviewed 18 April 2018

We we part of a tour group (Great Rail Journeys / Travelmarvel) and found this hotel offered a good location, good breakfast but more focused on Japanese dishes, but EXCELLENT service. When l couldn’t find a store with an Apple charger the guy behind the counter loaned me one

Stayed: March 2018, travelled as a couple
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 22 April 2018

Dear David,

Thank you so much for your wonderful review.

We were thrilled to hear you enjoyed our central location and buffet-style breakfast and that you were especially happy with the excellent service provided by our staff. At Hotel Buena Vista, we pride ourselves on delivering great service to our guests and always strive to exceed expectations, so we are glad to learn we succeeded in doing so.

We hope to have the opportunity to welcome you back again in the near future.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

Two four foot beds in room, powerful shower but came a cropper on the buffet dinner as we did not arrive until half an hour before it all shut down, VERY promptly at 8.30. Little concession to non Japanese speakers which was surprising for a hotel of this size in a tourist spot. This meant getting around and being in the right place at the right time within the hotel tricky and we are seasoned travellers. Breakfast was on 14th floor with good views and luggage was transferred efficiently to our next location.

Room Tip: Mug up on your Japaneses
Stayed: April 2018, travelled as a couple
1  Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルブエナビスタ, Public Relations at Hotel Buena Vista, responded to this reviewResponded 13 April 2018

Dear Mary,

Thank you for your feedback regarding your recent stay with us.

I am glad to hear you enjoyed yourself while you were here and that you were pleased with our services and the great views from the 14th floor. Being the tallest building in Matsumoto, it is definitely a view you cannot get anywhere else.

However, I am sorry to learn about your dinner experience. Most staff members speak Basic English and we try to offer our information in both English and Japanese, but there may indeed be some areas where we’re still lacking and I apologize for any miscommunication. I will certainly see what we can do about this in order to improve.

I hope we have the pleasure of welcoming you back someday.

Kind regards,

Demi Noëlle Rijkers
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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