This is a clean, modern, stylish and well appointed hotel in an excellent location for the key sites and restaurants in Matsumoto. It's the second time I've stayed there and we always get a warm welcome.
However this time I booked via JAPANiCAN, never again though. Stick with Rakuten Travel! I should have taken notice of a post on JAPANiCAN's website speaking about a previous traveler having booking problems.
You can tell a lot about the culture of a company in how they deal with customers if they have a problem. In the case of JAPANiCAN, they have problems and glitches with their booking system, (it's often down due to "system maintenance") and is indeed a confusing site should you need to make any changes. It took 3 attempts just to change my contact details. If you make any mistake, or their website doesn't acknowledge your instructions, they retreat into self defence in an adversarial way, happily leaving their customers out of pocket!More
- Free Wifi