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Samleung
Hong Kong, China

a new hotel with excellent service

5.0 of 5 bubblesReviewed 7 Mar 2020
This is a new hotel and the room is HUGE!! Staff is professional and helpful. The receptionist helped us to carry our 2 big suitcases into our room! She was very nice. The breakfast buffet is impressive! This hotel is in a quiet neighborhood. Hotel provides shuttle bus to JR station. If you are driving, don't worry, it has plenty of parking spaces.
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this review
Responded 9 Mar 2020
18:16
9 March 2020

Dear Sam L,

Thank you very much for staying at Kanazawa Sainoniwa Hotel. We are pleased to learn you had an exceptional time with us.

As you said, we have plenty of parking spaces on a premise. We also provide free shuttle to and from JR Kanazawa staion so guests can use to go out for sightseeing and dinner.

There are charms in Kanazawa in each seasons which is recommended to visit. Please come again !

Thank you again for being our guest and your post. We hope to have the pleasure of welcoming you back in the near future.

Sincerely yours,
Masaharu KIKUTA
Sales Manager
Kanazawa Sainoniwa Hotel

The omlet we serve at breakfast restaurant is well received, too. The one with local vegitable is recommended.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (466)
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Reviewed 23 February 2020

Forgot how many times I have stayed here; but probably the first time during weekends. Given its popular breakfast, this is no wonder!

Our standard twin room on the 2/F was smaller than expected (larger rooms are reserved for families during weekends). It was also not quite sound-proof as we heard stumping noises from above (probably kids running around?). Much prefer rooms on 4/F.

Breakfast is of course consistently delicious. Also appreciate their thoughtfulness, continuing to add innovative and fun facilities and amenities for guests. We particularly enjoyed the new "Letter Corner" and the adjacent "Kids Corner".

Glad to see service and cleanliness remains high standard, thank you for your kindness and hospitality! Will surely return in the future.

Room tip: Rooms on 4/F are quieter
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank teddyiris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this reviewResponded 25 February 2020

18:39
25 February 2020

Dear teddyiris,

We really appreciate you have stayed with us so many times and we are glad to learn that you liked the facilities we have started providing recently. We hope you enjoyed the roof top terrace, too.

We are terribly sorry about the trouble. We will keep trying our best to be the hotel which can satisfy every our guests, so please come again.

Thank you again for being our guest and your reviews. We hope to have the pleasure of welcoming you back in the near future !


Sincerely yours,
Masaharu KIKUTA
Sales Manager
Kanazawa Sainoniwa Hotel

Exploring in Kanazawa is easy this year since we have less snow. We can't wait for this coming season for cherry blossoms.

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Reviewed 16 December 2019

Big room which was very clean. We did request for a high floor room with very good view which the hotel did accomodate the high floor but not the view since we got the grave yard view which is not considered a good view from where we from (maybe the other side of the building could have avoided this particular view). The water pressure was the best amongst the hotel we stayed. But the tatami area in our room was a bit old with marks but overall the room was very clean. There is no hot spring at this hotel the public bath was filled with heated underground water.

The down side of this hotel was not the location since they provided a shuttle service and lockers near the station. However, the staff at the hotel seemed to have limited English knowledge, due to this the staff direct translate from Japanese to English can be quite rude and more like a direct command than asking the guest (eg I need the payment now). It is not that welcoming when you first stepped to check-in at the hotel. The price we paid obviously didn't match the hospitality of the staff.

We did not find that the breakfast was that great either compared to other hotels in our trip. The selections were not that extensive except the various jams they provided. We were quite disappointed as we had quite a high expectation from other reviews raving about the hotel breakfast.

Overall, it is a great hotel with big clean room, location wasn't really a problem and don't get the room with a view of the graveyard. Don't expect too much from the staff due to their limited English, they are willing to help but it could have been better with the price we paid for.

Room tip: High floor and room that do not face the graveyard
Date of stay: December 2019
    • Value
    • Rooms
    • Service
2  Thank VBeary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this reviewResponded 25 December 2019

19:50
25 December 2019

Dear VBeary,

Thank you very much for staying at Kanazawa Sainoniwa Hotel. We appreciate you have chosen our hotel among a lot of hotels in Kanazawa.

We are terribly sorry about our imperfect service. We really feel bad we are eager to be grow our skills so we can satisfy our guests.

We would be grateful if you could give us another chance to serve you again.

Thank you again for being our guests and we hope to have the pleasure of welcoming in the near future.


Sincerely yours,
Masaharu KIKUTA
Sales Manager
Kanazawa Sainoniwa Hotel

We recommend the view of snow this coming season. The view of cherry blossoms is also recommended the following season.

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Reviewed 1 December 2019 via mobile

This hotel manages to combine eastern and western influences in a charming way. Typical of Japanese hotels we visited, the room was on the small side by western standards, but the efficient layout compensated for the smaller floorspace. Our room had a nice private bath, but we preferred the excellent public baths below.
The breakfast buffet offered an abundant choice of wonderfully prepared Japanese foods along with an adequate western offering.
Staff members were extremely helpful.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank Van P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this reviewResponded 4 December 2019

10:57
4 December 2020

Dear Van P,

Thank you very much for staying at kanazawa Sainoniwa Hotel. We are pleased to learn that you liked our breakfast.

We use many local ingredients and sauses for breakfast so guests can taste food which is served only in Kanazawa.

We will keep trying our best to we can become a hotel which can satisfy all the guests.

Thank you again for being our guests. We hope to have the pleasure of welcoming you back in the near future.


Sincerely yours,
Masaharu KIKUTA
Sales Manager
Kanazawa Sainoniwa Hotel

Snow view is splendid this coming season. We also recommend the view of Sakura in Spring.

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Reviewed 13 November 2019

We stayed here twice over the course of our travels in the area - 4 nights at the outset and then 2 nights at the end. Staff were professional and eager to please. When we said we loved the mattresses, they researched and provided us with North American equivalent mattress models by the same company. The staff also organized to ship our luggage on to Tokyo while we traveled to destinations south for a few days, calling our Tokyo hotel to ensure they knew what was being shipped and how it would be handled in the interim before our arrival. The hotel was bright with artwork displayed in individual cabinets outside of the entrance to each room - you could identify your room by the art piece on display. We actually walked the halls of the hotel one evening admiring what was on display. We were able to comfortably do yoga on the rooftop deck each morning (they had mats that were easily accessible). When we booked our accommodations, we were told that the hotel's breakfasts were award winning AND they were (a buffet with both Japanese and Western specialties along with the freshest in-season fish. We wouldn't hesitate to stay here again!

Date of stay: October 2019
Thank karenlkilleen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this reviewResponded 16 November 2019

14:05
16 November 2019

Dear karenlkilleen,

Thank you very much for staying at Kanazawa Sainoniwa Hotel. We really appreciate your comment praising us.

It is wonderful that our staff took good care of you. It our pleasure welcoming all the guests who came Kanazawa with our hospitality.

It is one of our charms that almost all the staff are local. We all aim to be the hotel which can satisfy all the guests we have.

Thank you again for being our guests. We hope to have the pleasure of welcoming you in the near future !


Sincerely yours,
Masaharu KIKUTA
Salels Manager
Kanazawa Sainoniwa Hotel

We placed ropes to the trees on our gardens to protect from the show and now we are ready for winter. We look forward to the snow view in Kanazawa.

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Reviewed 6 November 2019

We loved this modern boutique hotel on a very quiet street not far from the station. They have a shuttle bus to the train station and help with taxis as needed. Very little English is spoken by the staff but with a bit of gesturing, we were understood. The service is excellent.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
1  Thank Jane R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape806785, マネージャー at Kanazawa Saino Niwa Hotel, responded to this reviewResponded 10 November 2019

9:57
10 November 2019

Dear Jane R,

Thank you very much for staying at Kanazawa Sainoniwa Hotel. We are glad to learn that you had a good time with us. The shuttle you took is recommended for your sightseeing and going out for your dinner.

We appreciate your comment about our service. It is our pleasure welcoming all our guests with hospitality as local and satisfy them.

We would be happy to suggest charms of Kanazawa. Please come again, we hope to have the pleasure of welcoming you back in the near furure !


Sincerely yours,
Masaharu KIKUTA
Sales Manager
Kanazawa Sainoniwa Hotel

Our free bikes are also recommended. We are ready to suggest good route.

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