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MagnusTheTraveler
Stockholm, Sweden

Newly renovated but with some issues...

3.0 of 5 bubblesReviewed 25 Apr 2019via mobile
Newly renovated hotel so fresh rooms. The hotel is however located just beside a major road so if you sleep light bring earplugs - when doing the renovation they should have replaced the windows with better sound isolating ones!

Also in our room the air conditioning did not seem to work (no matter the setting no difference in temperature or airflow).

There is a nice large LED TV but no English speaking channel (BBC is in English slme hours in the middle of the day but in the evening bubbed to Japanese) :-(

Staff mostly with poor english skills but quite helpfull.
Date of stay: April 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connector803400, 担当 at APA Hotel Kanazawa Katamachi, responded to this review
Responded 3 May 2019
Thank you for your staying with us APA HOTEL 〈KANAZAWA KATAMACHI〉.and your kind review.
We are honored to read your warm comment regarding our facility and service.
We are sorry that we let you down and did not meet your expectations. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.
We look forward to welcoming you back soon.
Thank you so much.
Nagai / Receptionist
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 102 reviews
Reviewed 8 June 2017

This hotel is a disgrace to the entire APA Group name. Room # 914 on the 9th floor: the hallway carpets are dirty, stained, and torn. Inside the room, the window curtains are torn. The room carpet is filthy beyond recognition (see the pictures). The excuse given by the front desk: "the hotel is over 30 years old and hasn't been renovated."

I have contacted the hotel's management, as well as the Motoya executives at APA corporate, but nobody has bothered to reply.

アパホテル金沢片町は、日本のすべてのAPAホテルの、汚い、最も実行ダウンの一つであるようになってきました。

私はホテルにチェックインすると、私は、廊下のカーペットは汚れている9階部屋#914を与えられた染色し、そして引き裂かれました。 部屋の中では、窓のカーテンが引き裂かれ、部屋のカーペットは認識を超えて汚れていた(写真参照)。

私はホテルのマネージャーや幹部に連絡を取ったが、返事はない。

Room tip: Avoid at all cost. The worst hotel experience in 2 weeks traveling through Japan.
Date of stay: May 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank 20-20_Travels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
宿泊 A, フロント オフィス マネージャー at APA Hotel Kanazawa Katamachi, responded to this reviewResponded 18 January 2019

Thank you for staying APAHOTEL KANAZAWA-KATAMACHI and your review. We are deeply sorry for the inconvenience.
We have renovated our hotel since then. If there is any chance, please visit and stay our hotel.We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017 via mobile

Off-site parking was available opposite the hotel.
The hotel was located next to a post office, perfect for sending postcards.
The room was spacious for the cheap price.
The staff we spoke to were friendly.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank Tolmekian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル金沢片町, フロント オフィス マネージャー at APA Hotel Kanazawa Katamachi, responded to this reviewResponded 26 September 2017

Thank you for staying with us here APA HOTEL〈Kanazawa-Katamachi〉and your review.
We will try to improve the level of service to satisfy our customers.
We certainly hope we will have the opportunity to serve you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2016

Out of all the places I stayed in my two weeks in Japan...this was the worst two nights. The staff was pleasant, but the hotel needs a lot of updating. The room wasn't the cleanest, you could smell the food from downstairs in the elevators and hallways. The bathroom is one of the smallest bathrooms I've seen. It reminded me a lot of a cruise bathroom. I would've spent a little more money to get a better place.

Date of stay: November 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank KauaiHITraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル金沢片町, 担当 at APA Hotel Kanazawa Katamachi, responded to this reviewResponded 20 August 2016

Thank you for staying our hotel.
But we afraid that you stayed not satisfied. Our hotel is the first hotel of APA HOTEL since 1984 December 12th.
It has been more than 30 years. We tried our best to maintain for our hotel, for example change shower hose, or change shower curtain something like that.
We deeply apologize to you. We told House Keeper more carefully to clean a room.
Nowadays, APA HOTEL has grown. APA means Always Pleasant Amenity.And also center of jAPAn. We need to improve our skill as well.
We hope you will see APA HOTEL in all over the world and you will stay again at APA HOTEL.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2012

I stayed here two nights. The staff were very nice, but spoke no english. My first night, I went to take a shower, and found the ceiling, around the tub, and under the sink coated with mold. I knew I couldn't speak enough Japanese to communicate with the staff, so I used my dictionary, looked up the word for mold, and showed them photos of the bathroom. They were nice enough to change my room, but the new one still had mold, just not as much. I didn't complain again, figuring that there wasn't much to be done, and the city was fairly booked for the week in my price range. Still, no happy.

Room tip: stay somewhere else.
Date of stay: April 2012
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank anna g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
宿泊 A, 担当 at APA Hotel Kanazawa Katamachi, responded to this reviewResponded 20 January 2019

Thank you for your staying with us APA HOTEL 〈KANAZAWA KATAMACHI〉and your kind review.

We admire your kind review.
We are sorry about
Now, we have some staff who can speak English.
So We will try to improve any bad points.
Could you enjoy the breakfast?
We are waiting for you coming again.
Thank you so much.

Nagai / Receptionist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020
Google Translation

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
宿泊 A, フロント at APA Hotel Kanazawa Katamachi, responded to this reviewResponded 11 February 2020
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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