As a permanent resident of Japan I have never been asked to provide my PR card upon check in. My Japanese parent was not required to show their ID. This is discriminatory treatment of guests and I would advise others to avoid this hotel.
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle.
We apologize for the inconvenience and we caused a misunderstanding during one of our front desk procedures.
We do not allow any kind of discrimination on our company,and will continue to work to provide the best service to your next stay.
Our sincerely apologizes.
Stayed for 3 nights, Two adults and a teenager. Two beds and an extra roll-away bed in our room. Still had plenty of space in the room with our luggage. Bathroom area was fantastic. Five minute walk to Kanazawa Station for Trains and buses. Staff were helpful and spoke some English. Would stay her again.
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
Thank you for the great review of our hotel! We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. We are also very glad to hear that you liked the room and our public bath. Each room has their own bathroom and we also have a public bath in North Tower.
We hope we can serve you again at our hotel in the future.
Sincerely, Receptionist
1. Location is good, close to Kanazawa Station.
2. Breakfast is excellent, and the staff at canteen is very keen and friendly.
3. The WORST reception service EVER!
I've travelled to Japan many times and have stayed in many different hotels, from expensive one to low-cost hostel, there was never a reception service worse than that. The Japanese receptionist first gave us a wrong room key because she mistook that we had already checked in. And when we finally got the right one and asked for the breakfast vouchers as we had reserved and paid for that, she told us that our reservation didn't include breakfast. After I showed her the confirmation email, she finally made all these things right.
During the whole process, there was no smile on her face, no a single word of "sorry", even we had to spend over 20 minutes or more waiting for our check-in to be done with all these mistakes that she made.
Japan is well-known for its quality service and hospitality, what a shame for a hotel service provider to lose her kindness and professionalism to polite and peaceful customers.
I will never stay in this hotel again and recommend none of my friends to stay.
The two stars are just for the breakfast and canteen staff.
Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We hope you have enjoyed your trip in Kanazawa city.
We are pleased that you liked our breakfast restaurant. We are improving the menus everyday to make our guests more satisfied.
However, we apologize for letting you feel cramped because of the our front response was not sincerity. we will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel.
Thank you for your feedback regarding your stay and my apologies once again.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Okada
Hotel Mystays always my choice when visit Japan. This hotel is very close to the bus station and shopping area. Love their pillows and bed, the room also clean and well equipped. The room size was enough for 2 people to move around. I would recommended this hotel for convenience and comfort stay.
Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. Your loyalty is very much appreciated.
We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.
We are so glad to hear that you liked the beds and pillows of our hotel. We hope you had a nice sleep.
When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Okada
My friends and I stayed in a triple room which was pretty spacey for a Japanese room. But we found the decors to be a bit dark and dated. They had the complete amenities, even a public bath!
The service was excellent and the proximity to Kanazawa station was only a five-minute walk. I think this a good place to stay because of its location.
What I did not like was how I wasn't able to fully enjoy the public bath because of all the rowdy, noisy, and inconsiderate Chinese tourists. They kept hogging up the shower areas and kept changing pools from the one inside to the other. I don't know how the hotel is able to handle such rowdiness.
Dear guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle．And we appreciate you taking your time writing to us.
We are very grateful for your kind comments. We hope you had a comfortable stay at our hotel.
However, we apologize for letting you feel uncomfortable for the public bath. Please be kindly understand that the public bath will be crowded depends on the using time or the season when you travel. But we inform to the guest such as less crowded time of the public bath. Thank you for your kindly understanding. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Okada
