Name: Clean & Comfort
Item: HOTEL MYSTAYS Kanazawa Castle
Rating: 4
Author: Emma7088

5 - 10 of 411 reviews

GettB

Manila, Philippines

9553

Reviewed 21 December 2019 via mobile

Pretty good!

My friends and I stayed in a triple room which was pretty spacey for a Japanese room. But we found the decors to be a bit dark and dated. They had the complete amenities, even a public bath!

The service was excellent and the proximity to Kanazawa station was only a five-minute walk. I think this a good place to stay because of its location.

What I did not like was how I wasn't able to fully enjoy the public bath because of all the rowdy, noisy, and inconsiderate Chinese tourists. They kept hogging up the shower areas and kept changing pools from the one inside to the other. I don't know how the hotel is able to handle such rowdiness.

Date of stay: February 2019

Ask GettB about HOTEL MYSTAYS Kanazawa Castle

Thank GettB

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear guest,
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle．And we appreciate you taking your time writing to us.
We are very grateful for your kind comments. We hope you had a comfortable stay at our hotel.
However, we apologize for letting you feel uncomfortable for the public bath. Please be kindly understand that the public bath will be crowded depends on the using time or the season when you travel. But we inform to the guest such as less crowded time of the public bath. Thank you for your kindly understanding. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Okada

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Nuiguirumi

Singapore, Singapore

4523

Reviewed 15 December 2019

Good value hotel with less than 10mins walk to the Kanazawa train/bus station

A very pleasant good value hotel that is within walking distance to the train/bus station. The hotel also provides all the amenities like PJ, cleaning oils, facial wash etc at the lobby. Stayed in a triple room and surprisingly that room is quite spacious compared to some other Jap hotel. Bathroom came with a bathtub or a hotspring style seated shower.

The hotel also have both indoor and outdoor onsen.

Date of stay: November 2019

Ask Nuiguirumi about HOTEL MYSTAYS Kanazawa Castle

Thank Nuiguirumi

Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.
And we are very glad you liked the public bath. Our public bath is popular and good for the tourist for taking rest of the trip.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
We sincerely hope to welcome you again at our hotel.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Okada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

CQ2007

Manila

8087

Reviewed 4 December 2019

Just alright

This is a pretty mediocre property. Its main appeal is its proximity to the Kanazawa Station. The hotel bills itself as newly renovated, but the rooms already feel old. The bathrooms which are of a modular construction similar to those of other hotels in Japan is particularly cramped. The hotel has an inhouse onsen in the annex building- you have to exit the hotel to get to the onsen. The buffet breakfast is great value at 1540 yen. All in all, it's an alright hotel.

Date of stay: November 2019

Ask CQ2007 about HOTEL MYSTAYS Kanazawa Castle

1 Thank CQ2007

Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.
Also we are pleased that you liked our breakfast restaurant. We are improving the menus everyday to make our guests more satisfied.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Receptionist

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Lee C

Penang

4158

Reviewed 17 November 2019

NOTHING TO COMPLAIN

Stayed one night. Hotel is walking distance from JR station. Room was quite comfortable and spacious for three persons as compared to typical city hotels in Japan. Staff was able to communicate in simple English.

Date of stay: October 2019

Ask Lee C about HOTEL MYSTAYS Kanazawa Castle

1 Thank Lee C

Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests.
Also we are so glad to hear that you liked the location of our hotel.
Our hotel is located a 5 minutes-walk from Kanazawa station. Eating and drinking establishments are also located in the surrounding area.
We sincerely hope to welcome you again at our hotel.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle, Receptionist

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lucyydd

Sydney, Australia

3353

Reviewed 2 November 2019 via mobile

Good location, comfortable stay

Located close to JR station and other sights in area. Room was quite small but the bed was comfortable and a decent size. The bathroom was really small and toilet was on a weird angle but otherwise a good shower. Nice and clean hotel.

Date of stay: November 2019

Ask lucyydd about HOTEL MYSTAYS Kanazawa Castle

2 Thank lucyydd

Dear guest,
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.
We are so glad to hear that you liked the beds of our hotel. We hope you had a nice sleep as well.
However, We apologize for letting you feel cramped because the rooms are small.
We will take measures such as changing the arrangement of the bed and sofa. We will strive to improve the room comfortable as much as we can to our guest.
Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sincerely,
HOTEL MYSTAYS Kanazawa Castle

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