This was almost a trip ruiner. I was on a business trip/vacation with family and when we picked the highs and lows of our trip - we all said the low was staying at the Crown Plaza in Kanazawa. This hotel is in desperate need of a major overhaul. We were initially put in rooms that looked like they hadn’t been updated since 1958. There was even carpeting in our bathroom which seemed odd. Everything reeked of mildew and it all felt damp. My sister’s room was equally bad if not worse. Carpet was stained, wallpaper peeling and stained, bathroom fixtures were corroded and we dreaded having to go back to our rooms at night. We asked to have our rooms changed and were put in “renovated” rooms. These rooms were a bit better but not enough that I’d ever want to stay here again. To be fair, the staff could not have been nicer, none of this was their fault, obviously and the breakfast buffet was perfectly fine. This is a great location at the train station and seems like they host a lot of conferences. What an opportunity to shine with a major major re-do. I almost never write a review that is unfavorable unless it is really egregious. The only thing worse than the stay was charging $178 per night for this. The heat was pretty bad when we were in Kanazawa so it would have been nice to be able to go back to the hotel room and cool off and relax. We wanted to spend as little time as possible in that room and we all breathed a sigh of relief upon checking out. If you are there on business and don’t really care - then, sure it seems adequate. If you are there on vacation and DO care about your accommodations, then look elsewhere.

Part of tour so we didn’t pick this venue. Great location. Spacious room size, bathroom had actual bath. All amenities provided. Breakfast bar was well stocked with a wide range of cuisines. the highlight was the Kaga teppanyaki restaurant.

The hotel is one of the many big hotels in Japan that can use an update but the staff were friendly and efficient, the room was clean and tidy, had a nice view and was stocked with plenty of toiletries, water and both tea and coffee. We enjoyed the breakfast buffet and the easy access back to the train station. It was also an easy walk to many attractions in the city. The water pressure in the bathroom was amazing. On the negative side there is carpeting everywhere, including the bathroom which may present issues for people with allergies.