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Reviewed 10 September 2018 via mobile

During our tour in Japan, we stayed in this hotel for one night.
This is a modern luxury hotel. Big room with two large comfortable beds. You can even order special pillows for free.
Large bathroom with combined bath/shower.
Great breakfast with lots of choices even for western people.
The Kanazawa railway station is at walking distance.
Next to the station there’s also a 6 floor shopping mall with different restaurants on the sixt floor.

Stayed: September 2018, travelled with family
Thank Yves D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

We took the Shinkansen train directly to Kanazawa upon arrival in Japan at Narita so we’re happy with choice, the Crowne Plaza is across the station in Kanazawa.
The hotel and rooms are what you would expect of a 4 star deluxe Crowne Plaza. The staff, however are especially courteous as is in most nicer establishments in Japan.
We had a deluxe corner room with a separated sitting room which was nice. The massage chair in the room was also a nice touch. We wonder if it was standard or happened to be in our room!!! Nice room service, although menu limited.

Stayed: July 2018, travelled with friends
Thank kovitss1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2018

ANA Crowne Plaza is a classy hotel in so many ways. The staff are efficient and friendly, the lobby is stylish, the rooms comfortable, the buffet breakfast is great and the bar is one of the best in Kanazawa. I would have given the hotel an enthusiastic 5 rating if it hadn't been for the absence of a fitness centre. Of course, comparable hotels in Kanazawa don't have fitness centres either, but unlike ANA Crowne Plaza, they don't advertise that (quote) "We get it. The right workout — right when you want it — helps you stay focussed, energised and on top of your game." To me, this implies that you can have a workout at the hotel, and a picture of a fitness centre on the hotel website reinforces this impression. Underneath the picture, in small print, are the words "not available," so technically the hotel is not promising something it can't deliver, but I felt that it was still misleading, and the crazy thing is that the hotel is so good that it doesn't need to resort to this. But, in every other way, you won't find a better hotel in Kanazawa than ANA Crowne Plaza.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Lolita16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

Great rooms and really well-situated hotel in front of the trains station. Really good service and treat to the client. Spanish speakers and good facilities. Big rooms and good breakfast service. Many thanks for everything

Stayed: August 2018
Thank Fededelahuerta1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2018

This is a great hotel located right next to the train station.
It's one of the first Crowne Plaza's I have stayed at where luggage was taken from us as we walked in and we were guided all the way to the room (that level of service is usually reserved for the Intercontinental Hotels).
Even though we had booked the room on points the receptionist apologised for not being able to upgrade our room (as a Platinum member) and offered us full use of the mini bar and a number of welcome gifts in the room (Sometimes it's rare to get upgrades or recognition even on paying room rates).
This is definitely a gem in the IHG brand.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jonandmarkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise811462, front office at ANA Crowne Plaza Hotel Kanazawa, responded to this reviewResponded 2 weeks ago

Thank you for choosing our Hotel, ANA Crowne Plaza Kanazawa this time.
Also we are always glad to receive the guest's review regarding their stay with us.

As you referred, our hotel location is right next to the JR train station which approximately 2 minutes by walk.

Also we would like to thank you for your compliment about your comment regarding our service for Elite member such as upgrading and welcome gifts in their rooms.

Thank you again for your feedback and we look forward to serving you again in near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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