My husband and I stayed at the hotel for four nights. The hotel is a bit of a trek from the train station, if you are walking with luggage, but the location can’t be beat for access to the two big sites in Kanazawa, the Castle and Kenrokuen.
The front desk staff at the hotel were lovely. They were very well prepared and it was very nice to have staff that spoke English (although we could have muddled through with broken Japanese). They were prompt in getting us checked in and very helpful with their explanations of where things were situated in the hotel
Our room was fine. Enough space for the two of us. There was some stains on the carpet, but other than that the room was immaculately clean. My one complaint about the room was the pillows. They were so hard. We find that most Japanese hotels offer very hard pillows and it makes for uncomfortable stiff necks in the morning. If there had been some nice fluffy pillows it would have been great
We had a kaiseki dinner at the hotel’s restaurant one evening. It was excellent. The food was prepared and presented in a traditional fashion. The service was bar none and the food was delicious
My only other complaint about the hotel was with regard to breakfast, and it was only one of the mornings. There are a lot of rules in place right now due to Covid and we were more than happy to follow the rules during breakfast to ensure everyone’s safety. However, on the Saturday morning we were there, it was busy and several other patrons did not feel the need to properly mask or wear the gloves that were offered, when at the buffet. There was one family in particular that had no masks, no gloves and were coughing and sneezing, as well as one other woman who did not wear gloves or a mask. As it was busy we could not grab the attention of the manager to inform him of their flagrant disregard for the “rules”. We opted to leave our breakfasts half eaten in order to preserve our health. The other three mornings we enjoyed breakfast without issue and everyone following the rules
