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Reviewed 14 August 2018 via mobile


감사합니다 . 노보텔 다낭 덕분에 즐겁고 행복한 여행이 되었어요. 방도 깨끗하고 한강뷰가 정말 좋네요~^^ 기회가 되면 또 오고 싶네요!!!
We enjoyed Danang so much with Novotel danang Premier Han River :)
The room was very clean with
nice view.
Thank for your kindness especially the staffs Thao(Guest relation) and H.Ngoc(Reception) ^_^ *
Hope to come again here :)

Stayed: August 2018, travelled with family
5  Thank JeeyoungY7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelDanang, Manager at Novotel Danang Premier Han River, responded to this reviewResponded 15 August 2018

Dear Jeeyoung Y,

Thank you very much for taking time to tell TripAdvisor readers how much you enjoyed your stay at Novotel Danang Premier Han River.

It is great to know that you had wonderful experience with high level of hospitality extended by our staff. What a pleasure of being at your serve and hopefully, we would have another chance to welcome you back in the future.

We truly hope your next visit will be as pleasant as the previous one.

Warm regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018

First impressions of this place were great. Welcoming, service, great. My advice is that intending guests need to be aware that there is a very chic but noisy nightclub on the rooftop that goes until 2am. It is important to establish whether your room will be affected by the noise. Staff response to complaint was very courteous and offer of a different room was accepted. It was quite clear that staff were aware that noise is an issue. Given that one seeks accommodation to get somewhere to sleep, the issue of noise from the nightclub needs to be addressed. Soundproofing????. The room we were originally allocated could perhaps be offered to guests who were intending to go to the nightclub???. We did go and have a look at the nightclub and it looks great. BUT we were there to sleep and had early mornings scheduled.

Stayed: August 2018
1  Thank Whosaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelDanang, Front Office Manager at Novotel Danang Premier Han River, responded to this reviewResponded 16 August 2018

Dear Whosaboy,

Greetings from Novotel Danang Premier Han River.

Thank you for sharing your personal experience regarding the recent stay with us. It is a delight to see that overall you were having a positive experience with our hospitality.

Usually the rooftop bar's management is very discreet with the noise level. I would like to sincerely apologize on their behalf for failing to keep their standards this time, which generated an unappealing experience for our guests. Though we're under different owners the two entities host periodic meetings to discuss voice of our customers in order to better our service.

One of the most important core values of our Novotel Danang Premier Han River is connecting with our guests and providing the highest level of care. However we apparently still have a long way to improve. Thanks to your constructive comments that we know we're getting there.

Once again, thank you for your feedbacks and if your plans bring you back to Danang, please do not hesitate to contact me directly and I will personally look after you.

Warm regards,
Le Quang Linh (Mr.) - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

Ms Suong and Ms Tram are so nice. They help me early check-in and support me any time . i will come back novotel danang next time ❤️❤️❤️
In addition, my room is high floor and Han river view is very nice . i really like it
호텔 직원분들 다 친절하고 좋아요 나중에 또 여기서 머물르고싶네요 다낭너무 좋아요하하하감사합니다

Stayed: August 2018
3  Thank Wander810049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelDanang, Manager at Novotel Danang Premier Han River, responded to this reviewResponded 13 August 2018

Dear 딩초,

We are grateful to you for taking time to tell us your impression regarding your recent stay at Novotel Danang Premier Han River.

It is our pleasure to hear that during your stay at all guest touch points; you recognized and enjoyed the warm service extended by our staff. We are deeply elated that we have been your favorite hotel of choice when you visit Danang.

Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm regards,
Hotel Management Team

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Reviewed 12 August 2018 via mobile

I would like to thank you Ms Phap and Ms Suong who supported me when im was there
I will comeback here if we have a chance' thsnk you guys
They arrange nice view and high floor, room really clean food good
Recommend you go to see Han bridge at weekend ♥️♥️♥️
직원들이 매우친절하고 룸서비스가 좋으며 기회가되면 또 오고싶다 그리고 프리미어빌리지를 이용할수있다

Stayed: January 2018, travelled as a couple
5  Thank Scenic809916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelDanang, Manager at Novotel Danang Premier Han River, responded to this reviewResponded 13 August 2018

Dear 기차니,

What a pleasure to read your feedback regarding your recent stay at Novotel Danang Premier Han River.

Our guests' satisfaction is very important to us, we are delighted that we contributed to making your stay in Danang so memorable. It is feedback like yours that truly motivates us to offer our best service possible.

Thank you very much for your sharing and we all look forward to welcoming you back in the near future.

Warm regards,
Hotel Management Team

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Reviewed 10 August 2018 via mobile

Although we arrived at the hotel an hour before check-in time, Tram at reception was able to get us a room immediately. She was very helpful and even got us a room on a high floor with a great view of the city!

The hotel is very comfortable and in a good location right on the river. Guests also have access to a free shuttle to the pool/beach at the Novotel's sister property. The breakfast buffet is great as well.

Stayed: August 2018, travelled as a couple
5  Thank SeanD2889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelDanang, Manager at Novotel Danang Premier Han River, responded to this reviewResponded 11 August 2018

Dear Sean D,

We are grateful to you for your time sending us valuable feedback regarding your stay at Novotel Danang Premier Han River.

It is great to learn that you had wonderful experience with us, appreciated our staff, hotel location as well as culinary offerings and warm service in general. Your kind words would be forwarded to the whole team and served as encouragement to all of the staff.

Thank you very much for your sharing and we do hope to hear that your travel would bring you back in the near future.

Warm regards,
Hotel Management Team

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