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Reviewed 5 April 2018

We stayed in mid March for 8 nights and we had a wonderful relaxing time. The staff from the front desk, concierge, all restaurants & bars, to the F&B manager were all so welcoming. My husband had issues with his knee and the staff would make sure he was taken care of so as not to walk too far etc. Thank you all at the Pullman for your kindness.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank viv434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

This hotel was the main relaxation part of our honeymoon, and we were thrilled to receive a bottle of wine and cheesecake, plus roses when we walked into our room. We thoroughly enjoyed our 6 days here, everyone was helpful and whilst some struggled with their English, they all were friendly, and as the visitor to their country I didn't expect anymore.
The pool is fantastic, a little cool but you soon acclimatise. Whilst there is a bar next to the pool, you do have to get out, so it would be great though to have a swim up bar, although the staff were more than happy to serve you whilst in the pool, and the lounges had call buttons, so you didn't have to get up if you were that relaxed.
The breakfast buffet is fantastic, we were very impressed and didn't really eat much else during the day as we ate way too much at breakfast. Finding the table to make your own Bloody Mary's was incredible and a nice differential.
The staff were very friendly and I'd like to mention a few, Todd (food and beverage manager) went out of his way to have a chat with us a few times, and Gabriel, Luc, Hieu and Nguyen were all great at the pool bar. There was a DJ at times in the evenings but we didn't like his music, it was too dull almost lift music with no music or even beat for most of it. A party atmosphere would have really lifted this timeframe a bit with some more upbeat songs people can get into. The DJ does rotate, so we may have just been there at the wrong time. The beach is so good, it would have been a perfect spot for a low key dance party, for an hour or so at least.
We had the massage and it was amazing, the hour went way too quick, and having access to the spa and steam rooms afterwards was lovely, although the spa was far too cold to really enjoy!
The rooms are nice but try to get off the ground floor, you don't get much of a view. We did find through some noisy neighbours that the corridors are noisy and it travels through your room, but after mentioning this to reception after the 2nd night, they moved us up a floor, which was really nice and helped make the second half of our stay even better with sea views. The noise is not the fault of the hotel, they can't be held accountable for rude guests, but the way they handled was very good, and they said to call reception if any more issues and security will handle it.

The resort is an hours walk to Dragon bridge to get into Da Nang itself (we walked it twice), but taxis or Ubers are easy to get, the staff will help you.

A fantastic resort. Would happily come back.

Room Tip: Rooms on the right hand side of the corridor have a view of the gardens,off the ground floor you'll also get pool, beach and sea views too.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank lachkeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We liked the location and the beach, but that was all we actually enjoyed. Since we have little babies, had to order room service many times, but couldn't reach the room service over the phone. and the call-back was not so prompt. I guess there would be too many hotel guest for the hotel to serve. Meantime, one thing I wouldn't recommend for sure is the cottage room! I thought all the cottage rooms would have a great view of ocean or pool, or at least the hotel garden. But, three of rooms my family are staying are all facing a wall of neighbor hotel, and we had to smell food being cooked over there! so seriously, I don't want anyone to misunderstand the cottage is the best choice!

Stayed: April 2018, travelled with family
Thank byungjoonc2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

Great hotel in a wonderful location, extremely helpful staff who all went above and beyond. Great food especially the seafood barbecue, rooms spacious and grounds superbly maintained. Overall we could not recommend this hotel more highly. Would certainly stay here again!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fjp4941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

We have been upgraded to penthouse with discount and we’ve enjoyed the room and facilities here. The place is nice too. Staff also suggest some good restaurants to us. However, when we want to arrange shuttle to airport, the staff said it’s not available. We have informed our flight schedule to staff many times before. We really don’t know we should book 2 hours in advance. I’m quite disappointed especially travel with baby.

Stayed: March 2018, travelled with family
Thank Seaside104751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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