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“Unique Friendly Absolutely Wonderful”

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Lotus Hoi An Boutique Hotel & Spa
Ranked #68 of 155 Hotels in Hoi An
Certificate of Excellence
Franktown, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unique Friendly Absolutely Wonderful”
Reviewed 13 October 2016

The people worked really hard to make sure your stay is enjoyable. Jenny Tran in particular went out of her way to make sure everything ran smoothly. She's the one who seems to handle any problems probably because she speaks such good English. She knows how to make you feel right at home. The day we left on September 12th, she even came in early to oversee everyone checking out. I stayed three days at the Lotus and although Hoi An experienced a hurricane my last night it was the perfect place to be to relax with wonderful food and a super massage. I definitely recommend the Lotus Boutique Hotel & Spa. And, make sure you take time for a massage.

Room Tip: There wasn't anyone in my group that wanted a different room.
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  • Stayed September 2016, travelled with friends
    • Value
    • Location
    • Service
Helpful?
4 Thank reganbng2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this review, 22 November 2016
Dear Honored Guest,

Thank you so much for sharing such great things about your recent stay with us. It sounds like you really had an awesome time. We are very excited when you mentioned us: "Unique Friendly Absolutely Wonderful". We greatly appreciate your kind words.

At Lotus Hoi An Boutique Hotel & Spa, we are indeed passionate about delivering exceptional service to every single guest and we are so happy to see that you were pleased with your experience at our hotel.

We are looking forward to having you as our guests again and make every effort to exceed your expectations.

Yours sincerely,
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Fremantle, Australia
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 October 2016 via mobile

A big thank you to all staff at lotus especially surrie russia amy. All staff in resteraunt thanh nina louna maya helen enly & lenon tsun.
We had a woderful stay again for 12 nights. Massages were amazing. Pool delightful and all food and wonderful cocktails. Miss you guys already. Best team run hotel ever. Thak you so much.
Love n sunshine
Kevin and deb
Australia
See ya next year x

Stayed October 2016, travelled as a couple
Helpful?
6 Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this review, 22 November 2016
Dear Kevin and Deb,

We all miss you much!

Our entire team and I are delighted that you enjoyed an amazing time during your 12-night stay again with us and we really appreciate that you took your precious time to share your experience on Tripadvisor.

We look forward to having you back at the Lotus Hoi An next year.

With much appreciation!
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 October 2016

My friend recommend this hotel to me. This is a peaceful hotel with very nice garden. They have a small swimming pool but it's so cool!
The staffs are the best. Such as: Ms Dona, Ms Amy at reception and all staffs at restaurant, bar.......
They always smile, helpful and friendly with my family.
We will return and recommend this hotel to my friend!

Stayed September 2016
Helpful?
5 Thank All-in-love88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this review, 22 November 2016
Dear Honored Guest,

Thank you very much for sharing your experience on Tripadvisor.com and we hope that it helps other travelers.

We are excited to learn that you enjoyed your stay with us and your compliments about our staff is highly appreciated. We are sure to share your review with our team and we continuously improve and learn from every single comment to make Lotus Hoi An Boutique Hotel & Spa more better in the future.

Once again, we thank you very much for your time to recommend us and we look forward to an opportunity of welcoming you back.

With much appreciation!
Bui Nguyen Ly/ Mrs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 October 2016

We stayed at the Lotus for 7 nights and we are already planning our return trip. This is a wonderful, peaceful, safe, hotel, only a few minutes' drive from the beach or the Old Town, and with lots of little shops nearby. I had some dresses made at the tailor next door and I highly recommend her work! The front desk staff led by Amy were always friendly and helpful, giving us lots of information about planning tours to nearby sights like My Son Sanctuary which is an incredible place that you have to see if you're staying in the area.

The restaurant and its staff were lovely, and Chef Tung (I am not sure if that's the correct spelling, my apologies) always addressed us by name whether we were enjoying a meal in the restaurant or ordering poolside drinks. The pool is the perfect photo-worthy place to cool off after spending the day out and about, as we took advantage of the free shuttle service at least once every day (it goes back and forth may times a day to the Beach or Hoi An Old Town). We also had a few massages at the hotel spa which was soo relaxing as the staff are very skilled and professional.

Our room was beautiful with a comfy bed, wonderful aircon, really nice bathroom, and a great selection of snacks and drinks in the minibar. We had a friendly rooster living in the block next door to our Suite and he was our daily alarm clock. Very cute. Don't pay too much attention to the reviews that say 'OMG the roosters keep you awake all night'... trust me they only crowed a few times each morning. I asked for a computer to do some work and a member of staff loaned me their laptop! Wasn't expecting that. But that's the level of service the staff provide at the Lotus, they just go above and beyond.

Thankyou again. We're looking forward to coming back :)
Miranda and Simon

  • Stayed September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
6 Thank mirandasimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this review, 22 November 2016
Dear Miranda and Simon,

It is our great honor having you as our honored guests and we would like to take this opportunity to express our sincerest thanks for sharing your experience in details about our property to other travelers.

We are so happy to learn how much you enjoyed your time with us from the property to our service and so excited to read: "We're looking forward to coming back". We are committed to providing our guests with the highest quality of service by continuously appraising the standards of our products and services. Your GREAT review is really an encouragement to our entire team.

Once again thank you very much for taking your valued time to share your review at TripAdvisor. We are very excited and look forward to welcoming you again in the near future. Please do not hesitate to contact us via sales@hoianlotushotel.com if we can assist you with anything.

Yours sincerely,
Bui Nguyen Ly/ Mrs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2016 via mobile

Good hotel located 15 min by bike from the old town. Bicycles are provided for free. Helpfull and very kind employees. Nice pool and clean rooms. We had a very good massage from Lily and Lam in the hotel spa.
We would definitely go back

Stayed September 2016, travelled as a couple
Helpful?
4 Thank Mjong85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this review, 4 October 2016
Dear Mjong85,

Warmest Greetings from Lotus Hoi An Boutique Hotel & Spa!

It is great to know that you enjoyed your stay at Lotus Hoi An Boutique Hotel & Spa and our entire team really do appreciate your taking the time to share your experience with us on Tripadvisor.com.

We look forward to welcoming you again and please do not hesitate to contact us if you need further assistance.

Yours sincerely,
Bui Nguyen Ly/ Mrs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotus Hoi An Boutique Hotel & Spa

Property: Lotus Hoi An Boutique Hotel & Spa
Address: 330 Cua Dai Road | Hoi An Ancient Town, Hoi An, Vietnam
Phone Number:
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Hoi An
#23 On the Beach Hotel in Hoi An
#25 Romantic Hotel in Hoi An
#41 Spa Hotel in Hoi An
Price range (per night): $36 - $85
Hotel Class:3.5 star — Lotus Hoi An Boutique Hotel & Spa 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Conveniently located just a 5-minute drive away from Hoi An Ancient Town as well as Cua Dai Beach, Lotus Hoi An Boutique Hotel & Spa is an elegant resort-style hotel. All rooms have a private balcony offering beautiful views of the swimming pool or the garden to feel the finest touch of hospitality and comfort.With extensive spa facilities, guests can relax with a pampering beauty treatment or a massage at Lotus Spa. Alternatively, indulging yourself with a fresh cocktail at Lotus Bar or enjoy a dip in the pool after a hard day of sightseeing. ... more   less 
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Also Known As:
Hoian Lotus Hoi An
Hotel Hoian Lotus

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