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Lotus Hoi An Boutique Hotel & Spa
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Reviews (708)
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All reviewsold townshuttle buspretty hotelbreakfast buffetlocal markethalf wayfree shuttle servicecooking classhotel is lovelytwo nightsnice poolprivate beachswimming poolfresh fruitcua dai beachwould highly recommend this hoteltown centre
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120 - 125 of 708 reviews
Reviewed 26 September 2016 via mobile

Complementary drink and check-in sitting in the spacious and airy foyer set the tone for a truly magical hotel stay. The staff were so obliging and caring. The facilities spectacular, and smack bang in the heart of town once you pass through the front entrance.

Stayed: September 2016, travelled with family
7  Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this reviewResponded 4 October 2016

Dear Kate L,

Thank you very much for taking the time to provide this informative review of your recent experience at Lotus Hoi An Boutique Hotel & Spa. We are very happy to know that you enjoyed your stay with us.

We thank you again for your time and we look forward to welcoming you back at
our hotel on your next trip to Hoi An.

Yours sincerely,
Bui Nguyen Ly/ Mrs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

What a brilliant place to stay. Excellent staff - Jenny, Suri, Emily, Vuong, James, Shirley, Cherry, Emily, Enly, Robert. Thank you to everyone for making our stay perfect. We will be back! The location of the hotel is great - halfway between the beach and the town. Rooms are very well maintained and the staff are there to cater to your every need. The staff were genuinely interested in what we were doing each day (stayed for 8 days) . Must also give a big mention to the security men, our driver and, of course, house keeping - who provided exceptional service. If you're looking for a place to stay in Hoi An, the Lotus hotel should be your number one choice for service, facilities, location, relaxation and value for money. It provides the personal, friendly service not offered by the larger boutique hotels.

Room Tip: ground floor rooms have lovely garden views
  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Service
7  Thank alan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2016 via mobile

Lotus hotel is located perfectly between city center and beaches. The
pool and whole hotel area own a very relaxing atmosphere with clean and nice rooms. Warm hospitality with helpful, friendly and attentive staff! Special thanks to Jane and her support in planning our transportation and sending on our little friend It was a pleasure to stay with you! Cheerio Maren & Filip

Stayed: September 2016, travelled as a couple
4  Thank Filip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016

The Lotus Hotel is a bit outside the city. There is a shuttle bus between the city, the beach and the hotel.
The staff was extremely friendly and helpful. The room was clean and very nice.
Breakfast was absolutely wonderful. Only the air condition in the breakfast room is too extreme.
All in all a very good hotel.

  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Xanra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016 via mobile

I felt like crying when we were leaving , the staff came to say bye and gave us a gift because we extended our stay.

The staff is super friendly , sweet and helpful. The pool is stunning - we used it everyday. Everything is clean and well maintained. We had no issues here and would come back in a heart beat. The food for breakfast was great as was the dinners we had in the outdoor restaurant.

Also there are motorbike rentals cafes and other things around the hotel.

There is also punctual shuttles to the beach and market town area provided by the hotel. So easy to use and convenient!

Stayed: September 2016, travelled as a couple
4  Thank juliedipietro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nguyen Ly B, Director of Sales at Lotus Hoi An Boutique Hotel & Spa, responded to this reviewResponded 4 October 2016

Dear Juliedipietro,

Thank you so much for awarding us full marks and for taking the time out to write such a comprehensive and detailed review! Please know that it was an honor having you as our guest.

We are thrilled to read about your stay with us and it is wonderful to learn how you enjoyed the property so much and especially the excellent service that you received from our staff. We are sure to share your compliments with our staff and managers and so that our staff can learn from examples of good customer service.

Again, thank you very much for your great review and we would be happy to have you with us soon again so please do not hesitate to contact us at sales@hoianlotushotel.com if you need any assistance.

With much appreciation!
Bui Nguyen Ly/ Mrs

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