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Savings alert! 41% below average rates

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Reviewed 8 July 2018

Took us more than 20 minutes to check-in despite checking-in online, but we got upgraded to a suite so no complain with that.

The room is average, need a little dusting though. There is not enough soap in the bathroom, only one small bar of soap. Water heating was not working. Only 2 bath towels, slippers & robes despite paying for 3 guests.

Rooms are not sound proof, you can hear people from the pool & jetski in the beach.

The restaurant has very limited selection despite the hefty price. Food was below average. But I want to commend the restaurant staff Romnick, Mark & Jell. They attended to our needs during dinner.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DBR1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear DBR1116,

I am sincerely sorry for the inconveniences leading to your unfortunate experience whilst staying with us. I have noted all the issues and rest assured that these will be communicated to each team to initiate appropriate actions to resolve these concerns. Please accept our sincerest apology.

On a lighter note, it felt delightful knowing of your positive feedback towards the staff service particularly to Romnick, Mark and Jell. Thank you for your commendations.

We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement.

Thank you for your patronage and we hope to have another opportunity to welcome you back and serve you better in the future.

Sincerely,

Yasser Ahmed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018 via mobile

We had a family break this June with the family to try and visit Ras Al Khaimah new attractions. The room was more of a suite style, large and comfortable. The service was truly first class especially at the restaurants . Nice place to come back

Stayed: June 2018, travelled with family
Thank Orient_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Orient_traveller,

We are delighted to know of your family’s superb experience whilst exploring the beautiful Ras Al Khaimah!

It was a delight that your expectations were met. Rest assured that we will continue to deliver our guests the first-rate service and hospitality expected from us.

We hope to welcome you again very soon on your next visit!

Sincerely,

Yasser Ahmed
General Manager

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Reviewed 7 July 2018 via mobile

One of the best stays in RAK
Friendly hotel for families plenty of activities for kids and adults restaurants are nice and value for money specially zaitouna Lebanese restaurant

Joseph the in charge of good and beverage took well care of us
We will come back

Stayed: July 2018, travelled with family
Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Anthony,

Thank you for staying with us at Marjan Island Resort and Spa, the family friendly hotel choice in Ras al Khaimah!

We are delighted that the whole family had enjoyed the stay and had an excellent dining experience in Zaitouna House. Thanking you for mentioning the kind hospitality of Mr. Joseph, for sure he will be very happy to read your post on TripAdvisor.

I will be our honor to continue providing excellent services to all our deserved guests. Looking forward to welcome you again very soon!

Sincerely,

Yasser Ahmed
General Manager

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Reviewed 5 July 2018 via mobile

We all enjoyed our stay in the resort. Everyone found something to the taste. Our children truly enjoyed the outdoor swimming pool. Nice atmosphere, helpful staff everywhere. None of our requests was left unattended. Special thanks to Mr. Hassan.
Al Liwan Restaurant serves fresh and amazing food.
My wife highly recommends to visit and enjoy Lamar Spa treatments.

Stayed: July 2018, travelled with family
1  Thank msj782018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Msj782018,

The most wonderful thing to hear from our guests is that they had a wonderful time! We are pleased that you had almost enjoyed all our offers, from the food down to facilities and services. Thank you for you appreciation especially to Mr. Hassan.

It is our goal to provide satisfactory guest experience for each and everyone by providing the service you deserve.

Looking forward to more enjoyable experiences with you in Marjan Island Resort and Spa!

Sincerely,

Yasser Ahmed
General Manager

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Reviewed 5 July 2018

great stay very wecome and very nice hotel .
from the time we arrived until the time we left it was an exquisite experience.
the hotel service is phenomenal, the food is excellent,the sttaf are so attentive,polite and helpful asmae during chek in she was really helpful and thanx to mina who made our booking she gived us very nice room it was very clean wide and comfortable.everything inside is very well designed and has a bueutiful view.we dined in the lebanese restaurant we got a lot of care from sara thanx a lot to her the food was realy tasty and thanx to naoual she was realy friendly and big thanx to Mr ossama the manager he was really kind
i will not forget to mention that the hotel has a very nice beach and spa whit private swimming pool for ladies
Great place to stay for relax and pleasure will definitely return!!!!

  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank jamila0606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Jamila0606,

We are pleased to hear of your great experience following your recent visit with us. With much gratefulness for the praises given to Ms. Asmae, Mina, Sara, Nawal and Mr. Ossama. Truly working with these gems are something we’re proud of.

We’d love to continue providing boundless services to amazing guests like you.

Looking forward to welcome you again very soon!

Sincerely,

Yasser Ahmed
General Manager

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