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“Beware the Spa”
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Review of Pearl Villas 8

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Very good
2 reviews
Open plan livingroom
Dining area and the kitchen
The master bedroom with en-suite
The master bedroom opens onto this balcony
The second bedroom
The third bedroom
Shared bathroom
The forth bedroom with en-suite
En-suite
The beach front of the Sunset Beach Club
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Overview
Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Fethiye, Mugla Province, Turkish Aegean Coast

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Brian R
Dundee, United Kingdom
1 review
“Beware the Spa”
Reviewed 2 September 2014 for a stay in August 2014

The Sunset Beach Resort is a great place to stay very clean not to noisy or over crowded perfect for family's. The local bus service runs from the door which is fantastic and brings Fethiye and Calis Beach so much closer to you and for only 2 lira per trip. I really cannot find fault with the resort its self however and its a big however upon visiting the onsite spa for a massage my daughter was subjected to what can only be described as sexual assault. The young man doing the massage basically groped her. I would recommend the resort itself but strongly advise staying away from the spa completely.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Reviewed 16 September 2013 for a stay in September 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Minor faults
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
18 Sep 2013
We have carefully read our guest’s review regarding our services and would like to explain the events from our point of view.
Firstly, we are happy that our guest did not have any problem regarding booking process and the airport transfer. Choosing a reputable airport transfer company for our guests is very important to us so they have a stress free, comfortable and safe journey.
Secondly it is not normally part of our duty to wait for our guests who arrive early hours in the morning. However we chose to welcome them regardless of time and meet them face to face so they would be more comfortable to approach or call if they need our help or assistance during their holiday.
Our guest mentions about fire alarm that goes of every 2 minutes. Our colleague Evren was present to meet them at the villa that morning. He says that there was no problem with the fire alarm while he was in the villa and the bipping noise would probably appear due to flat battery. Unfortunately we do not know when the batteries go flat. Otherwise he would have fixed the problem immediately.
We did not have any complaints regarding our beds being hard before. The beds are good quality and happy medium to satisfy most of our guests. Unfortunately it is not possible to supply the perfect bed to address everybody’s preference.
As far as we understand that our guest received everything she requested however she could not have them immediately. We think that it would be unfair to expect a hotel- like service when staying in a private villa. Most of our villas are fully occupied during summer season and we are doing our best to provide a good service for all our guests in different locations.
There are some situations that we do not have any control over such as flat batteries, ran out gas cylinders, blown off light bulbs. We ask our guest to inform us if they need anything and always happy to respond as quickly as possible. We are sorry that there was a chain of unfortunate events during our guest’s stay on these matters. It is not usual.
Our villas are in good standards and carefully priced for what it is. However we have taken all this guest mentioned on board and will check through the villa for minor fixtures and fittings problems such as wonkey toilet seat and make sure that everything will be in good working order.
Over all we are very sorry that our guest had no choice but to complain and also deeply disappointed that our efforts did not meet her expectations. However we do hope that she returns next year to have a lovely holiday in the sunshine and a beautiful location with a better service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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