Excellent 10-day stay at Club Med Palmiye with all that can be expected of the Club Med Brand... high energy, multi-activities, crazy signs, watersports, tennis, great food, friendly staff.
This is a very large resort, and we knew this would be the busiest time of the year. However, with Jean-Benoit, the large GO team plus hotel staff (nearly) all working at maximum pace, the resort lived up to our expectations. Here are some of the highlights/compliments and feedback for the teams:
Late arrival (Saturday)
Flight delay meant we got into the hotel at nearly midnight. Very pleased to be served with a full meal. Really nice to have 4-6 GO's with English as a first language ( if we include Irish of course!)
We were in the Villagio rooms - very comfortable,clean neat and tidied every day, located for easy access to all the sports activities but a good distance from the evening entertainment and therefore very quiet. Only noise for us was the morning chanting of the mini-club as they marched by.
Grounds / paths
Beautifully kept gardens and completely litter-free
Villagio Pool / Bars
The Villagio pool is generally a pretty lively place and did get crowded at times for various dancing/ parties. Good that this does not extend throughout the whole day. Everything is very easy to join-in with - start here to learn your crazy signs dance moves - you will need them later in the evening.
Tireless bar staff at the Villagio Pool bar just keep going and going. Fresh orange juice, good coffee and pastries during the morning particularly nice. Fast service in the evenings. Never too busy and always friendly.
Escape the busy Villagio with a walk over to the hotel pool for some lap swimming. Hotel bar is air-conditioned and more up-maket, if a little noisy at times. A nice place to escape the heat.
Catering for hundreds of people is a challenge that the Villagio Chef and staff are clearly experts at doing. Great range of freshly cooked main-courses, specialities of the day and all the vegetables and salads you can imagine. On the faster-food side the the hand-made pizzas were excellent - extra assistance at peak times would help here. For all the fantastic barbque food (fresh fish, kebabs, chicken) the burgers were pretty poor - all the ingredients are available for really great hand-made burgers and this might be something for the restaurant to try.
Separate booking required - with the promise of something special. Unfortunately this did not live up to expectations. Particular problems were with the waiters who appeared completely inexperienced despite only needing to deliver a fixed menu. timings were all wrong - with excessive waiting time followed by mad rush, then limited attention to additional requests. Topkapi needs much a much stronger identity and clear leadership for the waiting staff. Luckily we chose not to go on the standard (no-payment) evening - it would not have been acceptable at all if we had been asked to pay any extra.
10/10 for the tennis coaching staff and organisation of lessons and tournaments.
Friendly sailing team .Sailing conditions generally excellent with steady cross-beach winds, sometimes choppy waters could be a challenge to inexperienced sailors. Some of the boats and equipment needed to be updated - examples of worn equipment a little more frequent than should be expected ( rudder controls, worn lines and cables, stiff cleats). Lessons ( in English please) could be better advertised and include a basic refresher for the once a year sailors.
Short trip for snorkelling was an excellent bonus.
Unfortuantely some very poor feedback from my teenage children ( not in the French-dominated passworld group). Clear times for focus on general beginners would be useful.
Some areas for improvement here. Firstly in giving more information on guest rooms / use of the Spa for getting changed and ready to leave, plus food and meal planning. I actually had to ask around quite a few GO's, including reception staff to come up with a plan for our 7pm departure. In the end all went ok, with particular thanks to the Villagio restaurant for laying on a meal out of hours.
Unfortunately the actual checkout at the hotel reception was a near disaster - with the staff / computer trying to charge both parts of our 4 room party with two (large) identical bills for excursions, boutique & laundry - luckily spotted as we compared charges. Quite a challenge to get this all sorted out and no question of apology until directly prompted. Keep all your receipts to make sure things all match up.
So, overall ( beside a few small issues that I'm confident will be addressed), a great taste of France with a Turkish twist. Well done Club Med - we will be saving hard for our next vacation!!
- Official Description (provided by the hotel):
- In Turkey, Palmiye nestles alongside an extensive beach between the wild peaks of the Taurus range and a warm sea of sparkling blue. Bungalows shelter beneath a pine grove and the hotel looks out onto the Mediterranean : two complementary atmospheres for this great family Club Med Village, home to a vast array of sports on land and sea, with something for all ages. A dreamlike place to unwind and put yourself in the expert hands of our Club Med Spa staff. ... more less
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- Also Known As:
- Club Med Palmiye Hotel Kemer
- Club Med Kemer
- Kemer Club Med