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“Real luxury hotel”
Review of Mardan Palace

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Mardan Palace
Ranked #23 of 229 Hotels in Antalya
Certificate of Excellence
Iran
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Real luxury hotel”
Reviewed 1 October 2011

We have stayed in this hotel for one week and it was wonderful.It is real luxury hotel that 2000kg gold is used in it!
Reception & Staff: The staff are so friendly and no request is too much for them. Also the reception people are the same. Only some of the staff should improve their English.
Room: We were in superior room in 3rd floor which was 45 m2 and it is quiet ok for 3 person.
There is also a balcony with a partial view to the sea.Bathroom is really nice with Hermes amenities.
Restaurant: Breakfast is really complete and it can fulfill any type of interest.
We have booked hotel as full board. For lunch the buffet and also the Italian restaurant in the middle of the pool is prepared for full board guests. The Italian restaurant is really nice with very good view and simple menu which is ok. Specially the sea bass is really good.
You can drink local beer or wine ( white & rose & red ) along your food as free
All the metallic items in the restaurant are made by silver and all the dishes in Italian restaurant are from Hermes.
During the dinner also there is live music in buffet restaurant.
We have not tried any other restaurant in the hotel but they are so expensive.
Pool: It is more like a lake than a pool! It is really the best pool which I have seen in any hotel.
There is very nice pool bar and also plenty of sun beds & umbrella.
Spa: 7,500 m2 spa with different type of therapies and snow room! We have tried aromatherapy and it was really good.
Night entertainment: This is the really weak point of the hotel which should be improve. Every night after the dinner time there is a water laser show and after that about one hour show. Laser show is nice but the other shows should improve.
Shopping: It is so far if you plan to go out of hotel by walk to reach any shop or restaurant. So taxi is necessary to go out. There is a good shopping mall ( Tera city ) and the cost of taxi in one way from hotel is 40 TL.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Dr-Payam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear Dr-Payam,
On behalf of Mardan Palace we would like to thank you for choosing our hotel and thank you for your feedback and the time you have taken to describe your impressions about your stay.
We are very happy to know that you spent fantastic holiday with us.
Thank you very much for your review and recommendation of our hotel to other Tripadvisor users.
We wish you all the best and we look forward to the opportunity to welcome you back at our hotel.

Kindest Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,057 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Paris, France
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 September 2011

We was for short stay 3days. Room- nice decor 8/10, large spaces very similar of top hotels as Four seasons. Food - 6/10 better to take local food, iternational food very poor style.
SPA - 8/10 nice and very large spaces, but prices to higth ( more of Paris or London)
Service - 6/10 some points very good as in top hotels, and some time as in bad .
Value - 6/10 rooms not so expenceve but all other is not cheap

Room Tip: avoid 7th roof foor to hot inside!
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank AppolonoaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear AppolonoaS,

First of all, thank you very much for preferring our hotel.
Your nice comments that you have shared about our hotel by spending your valuable time have made us happy.
We would like to inform you that we have shared your feedback with the relevant department Managers, so that they can overlook the services to detect where improvement is required.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.

We will be honored to host you at our hotel once again.

Kind Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 September 2011

It is a luxery hotel. Although the check in time was 2 pm but, they gave the room at 11.30
The staff are polite. There are so items that must be corrected.
1- To reach to the outdoor pool, you must up the wooden stairs that for us that carry a baby carriage for our 6 months son was so difficult.
2- There were not room credit avaibility for not paying cash in outdoor pool or beach. It is ridiculous. you must carry cash with swimming suits. The worst is that the restaurant crew that served us beverages were not allowed to come in hotel to take the cash in room. So, I came to the room to pick the money and came back to pay him.
3- Tarhan Travel Agency arrenged our trip to this hotel and I must say that they CHEAT everyone that they can. Recommend you not arrange any excursion with them. I canceled an excursion with them and at first they said that it is 100 % refund if you cancel before, but I paied back only 50 %. I wrote the letter to the costomer manager but no one followed.
4- The room that gave to us was so small.

Room Tip: If the view and the size of room are important for u, check and be sure before arrival.
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
7 Thank Reza2044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 5 January 2017
Dear Reza2044,

We would like to thank you for choosing Mardan Palace and for taking your time to share your review on Tripadvisor.
That is a big pleasure to read that you find our hotel luxury and staff polite.
In the meantime, please rest assured, that we are constantly striving towards improvements and that we will ensure to pay an extra attention to what you have described in the future.
We hope you allow us another opportunity to demonstrate our improvements and signature hospitality for which Mardan Palace is known for.

With warmest regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munster, Germany
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 September 2011

Mardan Palace is presented as a luxury hotel, wich is totally true as a building, but te details, which combines the concept are missing, the details that brring the warmth. Staff is very arrogant, and I felt myself as if I was disturbing them when I was asking for something. Also don't ask for ay recommendation for the wines. The guy who thinks and introduces as a sommelier unfprtunately is not aware of what they are serving on their menu. I don't want to pe3ak bout theprices, which are flying compared to may other 5 star hotels in Antalya, were I stayed before.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
20 Thank Geraldsh_72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 5 January 2017
Dear Geraldsh_72,

The feedback of all our guests is very important for us and therefore we would like to thank you for sharing your personal experiences about your stay at Mardan Palace.
We sincerely regret to read that your expectations were not met .
We would like to inform you that we have shared your feedback with the relevant department Managers, so that they can overlook the services to detect where improvement is required.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.
We sincerely hope that we may welcome you back to Mardan Palace Hotel.

Kind Regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 September 2011

I have been all around the World, and spent quiet a lot of time in top class hotels. I have to tell you, I have never seen anything like this. This hotel is out of this World, with great staff. It is like being in a small town, not in a hotel. Great services and stunning interiors everywhere. If you wanna go out with a cab to the city center in Antalya, in can not be more then 40-50 EUR return to the hotel and the driver has to wait for you everywhere you stop. He is staying in the car, while you are spending your time away from the hotel. At shopping plazas, you can not bargain, but at the bazaar it is a have to! If they say 50, you say 25 and you can bring it away in worse case for 30. Also it is important not to tell the driver and i the stores where are you from, cos sometimes the rates depends on the place of your origin. Also at the bazaar never tell that you are from Mardan Palace as they will charge you the highest price. Come up with a cheap hotel name from the city. Always make your deal with the drivers in advance! Well, basically that is it. Everybody must see this place! Outrageous!

Room Tip: Ask for a pool view above the main restaurant!
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Melinda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear MelinDani,

We would like to thank you for choosing our hotel for your holidays and for taking your time to share your review on Tripadvisor.
We are grateful to hear that you had a nice stay at our Resort and that and that you were satisfied with our services.
We look forward to welcome you back at Mardan Palace in the nearest future, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mardan Palace

Property: Mardan Palace
Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Antalya
#11 Business Hotel in Antalya
#17 Romantic Hotel in Antalya
#17 On the Beach Hotel in Antalya
#18 Spa Hotel in Antalya
#23 Luxury Hotel in Antalya
#25 Family Hotel in Antalya
Price range (per night): $260 - $1,333
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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