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Mardan Palace
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Reviews (1,174)
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412 - 417 of 1,174 reviews
Reviewed 19 September 2011

We was for short stay 3days. Room- nice decor 8/10, large spaces very similar of top hotels as Four seasons. Food - 6/10 better to take local food, iternational food very poor style.
SPA - 8/10 nice and very large spaces, but prices to higth ( more of Paris or London)
Service - 6/10 some points very good as in top hotels, and some time as in bad .
Value - 6/10 rooms not so expenceve but all other is not cheap

Room Tip: avoid 7th roof foor to hot inside!
  • Stayed: September 2011, travelled with family
    • Value
    • Location
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4  Thank AppolonoaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear AppolonoaS,

First of all, thank you very much for preferring our hotel.
Your nice comments that you have shared about our hotel by spending your valuable time have made us happy.
We would like to inform you that we have shared your feedback with the relevant department Managers, so that they can overlook the services to detect where improvement is required.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.

We will be honored to host you at our hotel once again.

Kind Regards,
CRM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2011

It is a luxery hotel. Although the check in time was 2 pm but, they gave the room at 11.30
The staff are polite. There are so items that must be corrected.
1- To reach to the outdoor pool, you must up the wooden stairs that for us that carry a baby carriage for our 6 months son was so difficult.
2- There were not room credit avaibility for not paying cash in outdoor pool or beach. It is ridiculous. you must carry cash with swimming suits. The worst is that the restaurant crew that served us beverages were not allowed to come in hotel to take the cash in room. So, I came to the room to pick the money and came back to pay him.
3- Tarhan Travel Agency arrenged our trip to this hotel and I must say that they CHEAT everyone that they can. Recommend you not arrange any excursion with them. I canceled an excursion with them and at first they said that it is 100 % refund if you cancel before, but I paied back only 50 %. I wrote the letter to the costomer manager but no one followed.
4- The room that gave to us was so small.

Room Tip: If the view and the size of room are important for u, check and be sure before arrival.
  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Rooms
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7  Thank Reza2044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 5 January 2017

Dear Reza2044,

We would like to thank you for choosing Mardan Palace and for taking your time to share your review on Tripadvisor.
That is a big pleasure to read that you find our hotel luxury and staff polite.
In the meantime, please rest assured, that we are constantly striving towards improvements and that we will ensure to pay an extra attention to what you have described in the future.
We hope you allow us another opportunity to demonstrate our improvements and signature hospitality for which Mardan Palace is known for.

With warmest regards,
CRM Team

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Reviewed 7 September 2011

Mardan Palace is presented as a luxury hotel, wich is totally true as a building, but te details, which combines the concept are missing, the details that brring the warmth. Staff is very arrogant, and I felt myself as if I was disturbing them when I was asking for something. Also don't ask for ay recommendation for the wines. The guy who thinks and introduces as a sommelier unfprtunately is not aware of what they are serving on their menu. I don't want to pe3ak bout theprices, which are flying compared to may other 5 star hotels in Antalya, were I stayed before.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
20  Thank Geraldsh_72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 5 January 2017

Dear Geraldsh_72,

The feedback of all our guests is very important for us and therefore we would like to thank you for sharing your personal experiences about your stay at Mardan Palace.
We sincerely regret to read that your expectations were not met .
We would like to inform you that we have shared your feedback with the relevant department Managers, so that they can overlook the services to detect where improvement is required.
The feedback of our guests is vital for us so that we can see which points need more attention and where we can improve our self, so that all our guests can enjoy their holiday to the fullest.
We sincerely hope that we may welcome you back to Mardan Palace Hotel.

Kind Regards,
CRM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2011

I have been all around the World, and spent quiet a lot of time in top class hotels. I have to tell you, I have never seen anything like this. This hotel is out of this World, with great staff. It is like being in a small town, not in a hotel. Great services and stunning interiors everywhere. If you wanna go out with a cab to the city center in Antalya, in can not be more then 40-50 EUR return to the hotel and the driver has to wait for you everywhere you stop. He is staying in the car, while you are spending your time away from the hotel. At shopping plazas, you can not bargain, but at the bazaar it is a have to! If they say 50, you say 25 and you can bring it away in worse case for 30. Also it is important not to tell the driver and i the stores where are you from, cos sometimes the rates depends on the place of your origin. Also at the bazaar never tell that you are from Mardan Palace as they will charge you the highest price. Come up with a cheap hotel name from the city. Always make your deal with the drivers in advance! Well, basically that is it. Everybody must see this place! Outrageous!

Room Tip: Ask for a pool view above the main restaurant!
  • Stayed: August 2011, travelled as a couple
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4  Thank Melinda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear MelinDani,

We would like to thank you for choosing our hotel for your holidays and for taking your time to share your review on Tripadvisor.
We are grateful to hear that you had a nice stay at our Resort and that and that you were satisfied with our services.
We look forward to welcome you back at Mardan Palace in the nearest future, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2011

Well ok, it is on the verge of super kitsch, but I would rate it as very clean, nice, abundant & super impressive kitsch! The Spa is AMAZING & gigantic. The staff is multicultural (Locals & Russians mostly) & eager to please - The hotel is very new, only 2 years old, & very well kept. I had dinner one of the two nights at the Turkish restaurant & must say it was devine, with local live music & a very attentive staff, even though I was on my own. All in all, the decor is not what I preferred, but we all know that service is what a hotel is remembered for - The staff at the Mardan is very professional & kind. The beach & the private villas are quite something too!
Antalya is not my favourite part of Turkey, but for 3 or 4 relaxing days, I could very well do with another stay at the lavish Mardan! Book it without hesitation - It must be one of the best hotels in the region, without a doubt.

  • Stayed: September 2011, travelled on business
    • Value
    • Sleep Quality
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2  Thank BluMartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear BluMartini,

First of all we want to thank you for choosing Mardan Palace for your holiday, we are delighted to read that you had a lovely time at our hotel and we hope you'll keep having good memories!
We are so happy to know that our hotel is the most inviting and friendly place you have stayed in Turkey!
Thank you for recommending our hotel to other Tripadvisor users, it is highly appreciated!
We would be delighted to welcome you here again as a part of the Mardan Palace family!

With kind regards,
CRM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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