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Reviewed 7 October 2016

It is a nice place, but definitely not 4 stars (3 stars max). Personnel is very friendly and atmosphere is nice but not a place to go if you like excellent food (you will not be hungry, but nothing extraordinary in the hotel).

Room Tip: Rent a bungalow with lower numbers, closer to the sea.
  • Stayed: June 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank bojananh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Guest Relations Manager at El Mouradi Djerba Menzel, responded to this reviewResponded 15 February 2017

Dear guest, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerely, El Mouradi Djerba Menzel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2016 via mobile

Is a really nice hotel.
U need to ask on reception for better room if you dont like your first.
But the guys on the reception will help you, special if u will give some tip:)
The pool is really nice, and all day there is lots of funny things around because the animators are there every day and there are a lot of them.
They are really nice and funny, we reallly like them all :)

Stayed: September 2016, travelled as a couple
1  Thank Sašo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Guest Relations Manager at El Mouradi Djerba Menzel, responded to this reviewResponded 15 February 2017

Dear guest,

First of all , thank you for taking the time to write your review . We are glad to hear you
enjoyed your stay with us in general. Hopefully, we will see you again in the near future
and we would be happy to ensure you spend a great vacation.Ragards,
El Mouradi Djerba Menzel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2016

Best value of this hotel are people, especially amazing animation team. All boys under leadership of Shukrie are amazing, polite, respecful and ful of fun. Thanks again to great Mario, Mahmadou, Kalimero, Aleks, Simon, Mido, Tito, DJ Tarzan....you are the best.
Our room mate (don´t know the name) was perfect, also waiters and mister on reception - he changed our first room to one on the best location on the beach.
Our lunches was perfect in restaurant at the pool.
We got a lot for small money, hope we´ll be back.

  • Stayed: September 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank suzyslovenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Guest Relations Manager at El Mouradi Djerba Menzel, responded to this reviewResponded 16 February 2017

Dear guest,

First of all , thank you for taking the time to write your review . We are glad to hear you
enjoyed your stay with us in general. Hopefully, we will see you again in the near future
and we would be happy to ensure you spend a great vacation.Ragards,
El Mouradi Djerba Menzel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2016

First of all, this is Tunisia - Africa. 4 star hotel means 3 stars for Europe or similar countries.
So, if you are prepared for that, then you´ll be ok.

In any case - take superior room. They are better, newer,... We were staying 3 nights in standard and then 4 nights in superior. Worth the price!!!

We stayed for a week - all inclusive.
Food was basicly the same, exept the barbecue, but there was always a long wait line. Food is one of the worst things in this hotel. Breakfast was ok, but for dinner and lunch I eat almost always pasta or potatoes. Everything else was, for my taste, bad.
Dessert were good, somethimes very good :)

Pools are ok, also clean, well mainteined.
Beach is not the best - a lot of rocks. Nearby (300 m away) is a great sandy beach, so you can also swim there if you want.
But there is practicaly no shadow!

The best thing in this hotel is animation!!! The guys are just great. The animation starts at 10 am, and end (with some small breaks) after 10 pm. They are really awesome.

We were there as a family with infant (14 months), and for this purpose was prety ok place - only food could be better.

My advice - if you have a good price deal, then the place is worth it - if you pay 100 EUR per night - then it is overpriced.

I gave them 4 stars because of superior rooms and animation guys!!!

Room Tip: Take superior room.
  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Dejan32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Guest Relations Manager at El Mouradi Djerba Menzel, responded to this reviewResponded 16 February 2017

Dear guest,
We would like to thank you for the review, and let you know that we are thrilled that we were able to meet your expectations. We really appreciate the excellent comment regarding our staff which has been forwarded into them. We would not hesitate to recommend this hotel to anyone. We look forward to welcoming you back in the near future. Regards, El Mouradi Djerba Menzel Management

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Reviewed 8 July 2016 via mobile

*** Star would be a fair grade for this hotel! Poorly prepared for the summer rush, service quality was far below minimum standard, rooms badly maintained, the 1st (and last) food I have ordered during my 4-day stay (all inclusive) was simply un-eatable, so I left it as it was served and elected to go-out for lunch to a nearby seaside fish restaurant!! After the 4-day prepaid stay, I moved to a same category (****) horel that offers a far better quality and service thus saving my holidays....

Stayed: July 2016, travelled solo
1  Thank Fouad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Responsable relations clients at El Mouradi Djerba Menzel, responded to this reviewResponded 9 January 2017

Dear guest, Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay. We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time. Sincerely, El Mouradi Djerba Menzel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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