We stayed one night, booked a Serenity Suite and were upgraded to a Two Bedroom Suite upon arrival. After an incident with the elevator, we were upgraded again to a Residence Suite (with private pool), which was, in a word, incredible.
The manner of the staff in dealing with the incident was exceptional and without a doubt we would again stay at this wonderful resort. The staff were also great in organizing our transfer arrangements for our departure, and ensuring our stay was as great as it could be.
Overall a wonderful resort which we would recommend to anyone.
- Official Description (provided by the hotel):
- Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more less
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- Also Known As:
- Serenity Resort And Residences Phuket
- Serenity Resort & Residences Phuket Hotel Rawai
- Outrigger Serenity Terraces Hotel
- Serenity Resort & Residences Phuket Rawai