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All reviews penthouse suite sea view pool residence living room private pool low tide fully equipped kitchen patong beach amazing hotel free upgrade f b the hotel offers sun loungers dvd player coral island deck chairs phi phi island
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Reviewed 6 October 2011

We'd purchased a Groupon Voucher for this hotel and at the end of our stay,I must say that we made the right choice by purchasing the voucher and staying in this lovely resort.Prior to our trip,we'd inquired for the reservation and other entertainment activites in the Island and not only they were polite in assisting in each of our several queries but they were very prompt in their replies.There were no delays in arrival and the Hotel chauffeur immediately escorted us to the vehicle.On reaching the resort,the hospitality of the hotel staffs and the ambience was excellent which convinced that we made the right choice in choosing this resort.

We made a reservation for a a suite room but the Resort sprung a surpise and we'd our rooom upgraded with a private pool on the rooftop.It was a lovely view from the pool area.Lots of trees,a quite place and we could see the island which had a very beautiful view from the rooftop. We rested the first day in the room and we couldnt have enough of enjoying the room as it was unique and had something different to offer.

My wife and son are vegetarians and they experienced a few problems with the veg food as we felt Thai preparations for vegetarian food were made in a different manner but they loved the Veg Burger from the Resort .Having said this,there are plenty of malls which had various outlets so it wasnt a problem.Resort Spa is good and was offered in the package as complimentary .

The Hotel Tour Operator was very friendly and gave us a detailed understanding of the various packages during our 5N/6D stay in the Island and my wife,my son and I enjoyed every single day .The Hotel reception desk had a lot of DVD's and has a good collection of animation movies for children.The trip experience was a memorable one and this resort is worth the stay.

  • Stayed: July 2011, travelled with family
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1  Thank Vin_Gucci_Vans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 8 October 2011

Thank you very much for your review and we are glad ot hear that you found our facilities and team members first class! I will certainly discuss the choice of vegetarian food at the restaurant with our chef! With kind regards, Urs-General Manager

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Reviewed 5 October 2011

I would like to thanks serenity resort for letting me to know a such wonderful place do exist in this world. We really enjoy our honeymoon. Beautiful resort with excellent service standard. Value for money. A place we can find serenity. Its really awesome! Everything is excellent. Serenity resort .... I will be back!

  • Stayed: October 2011, travelled as a couple
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3  Thank Gavinpng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 8 October 2011

Thank you so much for taking the time to write such a wonerful review about Serenity Phuket. I will certainly share this with our team to let them know that you enjoyed your honeymoon! All the best! Kind regards, Urs-General Manager

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Reviewed 5 October 2011

We really appreciated for the free room upgraded in our honeymoon stay. The room is big, clean and the sea view is amazing !!! Foods are delicious and international. Sense spa is a MUST to try in the resort. Staffs are nice and friendly! We dun feel like going out cos it's too comfortable to staying in the resort XD

Location is quite far from the centre but still worth it! It's take about 45mins from airport. 20 to 30mins to Town and PATONG. Car can be rented (1500 to 2000bath/day, fuel not included ) or get a personal driver about 1000bath for 3 to 4hrs. Night market is available in weekends.

Thank you for a memorable honeymoon! Definitely will come back again! Good job guys!
We will recommend this resort for everyone, especially couple!

  • Stayed: October 2011, travelled as a couple
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2  Thank Yee Mun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 8 October 2011

Thank you very much for your nice review and we are pleased to hear that you enjoyed your honeymoon at Serenity Phuket! We also offer a free daily shuttle bus to Patong and the shopping center so that our guests can save on taxi money. With best regards, Urs-General Manager

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Reviewed 4 October 2011

Took a 4d3n groupon which although we had some hiccups it was amicably settled. The staff was helpful and obliging and thoughtful in so many ways. Kids room has quite a lot of facilities - surely if there was a staff to supervise, i believe many of the toys etc would go a long way and probably more well kept.

Asides the distance to anywhere which really makes it futile to go anyway as it is way expensive unless you rent a bike/car, the hotel does come up with quite a fair bit of things to do.

The beach - totally haphazard as there are tons of broken glass all over and certainly for parents - need to take note in case the kids run in there without their slippers. The only time the tide comes in is during afternoons.

  • Stayed: September 2011, travelled with family
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Thank Chau Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 8 October 2011

Thank you very much for taking the time to write a review about your stay Serenity. We have well noted your comment about the attendant in the kids club. We also offer a free shuttle every day at 17.00h for our guests to go to Patong so that they can save on taxi money. I will talk to our team at the beach to clean up the beach in more details whenever the tide is low. The tide comes in and out at different times. Sometimes its in the morning and sometimes in the after. We also offer a daily free shuttle bus to Nai Harn beach every morning for guests that would like to swim the whole day. Nai Harn is only 10 minutes away and one of the best beaches in Phuket. Sincerely Urs-General Manager

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Reviewed 2 October 2011

The 4 of us had a 3D2N stay at the serenity and it was heavenly. We've initially bought a groupon deal for 2 and was given a 50% discount to upgrade to the penthouse suite when 2 of my other friends decided to come along. The manager, pongtorn was really friendly and prompt in replying to my email queries :)
Though the ride from the airport to the resort was rather long, we were pleasantly surprised when we arrived and got a free upgrade to pool residence. The resort was indeed serene as it is named and
the staff were all so smiley and approachable! Though we spent quite an amount on transportation, we felt that it was all worth it. We were even given a room to wash up before our night flight after having checked out In the afternoon. So nice and thoughtful of the management. Thanks so much for making our stay so memorable!! Would certainly come back again!!

  • Stayed: September 2011
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1  Thank dr3am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 8 October 2011

Thank you so much for your nice review which i will certainly share with our team! We hope to be able to welcome you back again! Kind regards, Urs-General Manager

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