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travelem2
Hong Kong, China

OK Hardware, poor services

3.0 of 5 bubblesReviewed 30 Dec 2023
For its budget price, the hardware is more than satisfied, pool is very clean. However, services are bad. They don’t distribute pool towels at pool, they put pool towels in room.

After we had used the pool towels, we needed to request them four times by call and at front desk in order to get them to replace our used pool towels. The front desk said it was mainly due to many low level staff can’t understand English.

We also ate at the hotel restaurant for dinner once, there were only 2 or 3 tables occupied. We waited more than one hour to get our food, the staff said they had many orders. Maybe room service orders?

Even the table who came after us got the food earlier than us. We asked the waiter why. The waiter simply asked us to complain to the management. Ha?!!! What kind of answer was that?

Date of stay: December 2023
Room Tip: Don't eat at hotel restaurant for lunch or dinner. Bad services.
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this review
Responded 31 Dec 2023
Dear Ms. Ivy,

First and foremost please allow us to take this opportunity to thank you for Choosing DEEVANA PLAZA PHUKET PATONG on your recent stay in Phuket.
And thank you for posting a review of recent experience in Deevana Plaza Phuket Patong. We are indeed thankful for your feedback. Your review is really helpful for us to continue improving our service. And we truly appreciate It.

Thou we truly regret to know that our towels that our housekeeping didn’t setup and to our restaurant staff who haven’t meet your full expectation. Therefore please accept our sincere apology If our oversite cost your inconvenience. Reassured that your feedback will immediately take into serious action and improvement will implied accordingly.

Again thank you very much for staying with us and we were looking forward to welcome you again on your next visit.

Warm Regards,
Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,502)
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19 - 24 of 3,502 reviews
Reviewed 15 December 2023 via mobile

Lovely hotel. Good varied breakfast catering for different cultures. Reception, breakfast and cafe staff absolutely lovely especially Flame and Noon.
Reservation Manager Napawan was a great help in answering pre booking questions and payment options.
Very good value. Good location close to the shopping, entertainment, bars and restaurants. Lovely pool with jacuzzi and children’s slides.
Not enough loungers when it’s busy in the mornings but improves after lunchtime.
Onsite spa is small but very good. I had 3 treatments as they had special offers on.
Because we booked our stay direct with hotel and stayed for 21 nights, we received complimentary return private transport from airport as well as a 1 hour complimentary massage.

Only negatives are that they play music in the cafe next to pool quite loudly and can be heard in the bedrooms above if balcony doors open. Also daily room service cleaning needs improving.
Rooms have a bath too although I only used the shower. Bathroom especially shower is dated and could do with upgrading.

Conclusion: Highly Recommended as despite minor issues, overall it’s a lovely good
value hotel with polite helpful
staff. I would stay here again.

Room tip: Check to see if they will include return transfers from hotel as it’s a stress free option and a good saving
Date of stay: November 2023
Trip type: Travelled solo
Thank Mahesh2911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this reviewResponded 17 December 2023

Dear Mr. Manesh,

Thank you for posting an excellent review of your recent experience in Deevana Plaza Phuket Patong.

We are indeed delighted by your feedback. It is truly heartwarming to read that we were able to meet your expectation and we were able to give you a memorable and enjoyable experience.

Thou we truly regret to read that our housekeeping and music haven’t meet your full expectation. Therefore please accept our sincere apology If our oversite cost your inconvenience. Reassured that your comment will immediately take into serious action and improvement will implied accordingly.

Your kind complement will be shared to the team to boost confidence and keep the outstanding performance of customer service at all times.

We are looking forward to welcome you back for your next visit here at Deevana Plaza Phuket Patong.

Warm Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023 via mobile

We had a lovely stay at the Deevana Plaza Hotel. It’s a very good hotel in great position in Patong. The hotel had very good staff, who were really helpful. Pool area was never too crowded, so enjoyable. Housekeeping were thorough. All in a a great stay.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank pamcN9121WD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this reviewResponded 12 December 2023

Dear, Valued Guest.


Thank you for posting an excellent review of your recent experience in Deevana Plaza Phuket Patong.


We are indeed truly delighted by your feedback. It is our great pleasure to read that we were able to meet your expectation to have a memorable and enjoyable experience.

Your kind complement will be shared to the team to boost confidence and keep the outstanding performance of customer service at all times.

We are looking forward to welcome you back for your next visit here at Deevana Plaza Phuket Patong.

Warm Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

Fabulous hotel with the most friendly staff. Impeccably clean, massive bed very comfortable. Modern bathroom, great shower and bottled water daily. Massive range for breakfast to suit all tastes. Short walk to the beach and the madness of Bangla Road but well situated that there is no noise at night for a comfortable nights sleep. The most friendly security man you could meet saluted us every time he saw us. He is the happiest person at his job. It was my birthday and I had set up the cards my hubby gave me. When we got back to our room that night there was a lovely surprise in our fridge. A Happy Birthday cake with a candle. I thought he had arranged it but he had nothing to do with it. The hotel had done this as they seen my cards. What a lovely gesture, made my birthday very special. Highly recommend and will definitely stay here again when we return to Patong.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ShazzaandGeoff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this reviewResponded 3 December 2023

Dear Ms. Shazza and Mr. Geof,

Thank you for posting an excellent review of your recent experience in Deevana Plaza Phuket Patong.

We are indeed thankful for your delightful feedback. It is our great pleasure to read that we were able to meet your expectation to have a memorable and enjoyable experience.

Your kind complement will be shared to the team to boost confidence and keep the outstanding performance of customer service at all times.

We are looking forward to welcome you back for your next visit here at Deevana Plaza Phuket Patong.

Warm Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023

Well where do i start what a great hotel ,I could not fault this hotel it is well located 1 road behind the beach road which only takes 10 mins max to walk max ,the hotel is well run by great staff who just want to help and make your stay enjoyable and i must mention Nancy on reception she was so helpful and also the security guard he was great and always saluted when we passed him and very professional and good at his job ,the breakfast was so good and catered for everyone with great selection ,the pool was excellent ,the spa is well worth a visit and excellent as well ,great rooms and very comfortable all in all what a great hotel and we will be returning next year Well done Deevana Plaza thank you for making our holiday very enjoyable

Room tip: The Oriental Spa is a must great place
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marjean1998
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this reviewResponded 6 November 2023

Dear Marjean,

Thank you for posting an excellent review of your recent experience in Deevana Plaza Phuket Patong.

We are indeed thankful for your delightful feedback. It is our great pleasure to read that we were able to meet your expectation to have a memorable and enjoyable experience.

Your kind complement will be shared to the team to boost confidence and keep the outstanding performance of customer service at all times.

We are looking forward to welcome you back for your next visit here at Deevana Plaza Phuket Patong.

Warm Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2023 via mobile

Jay the assistant manager looked after us when we upgraded our room, we booked in for 27 days, what an amazing crew this hotel has, the breakfast selection is simply incredible, the guys and girls at the bistro are awesome, the security guard, chachai, hope I spelt that correctly met us every day with a huge smile and warm welcome, Deevana should be extremely proud of the staff who represent your hotel, they are all amazing, we thank you all for making our holiday so much fun,

Date of stay: May 2023
Trip type: Travelled as a couple
1  Thank Jason C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darunee Kaewkrajok, Sales at Deevana Plaza Phuket Patong, responded to this reviewResponded 3 June 2023

DearJayson Castle,

Thank you for posting a excellent review of your recent experience at Deevana Plaza Phuket Patong.
We are indeed thankful for your delightful feedback. It’s such a pleasure to read that we were able to meet your expectation and we were able to give you a memorable experiences. Your kind Appreciation is highly appreciated and will be shared to the team to boost self-esteem to continue and keep up their outstanding performance in customer service.

Thank you very much for staying with us and we truly look forward to your next visit again.

Warm Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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