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All reviews swim up bar pool view happy hour hard rock cafe otop markets city view nice hotel family room bangla road buffet breakfast family mart min walk shopping centre kids club night life tuk tuk deevana
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Reviewed 22 October 2012

Great hotel to stay at ,not in the heart of the night life so it's good for families but not to far either.
Perfect distance from it all beach is a 5 min walk Bang lar rd 10 min walk.
Staff where all very friendly and helpful would definitely stay there again

Date of stay: October 2012
  • Trip type: Travelled with family
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3  Thank Rosalind255103
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this reviewResponded 29 October 2012

Dear Rosalind,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana(former Mercure Patong Phuket). It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Veeranat Limprasutr
Executive General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2012

The rooms were lovely and clean. Location was great for shopping. Staff were friendly and helpful at all times. Dining at night near the pool area was a wonderful way to end the day. The hotel had lots of families staying there and it wasn't noisy or over crowded at anytime.

Date of stay: October 2012
  • Trip type: Travelled with family
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1  Thank 262HappyPerth262
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 October 2012

We stay at Mercure Phuket Patong on last September 2012. Nice hotel, big lobby, nice room and great staff. The hotel location itself bit far from BangLa Road - the central of night life at Patong area, takes around 10 minutes by walking but that's no big issue since along the way to the BangLa Road there is a lot of souvenirs shop, restaurants, massage/spa treatment so it's not get bored.

Planning back to Phuket on next year and will stay again at Mercure Phuket Patong.

Room tip: Room with pool view would be nice
Date of stay: September 2012
  • Trip type: Travelled with friends
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1  Thank Pingkan M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 October 2012

We liked the hotel itself . Service was better than average and the pool area and bar area was also well laid out . Our room was quite nice but for similar money we had a larger room and much better view in our Hotel in Koh Samui .
I think our travel agent mislead or at least misunderstood us when we said we wanted to be in a fairly happening area in Phuket . Patong is just to much - of everything ! If you are looking for a bit of piece and quiet I would recommend staying North of Patong on a beach like Camala .

Date of stay: October 2012
  • Trip type: Travelled as a couple
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Thank MoniqueBellerose79
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 October 2012

Recommended by travel agent in Mandurah. Arrived mid afternoon, check - in good. Were told we had adjoining rooms (travelling with teenagers) but found there was a room between us. Smell of drains a total turnoff. Bathroom although clean was a disgrace owing to the shower cubile having mold and a continual buildup of silicone around the edges. Beds really comfy - king size for us and two king size singles for kids. Asked for extra pillows (only get one each) finally after 3 calls our prayers were answered. Breakfast good but the I guess after 8 days very boring. One waitress not very attentive during our whole stay. Pool very nice. Renos were being held during our stay but all in all ok.
Bitter end to our stay upon check out - querying some charges and asked for signed receipts - were obtained but virutally thrown to us. They apparently were missing an umbrella from the room as well.

All in all an average stay and would most probably not recommend Mercure.

Room tip: We were on second floor in the high 240's room numbers. Good location away from front of hotel and noise, but unfortuntely have the back street hotels and the bars open to past 4am
Date of stay: October 2012
  • Trip type: Travelled with family
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1  Thank needaholiday2093
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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