Recommended by travel agent in Mandurah. Arrived mid afternoon, check - in good. Were told we had adjoining rooms (travelling with teenagers) but found there was a room between us. Smell of drains a total turnoff. Bathroom although clean was a disgrace owing to the shower cubile having mold and a continual buildup of silicone around the edges. Beds really comfy - king size for us and two king size singles for kids. Asked for extra pillows (only get one each) finally after 3 calls our prayers were answered. Breakfast good but the I guess after 8 days very boring. One waitress not very attentive during our whole stay. Pool very nice. Renos were being held during our stay but all in all ok.
Bitter end to our stay upon check out - querying some charges and asked for signed receipts - were obtained but virutally thrown to us. They apparently were missing an umbrella from the room as well.

All in all an average stay and would most probably not recommend Mercure.

We (3 ladies and a 5-yr old boy) stayed at the hotel in early October. Checked-in was pretty efficient. However, when we opened the door to the assigned room, the foul and moudly smell of the room didn't seem to be what we were expecting. We prompty upgraded to a suite on the 6th floor by paying more. Suite was good, big space, bright and nice smelling. And so we thought our wonderful stay at the hotel would then begin. What a surprise awaiting us.

2nd day morning, we went to restarant around 9ish for breakfast. The lady staff (#1) at the entrance led us to a table near entrance. I didn't really like dimly lit places so I requested (to another staff) for a change in table, one that is further into the restaurant. And then, our woes began. The staff whom we approahed asked the LADY STAFF(#1) at entrance. And we were shown frowns and impatient looks by #1. Yes, we did get another table, but after being on receiving end of glares and frowns. I thought we could still stomach the horrible treatment. When we asked for coffee, we waited a long long long time (like 20 minutes). Ok fine, just a small issue, or so we thought.

3rd day morning, same LADY STAFF (#1) at entrance to restaurant. I flashed a bright smile at her and she glanced down with a stony face. Led us to table and left immediately. Fine. I thought. Should not let this staff bother me. My sister signalled to another lady staff (#2) for 3 coffee. Guess what? SHE (#2) asked her to make the coffee herself. My sister did, after fumbling with the coffee machine. And guess what? Lady staff #2 showed my sister faces and impatiently took over!

4th day morning, same thing happened at entrance. And again, bad service in restuarant by #2! Again I asked for my favourite table (resaurant was not crowded). She just waved her hand at another table and turned away!!!! We decided enough was enough and asked a male staff for the manager. The male staff turned out to be assitant manager and happened that manager went on leave. We spoke at length with the assistant manager. We also asked him to clarify if we should make our own coffee. Answer was a NO. The lady staff looked at us. Whispering and wondering what we were talking about.

After pouring our our grievances, we felt better. And I supposed the lady staff were spoken with? As they changed their attitude towards us. But too late and too bad. Damage done to a intolerable extent.

What we observed :
The lady staff seemed friendlier and eager to serve the male guests. Always smiling brightly at them.(Really! We observed for 3 days).

Will we be staying there again? Answer is a definite no. We did not expect marvellous service but neither did we expect such low standard service from the staff.