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Reviewed 12 October 2012

We (3 ladies and a 5-yr old boy) stayed at the hotel in early October. Checked-in was pretty efficient. However, when we opened the door to the assigned room, the foul and moudly smell of the room didn't seem to be what we were expecting. We prompty upgraded to a suite on the 6th floor by paying more. Suite was good, big space, bright and nice smelling. And so we thought our wonderful stay at the hotel would then begin. What a surprise awaiting us.

2nd day morning, we went to restarant around 9ish for breakfast. The lady staff (#1) at the entrance led us to a table near entrance. I didn't really like dimly lit places so I requested (to another staff) for a change in table, one that is further into the restaurant. And then, our woes began. The staff whom we approahed asked the LADY STAFF(#1) at entrance. And we were shown frowns and impatient looks by #1. Yes, we did get another table, but after being on receiving end of glares and frowns. I thought we could still stomach the horrible treatment. When we asked for coffee, we waited a long long long time (like 20 minutes). Ok fine, just a small issue, or so we thought.

3rd day morning, same LADY STAFF (#1) at entrance to restaurant. I flashed a bright smile at her and she glanced down with a stony face. Led us to table and left immediately. Fine. I thought. Should not let this staff bother me. My sister signalled to another lady staff (#2) for 3 coffee. Guess what? SHE (#2) asked her to make the coffee herself. My sister did, after fumbling with the coffee machine. And guess what? Lady staff #2 showed my sister faces and impatiently took over!

4th day morning, same thing happened at entrance. And again, bad service in restuarant by #2! Again I asked for my favourite table (resaurant was not crowded). She just waved her hand at another table and turned away!!!! We decided enough was enough and asked a male staff for the manager. The male staff turned out to be assitant manager and happened that manager went on leave. We spoke at length with the assistant manager. We also asked him to clarify if we should make our own coffee. Answer was a NO. The lady staff looked at us. Whispering and wondering what we were talking about.

After pouring our our grievances, we felt better. And I supposed the lady staff were spoken with? As they changed their attitude towards us. But too late and too bad. Damage done to a intolerable extent.

What we observed :
The lady staff seemed friendlier and eager to serve the male guests. Always smiling brightly at them.(Really! We observed for 3 days).

Will we be staying there again? Answer is a definite no. We did not expect marvellous service but neither did we expect such low standard service from the staff.

Room tip: Don't pick lower floors.. dark walkways and mouldy smell. Suite is great. And those rooms below the suite. Main door faces the moutains and some shorter buildings nearby so pretty well ventilated.
Date of stay: October 2012
  • Trip type: Travelled with family
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Thank ahphy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2012

Rooms were okay, it appeared some were being renovated, which was necessary as the bathroom, curtains and paint could all do with replacement. We had a pool-view room and it was okay.
The hallways can be noisy at times - but this is no fault of the hotel.
We had our infant son and the house-keeping were always willing to work around his unusual sleeping habits!
Hotel location was good, plenty to do around the hotel (pub just two doors away: Shakers, was great, massage parlour 1 door away, taylor across the road, family mart next door and plenty of stores/money changers around). A bit of a trek into Bangla Road - circa 15 mins (with a pram).
Pool = excellent
Pool bar = drinks were a little weak, but otherwise okay
Breakfast = excellent
Check-in service = okay... we had to wait past our check-in time for our room because it was not ready, but not too long and they were apologetic.
Check-out = great
Concierge = great.
All in all, a good hotel!

Date of stay: October 2012
  • Trip type: Travelled with family
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2  Thank AdamSofPerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2012

Very comfortable and nicely renovated hotel. Rooms are modern and spacious. Pool area is also very nice. Nothing negative other than the slow speed of the wifi. Nice restaurant next door and within walking distance of the town centre.

Date of stay: October 2012
  • Trip type: Travelled with friends
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1  Thank traveler82838322
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2012

Great Hotel a little away from the beach but near the night life. Good rooms overlooking the Pool. A little noisy but when inside the rooms its quite. Had an early flight so was 1st in for Breakfast which was very good apart from our poached eggs that did not arrive after 15 mins but Chef was in no hurry so we missed out on them

Date of stay: October 2012
  • Trip type: Travelled as a couple
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1  Thank Chris M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2012

Price seems ok, it looks nice from outside. Staff is friendly, it is easy to book excursion trips but do not go to this hotel, room stinks, there is toilet odor when the aircondition is on. when it is off, there is kitchen smell

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
3  Thank aliatalay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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