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shannon d

Just ok

2.0 of 5 bubblesReviewed 11 May 2024via mobile
We arrived at 2pm for check in and the room wasn’t ready so we waited till 3pm, went to our room and it was awful, it overlooked the street with a dead pigeon as our view, I went down to reception and asked to get the room I booked (pool view) they changed our room but it was another hour wait, so after waiting 2 and a half hours we checked in.
The rooms are tired but the cleaners do a fantastic job, they are also very spacious. Close to Bangor rd and across the road from the beach. The pool was good but not enough deck chairs. The breakfast was average.
I probably wouldn’t stay there again but it served it purpose. The best thing about this hotel was the receptionist who’s name was Joy, she matched her name and was very helpful and accommodating. Thanks Joy
Date of stay: May 2024
Trip type: Travelled with family
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Reviews (556)
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3 - 8 of 556 reviews
Reviewed 7 May 2024 via mobile

Hotel is very old, rooms are tired with ancient furniture. Not enough sun beds at the pool which will end up sitting on a table if you managed to find one.
Hotel gave me a very bad view room, however my booking was swimming pool view and they justified that the room category I booked is already full!!
When asked to speak to someone in charge they refused and said I can complain online.
Lack of customer service awareness and unpleasant experience.
I definitely don’t recommend this hotel unless you want to ruin your vacation.

Date of stay: May 2024
Trip type: Travelled as a couple
2  Thank amrelbana81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pussadee Funngern, General Manager at Patong Paragon Resort & Spa, responded to this reviewResponded 9 May 2024

I'm truly sorry to read the issue you experienced, Amr Elbanna. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. We sincerely apologize that our service did not satisfy your expectations. I'm so sorry. We would like to address your specific concerns and strive to make improvements accordingly. Thank you for your feedback and looking forward to another chance to serve you again in the future.

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Reviewed 19 April 2024

Thank you very much. My husband and I thoroughly enjoyed our stay at this hotel. Very professional staff. They helped with everything. Beautiful comfortable rooms. Great location. Beautiful pool. We highly recommend.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trek29182571459
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pussadee Funngern, General Manager at Patong Paragon Resort & Spa, responded to this reviewResponded 21 April 2024

Thank you so much for taking the time to give us the awesome review! Your feedback is extremely valuable to us. We're glad to hear that our team's performance exceeded your expectations. If there's anything we can help you with, please let us know. We hope to serve you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024

This is NOT a 5 star Resort & Spa.
Don't pay any attention to any booking sites claiming that it is a 5 STAR Resort and Spa.
There is no spa on site and definitely not 5 Star.
Communication with the hotel prior to my stay was difficult to say the least.
This is a nice enough hotel. Wi-Fi was poor at the best of times.
It was kept clean, the cleaning Staff/Housekeeping were brilliant.
The booking/Tour person within the hotel - I believe her name is Dao was extremely helpful and full of knowledge "No issues with the service received from her"

On arrival I was allocated Room 101, try to avoid being allocated room 101 Pool Access room. The room itself was very nice however if you are in this room you will have the all the other guests accessing the pool at your balcony which was very annoying.

I spoke to reception and requested to change rooms, thankfully I was allocation a new room which was Room 110 which was so much better.

What I did find strange was the room did not have any USB facilities, minimal power outlets in the room.

The pool itself was very clean and perfect if you have a direct access room.
Food at the hotel was nice enough, Breakfast was well laid out with a excellent selection on offer.

Room tip: Turn down Room 101 if you are allocated this room.
Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlexanderMck2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pussadee Funngern, General Manager at Patong Paragon Resort & Spa, responded to this reviewResponded 8 April 2024

We really appreciate you taking the time to leave us a review, Alexander. We've passed your kind words on to the whole team. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. For spa treatment we combine business with professional therapist experience more than 10 years' service Thai traditional massage and spa massage in room and guests can reserve the spa at the reception desk. If there's anything we can help you with, please let us know. We look forward to another change to serve you.

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Reviewed 1 March 2024 via mobile

Great location, good value swim up rooms, large bedrooms and excellent breakfast! This hotel is close to all the action but a bit more peaceful with it being at the end of the beach. The beds were very, very firm but we still managed to sleep OK. The aircon could do with being a bit more powerful and the cleaners miaaed cleaning our room a couple of times.

Room tip: Book a swim up room
Date of stay: March 2024
Trip type: Travelled as a couple
Thank KateT1658
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pussadee Funngern, General Manager at Patong Paragon Resort & Spa, responded to this reviewResponded 3 March 2024

Thank you so much for taking the time to share your experience with us, Kate. We appreciate your positive feedback about our hotel. We apologize for any inconvenience this may have caused you. We would like to address your specific concerns and make things right. Thank you again for your feedback and hope to see you again soon.

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Reviewed 19 February 2024 via mobile

Thank you, we had a fabulous time with you. The hotel was really good, with a great pool that our grandaughter loved, as we could swim from our room. Some decor was a bit tired, but the staff were excellent and the room's were very spacious. We would not hesitate in recommending this hotel for a family stay. We did not use the spa facilities.

Room tip: The only negative was the traffic and trying to cross the road. It's crazy!
Date of stay: January 2024
Trip type: Travelled with family
Thank Woggle61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pussadee Funngern, General Manager at Patong Paragon Resort & Spa, responded to this reviewResponded 21 February 2024

Thank you for your kind words! We're glad you're happy with our product and service. We would like to address your specific concern and make things right. Thank you once again for your stay and your feedback and look forward to welcoming you back to Patong Paragon Resort & Spa.

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