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Chaitali A
Mumbai, India

Best stay in patong

4.0 of 5 bubblesReviewed 29 Mar 2024
Lovely stay, clean rooms! Best part was skydeck and infinity pool. In the heart of patong. My family rated this best among three resorts we stayed in Thailand. Patong area is most happening in phuket, this resort is easy walk to patong beach. Though not a beach view, but spacious and good vibe
Date of stay: March 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charm Resort, ผู้จัดการทั่วไป at The Charm Resort Phuket, responded to this review
Responded 8 Apr 2024
Dear Chaitalia2017,

Thank you for your kind review. We're thrilled to hear that you had a spectacular experience and enjoyed our rooftop pool, clean room and our prime location. Your enjoyment of the vibe at our rooftop bar is greatly appreciated. We'll address this feedback to ensure every aspect of our guests' stays is exceptional. Thank you for sharing your thoughts, and we look forward to welcoming you back for a memorable summertime visit.

Sincere regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,260)
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All reviews rooftop pool executive suite patong beach pool access room bangla road private jacuzzi breakfast buffet nice resort min walk egg station swim up bar cleaning staff welcome drink free shuttle night life the hustle and bustle balcony
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16 - 21 of 1,260 reviews
Reviewed 25 March 2024

Beautiful hotel.Reception Staff very friendly and helpfull. Rooms are clean and has everything you need as a tourist. Breakfast is delicious with a wide variety. Skybar is stunning with spectacular views. Cocktails at the Lobby is great. May behind the Lobby bar is extra friendly and really makes it a super fun experience.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Happiness34423665721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

My boyfriend and I had an amazing time here. We love spending by the pool. We wanna say thanks to all the staff for giving us a great time there. Specially tờ Benz, Wit, Lee and Loah for all the beautiful drinks and great greetings. Thank you so much. Kisses

Date of stay: March 2024
Trip type: Travelled with family
Thank Bùi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024

The hotel and staff are amazing. The pool bar is fantastic. Benz, wit, Lee and loah are great and very helpful.

However the hotel is next to a mosques 🕌 and it plays very loud Muslim prayer music 4 times a day.

This is great of you are Muslim... but if you are not... its quite disturbing and is very loud and annoying everyday

Date of stay: March 2024
Trip type: Travelled as a couple
Thank james m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2024 via mobile

I was travelling in a group of 6 (aged btn 38-42) we had a 2 br room and one of the 1 br suites. The 1 br with pool access was the best room and in hindsight it would have been better for us to have 3 of these rooms.

The breakfasts were next level great there was so much great food. My favourite was the omelette chef and the soup.

The rooftop pool was good and there was always a lounge available. The gym was not good, the floor was slippery, not much equipment and very small. I changed my routine for this and just went for a big walk instead. The sauna was good but took a while to heat up and if you turned it on to heat it up while going for a swim someone would come and turn it off and open the door.

Staff were all amazing!!

Over all it was a great place to stay as it was a bit out of the hustle bustle but close enough with a walk. I’d definitely stay again and recommend it.

Room tip: They have a free bus for a trip to the Jungceylon shopping centre. Book rooms with the pool access. Order coffee instead of the free one
Date of stay: March 2024
Trip type: Travelled with friends
Thank kanda7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charm Resort, ผู้จัดการทั่วไป at The Charm Resort Phuket, responded to this reviewResponded 8 April 2024

Dear Kanda,

Thank you for taking the time to share your experience. We are pleased to hear you enjoyed your pool access room, despite the unfortunate typical Deluxe Pool Access were not be able to provide altogether for three of your rooms. It's wonderful that the breakfast and omelet chef and soup was so delicious and added to your positive experience. However, we regret to hear about your disappointment with the gym facilities and sauna experience. Your comments have been shared with our management team. Thank you again for bringing this to our attention and appreciate your kind recommendation. We'll address this feedback to ensure every aspect of our guests' stays is exceptional.

Sincere regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024

May makes the best cocktails and is the nicest sweetest girl, always smiling 😊 such a warm welcome.
We will definitely miss her warm welcome and she is definitely the best thing about Charm. We will definitely be back one day. Thank you so much

Date of stay: March 2024
Trip type: Travelled with family
Thank 724gemmaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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