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Kh. Shaila
Dhaka City, Bangladesh

Villa Atchara

Review of Villa Atchara
3.0 of 5 bubblesReviewed 2 Jan 2020via mobile
It's hospitality is good & environment is well but their entrance road is narrow and not clean so I think they take necessary steps for this. Because their hotel/resort is budget friendly & Beautiful....
Date of stay: December 2019
Trip type: Travelled with family
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Reviews (241)
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1 - 6 of 241 reviews
Reviewed 30 December 2019

We stayed in the Penthouse. I don't know the condition of the other rooms the penthouse it's starting to show its age. Problem with sewer smell in the room coming form the toilet, but its not the hotel fault, we noticed this problem all over Patong (maybe the result of the dry season in December?) Limited food option for breakfast but very adequate. Hotel was kept very clean, pool area was good. The staff were all very friendly and efficient.

Date of stay: December 2019
2  Thank speedjack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2019

We encountered 2 power outages in Room 307. Had to change room (only after we requested for it) in the middle of the night after a long and tiring day. Staff didn’t seem to know what to do about the power outage. The new room (311) we were given was nothing like the Deluxe Double Room photos shown on website (but our old room 307 was the same as website photos). It was a disappointing downgrade. Bed was too soft and pillows in Room 311 were very uncomfortable and different from those in our first room (307).

Most importantly, my watch was stolen from my room on the day we asked for housekeeping to be done. The safe box in the room was not working.

I’ve seen other reviews reporting cases of theft of money and phone from other travellers about this property. It seems the theft is random and happens once in a while. Please do not book this property if you don’t want your things to be stolen! The hotel will NOT do anything about it nor offer any compensation of sorts (see screenshots of my convo with hotel management). they are NOT keen in customer service and instead, will accuse you of being UNSURE about your memory (who remembers everything down to such details on a holiday, seriously?? it is only logical for my first instinct to be to request to check the previous room i have stayed in since i couldn’t find it in the new room - before i accuse anyone of theft).

The manager’s reply is not satisfactory. What does it mean by same staff since 2007 and the property was rented to contractor in 2018 when the theft complaints were made? Does it mean that the same staff since 2007 took a break from work in 2018? How does the same staff since 2007 prove the point that the theft did not occur in the hotel room?

In any case, I have not asked for any compensation from the hotel as I do not deem the watch to be of high monetary value. It costs SGD159 but it has high sentimental value to me. This is the first time that I have gotten something stolen from me when staying in a hotel. What a terrible way to end my trip.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank ElixLee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2019 via mobile

This place is an absolute little gem, gorgeous small hotel resort with beautiful pool and the staff are wonderful. Rooms are lovely and ours overlooked pool with balcony, cleaned daily, the bed is the softest I’ve ever slept on in my life, like sleeping in a fluffy cloud, breakfast was lovely and owner is so friendly and helpful. Situated at the north end of Patong, Laundry service near by and walking distance to beach, restaurants and family mart. Can’t not recommend this place enough, we visit Phuket every year and this will be our go to resort as it is wonderful, we loved the small size and everything about the place people and the gorgeous decor and surroundings, can’t wait to stay again soon!!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Wendy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2019

the staff tried were perfect. cleanly tidy. Good location of the hotel. Not far to the beach. Far from the center on foot. the pool is impeccable. You can also dine at the hotel.

In Thailand, all people are smiling

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Jiří N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2019 via mobile

Nice hotel and good service
Easy walking to beach 2 min Patong beach Clean delicious food. thanks for take care of us
We will back again to Phuket
Love love love you country
Many time we come Phuket but we love our family need this hotel

Date of stay: January 2019
1  Thank pimon1985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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