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Elix
Singapore, Singapore

Do not stay if you don’t want your belongings to be stolen.

Review of Villa Atchara
1.0 of 5 bubblesReviewed 28 Dec 2019
We encountered 2 power outages in Room 307. Had to change room (only after we requested for it) in the middle of the night after a long and tiring day. Staff didn’t seem to know what to do about the power outage. The new room (311) we were given was nothing like the Deluxe Double Room photos shown on website (but our old room 307 was the same as website photos). It was a disappointing downgrade. Bed was too soft and pillows in Room 311 were very uncomfortable and different from those in our first room (307).

Most importantly, my watch was stolen from my room on the day we asked for housekeeping to be done. The safe box in the room was not working.

I’ve seen other reviews reporting cases of theft of money and phone from other travellers about this property. It seems the theft is random and happens once in a while. Please do not book this property if you don’t want your things to be stolen! The hotel will NOT do anything about it nor offer any compensation of sorts (see screenshots of my convo with hotel management). they are NOT keen in customer service and instead, will accuse you of being UNSURE about your memory (who remembers everything down to such details on a holiday, seriously?? it is only logical for my first instinct to be to request to check the previous room i have stayed in since i couldn’t find it in the new room - before i accuse anyone of theft).

The manager’s reply is not satisfactory. What does it mean by same staff since 2007 and the property was rented to contractor in 2018 when the theft complaints were made? Does it mean that the same staff since 2007 took a break from work in 2018? How does the same staff since 2007 prove the point that the theft did not occur in the hotel room?

In any case, I have not asked for any compensation from the hotel as I do not deem the watch to be of high monetary value. It costs SGD159 but it has high sentimental value to me. This is the first time that I have gotten something stolen from me when staying in a hotel. What a terrible way to end my trip.
Date of stay: December 2019
Trip type: Travelled as a couple
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3 - 8 of 241 reviews
Reviewed 11 August 2019 via mobile

This place is an absolute little gem, gorgeous small hotel resort with beautiful pool and the staff are wonderful. Rooms are lovely and ours overlooked pool with balcony, cleaned daily, the bed is the softest I’ve ever slept on in my life, like sleeping in a fluffy cloud, breakfast was lovely and owner is so friendly and helpful. Situated at the north end of Patong, Laundry service near by and walking distance to beach, restaurants and family mart. Can’t not recommend this place enough, we visit Phuket every year and this will be our go to resort as it is wonderful, we loved the small size and everything about the place people and the gorgeous decor and surroundings, can’t wait to stay again soon!!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Wendy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2019

the staff tried were perfect. cleanly tidy. Good location of the hotel. Not far to the beach. Far from the center on foot. the pool is impeccable. You can also dine at the hotel.

In Thailand, all people are smiling

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Jiří N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2019 via mobile

Nice hotel and good service
Easy walking to beach 2 min Patong beach Clean delicious food. thanks for take care of us
We will back again to Phuket
Love love love you country
Many time we come Phuket but we love our family need this hotel

Date of stay: January 2019
1  Thank pimon1985
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2018

Wonderful room accessed via an open veranda. Breakfast was excellent and was served in the courtyard garden next to the pool. The hotel was located close to the beach onb a quiet side street for perfect for me.If you want to be nearer the noise and bustle around downtown and bangla road then maybe stay elsewhere.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
2  Thank Paul G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 November 2018 via mobile

Lovely hotel. Around 100 m to the beach. Breakfast, not to small. Not to big. You have everything you want and little more. Pool and hotel/room clean. Relaxing hotel. Perfect if you don't want to live in the chaos and high sound from music and traffic like it is in the city center. Take a walk on 15min and you will be in center

Date of stay: November 2018
Trip type: Travelled solo
3  Thank Hans B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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