Hello
We came to the hotel at 2pm. We wanted to check in. Check in starts at 2pm. We’ve been told we need to wait 10 minutes for room. After another 10 min, said 15.. They told us our room will not be ready until they fix A/C which might take up to an hour. When we asked for other room instead of this because we are super tired after 34hr travel from USA. They told us we can only wait at the lobby or pay extra for different room. They didn’t offer us a water and it was 34C. Plus one of the girls working at the front desk named Nimthip- Scherry calling herself a manager was super rude laughing at us in Thai language. Then when I asked her for a name she covered her plates with a hand. When our hotel room was ready she came and said “when you finish with your complaining, I’ll give you your key”
We’ve been traveling in many places.. never had a situation with so uncompetitive people.