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Jeff Markovitch
Gold Coast, Australia

Thailand 2019 bauman residence

5.0 of 5 bubblesReviewed 23 Feb 2019via mobile
Just stayed at the Bauman residence once again, absolutely fantastic place to stay. Beautiful pool friendly staff,large rooms.
Was in 1503 great view, staff are always very helpful makes a big difference.
Thanks again see you soon.
Jeff Markovitch
Date of stay: February 2019
Trip type: Travelled solo
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Azman Lateh, Owner at Bauman Residence Patong, responded to this review
Responded 2 weeks ago
Dear Mr. Jeff Markovitch,

Thank you for your continued trust in Bauman Residence and for sharing such a fantastic review. We are delighted to hear that you enjoyed another wonderful stay with us. Your kind words about our friendly staff, beautiful pool, and spacious rooms mean a lot to our team.

We are glad that the view from room 1503 added to your experience, and it’s always a pleasure to know that our helpful service made a difference during your stay.

We truly appreciate your loyalty and look forward to welcoming you back again soon for another memorable visit.

Warm regards,
Azman Lateh (David)
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (408)
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71 - 76 of 408 reviews
Reviewed 22 February 2019 via mobile

Hello

We came to the hotel at 2pm. We wanted to check in. Check in starts at 2pm. We’ve been told we need to wait 10 minutes for room. After another 10 min, said 15.. They told us our room will not be ready until they fix A/C which might take up to an hour. When we asked for other room instead of this because we are super tired after 34hr travel from USA. They told us we can only wait at the lobby or pay extra for different room. They didn’t offer us a water and it was 34C. Plus one of the girls working at the front desk named Nimthip- Scherry calling herself a manager was super rude laughing at us in Thai language. Then when I asked her for a name she covered her plates with a hand. When our hotel room was ready she came and said “when you finish with your complaining, I’ll give you your key”

We’ve been traveling in many places.. never had a situation with so uncompetitive people.

Date of stay: February 2019
Trip type: Travelled as a couple
3  Thank Krystyna B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azman Lateh, Owner at Bauman Residence Patong, responded to this reviewResponded 2 weeks ago

Dear Ms. Krystyna B,

Thank you for taking the time to share your feedback. I sincerely apologize for the experience you encountered during your stay with us. It is clear that we did not meet your expectations, and I am deeply sorry for the inconvenience caused during your check-in process and the way our team handled the situation.

The issues you raised, including the delay in preparing your room and the lack of proper communication, are concerning, and I will personally address them with the front office team. Please rest assured that we will provide additional training to our staff to ensure better service and professionalism in the future. This includes making sure all guests are treated with respect and offered refreshments, especially after long travels.

We take all guest feedback seriously, and your comments will help us improve the overall guest experience. I hope you will give us another opportunity to restore your confidence in our service.

Thank you again for sharing your thoughts, and we apologize once more for the difficulties you encountered.

Warm regards,
Azman Lateh (David)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2019 via mobile

Facilities are less in the room. Water bottles, cups, glasses, basin inside the room, pillows are less in quantity. No iron available. Otherwise hotel was good. Nice clean and very spacious, staffs behaviour was very helpful. Nice swimming pool.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Awqqqqq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azman Lateh, Owner at Bauman Residence Patong, responded to this reviewResponded 2 weeks ago

Dear Awqqqqq,

Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean, spacious, and that you appreciated the helpful behavior of our staff, as well as the nice swimming pool.

We apologize for the lack of some room facilities such as the quantity of pillows, water bottles, and the availability of an iron. We will review your comments with our housekeeping team to ensure these amenities are provided in a more consistent manner for the convenience of our guests.

Your feedback is valuable to us, and we hope to welcome you back for an improved stay in the future.

Warm regards,
Azman Lateh (David)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2019 via mobile

Even if u get a free stay here, I would suggest not to opt for it as it's just a regret from the point you reach the hotel. It has the most terrible staff who is not at all courteous to its customers let it be receptionist, front desk executive or restaurant staff.. all are shrewd

Date of stay: January 2019
Trip type: Travelled with friends
1  Thank karan s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azman Lateh, Owner at Bauman Residence Patong, responded to this reviewResponded 2 weeks ago

Dear Mr. Karan S,

Thank you for sharing your feedback regarding your recent stay. We are deeply sorry to hear that your experience did not meet your expectations and that you felt disappointed with the service provided by our staff. This is certainly not the level of service we strive to offer, and we sincerely apologize for any inconvenience caused during your stay.

Your comments regarding the lack of courtesy from our team are extremely concerning. Please rest assured that we will address this with our staff members to ensure improvements in our customer service and guest interactions.

We value your feedback and hope you will give us the opportunity to provide a better experience in the future.

Warm regards,
Azman Lateh (David)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2019 via mobile

Short stroll to beach and bangala road, pool was lovely. Room was large with a good view, bed was akin to sleeping on a concrete block with very soft pillows. Food and alcohol was a reasonable price and quality.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Sundering
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azman Lateh, Owner at Bauman Residence Patong, responded to this reviewResponded 2 weeks ago

Dear Sundering,

Thank you for sharing your feedback regarding your recent stay with us at Bauman Residence. We are glad to hear that you enjoyed our convenient location, lovely pool, and the quality of our food and beverages.

We appreciate your comments regarding the comfort of the bed and pillows, and we apologize if they did not meet your expectations. We will certainly take this into consideration as we continue to improve the overall comfort of our rooms for our guests.

Thank you once again for your feedback, and we hope to welcome you back in the future for an even more enjoyable stay.

Warm regards,
Azman Lateh (David)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2019

The hotel is great. In one word just GREAT. The rooms were spacious, clean and I loved the pool. You can also hire motorbike from the hotel. But only one disadvantage is they (the lady who sits inside the Spa) keep the passport for motorbike rent. I think the Bauman Residence should try to do something else for security other then keeping passports. The front-desk officers are very polite & helpful. I forgot the name of the staffs , her name was may be Wantawana (not sure if I spell the name correctly) who did our Check-In & Check-Out was such a nice soul! I will definitely stay here again.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Nilima K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture66756074855, ผู้จัดการฝ่ายต้อนรับลูกค้า at Bauman Residence Patong, responded to this reviewResponded 16 July 2019

Dear Valued Guest,

On behalf of Bauman Residence, thank you very much for choosing our hotel as your holiday accommodation. We all really hope that you are completely satisfied with our service that was provided to you during stay with us. We would be highly appreciated to have a chance to serve and offer you more benefit again as our value returning guests. We wish you a pleasant trip back home and looking forward to welcome you back again.

Yours most faithfully,

The Management

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