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Glenda R

Fabulous service all round

5.0 of 5 bubblesReviewed 19 Mar 2024
To the staff that made our stay even better thank you.
Front desk ZamZam Nene Tina
Lobby bar Katai memo J Orra Jong Pranee thank you to the staff I have missed sorry to you all. Do yourself a favour and enjoy being spoilt for your next holiday to Thailand
Date of stay: March 2024
Room Tip: Pack your case and enjoy
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (2,152)
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Traveller rating
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1 - 6 of 2,152 reviews
Reviewed 28 December 2023 via mobile

Staying here at the moment has been totally refurbished by Marriott.Best hotel in Phuket for location and cleanliness.Special shout out to Kang round the pool big personality always smiling and always on hand to serve that special drink 10/10

Date of stay: December 2023
Trip type: Travelled solo
1  Thank 17RonnieRutt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2023 via mobile

Arrived 3 days after the re-opening, for 2 weeks holiday. Shame the beach restaurant and bar wasn't finished but the rest of the hotel was lovely. The abundance of greenery gave a really nice tropical feel. Always looked forward to the breakfast. Plenty to choose from and I had to try the various Thia dishes to go with my bacon, sausage and eggs!! The stand out part of the hotel, has to be the staff. Everyone we met were so friendly and always had a loverly smile to give. Special mention to the pool bar staff and Fern in particular, who always had time for a chat and a good laugh. Thanks also to our room maids, Keaw and Deena who looked after us and made cute elephant,s, rabbits and a penguin out of towels. Nice touch. The only reason I didn't put 5 stars rating was for the fact for the hidden service charges and VAT that are added to the food and drinks. Would I recommend this hotel ? Yes but just be aware, it can get quite pricey.

Date of stay: December 2023
Trip type: Travelled as a couple
2  Thank washyles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2023

The 3 pools with swim up bars exquisite. The greeting drink on arrival a nice touch. Staff good not much ennglish though. Resort a bit tired surrounds and shopping near by and convenient
Jim and Mary Brisbane australia

Date of stay: February 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Getaway32615150655
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2023 via mobile

We have stayed at the Patong Merlin with our family 7 times. We have built many fond memories there, our kids playing hide and seek throughout the grounds and many pools, playing games while enjoying happy hour at the bar looking over to the beach. It is a wonderful family hotel. The rooms were a decent size, beds are a little hard for our liking (my husband would always pay housekeeping to put an extra topper or two on the bed). Breakfast was always good with a huge variety of food from different cuisines. Hotel is across the road from the OTOP markets which is great, but a fair walk away from Bangla Road and Jungceylon (but both within walking distance)
I’m hoping that this hotel is now being taken over by the Marriott that they do not make the hotel too pricey to stay at once it reopens layer in 2023.
I highly recommend the Patong Merlin.

Date of stay: October 2022
Trip type: Travelled with family
2  Thank mandybb21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2023

Hotel is great location with an easy walk to patong beach, restaurants and bars. This was the best feature.
The hotel itself is quite rundown but still ok for us. The entrance from the beach road looks like an abandoned site and has no security and anyone can just walk in and use facilities etc
Most of the Staff are definitely not friendly or helpful. They were abrupt , rude and just did not want to help.
Food was not good at all. Most foods were inedible, and the smallest portions. Breakfast was ok but nothing to boast about. We tried lunch a few times as it’s too hot to go out but just not good.
Overall we enjoyed the pools even though the trees block the sun shining through and water cold quicker than it was.
Hoping the new renovations and the new brand name will also bring a new standard to the hotel.

Date of stay: February 2023
Trip type: Travelled with family
Thank Joslyn1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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