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A H
Edinburgh, United Kingdom

Great Place to stay when at Patong

4.0 of 5 bubblesReviewed 4 weeks ago
We enjoyed our stay at this hotel staff so friendly and helpful, nothing seemed a bother.
But as you may have realised by other comments it is on a hill so not ideal for anyone with a mobility issue, hill and steps. However they do have a shuttle bus that runs every few minutes taking you further up the resort ,which was great.
Location - was ideal for us just a 10/15 min walk to the main area of Patong which we really enjoyed as I'm not sure if I would like to have stayed in the centre due to how busy it can be. As mentioned there is a busy road to cross outside of the hotel but there was a guard there helping you cross the road.
Rooms - where large, bright and clean and a very comfy large bed. Housekeeping did a good job each day. We had an issue with the AC from the begiining which we thought they had fixed but it gradually got worse again so they tried to replace the AC unit again that didn't work. They did ask if we wanted to move rooms but we only had a few days left and I couldn't be bothered to pack our stuff up and move to another room. The reception representive (Freeze) was so helpful and tried to make it all good but it was out of his control, he couldn't do enough for us. Thnak you
Pools - lovely and kept well however I would say the pool at the waterfall the sunbeds were getting a bit tired so they should get changed. We couldn't understand why the drinks at both pools were differently priced as you were gettibg the same thing. Food differed as well.
Gtounds/building - All kept really well, clean and tidy the staff take pride in the work they do.
Breakfast - very good, plenty to choose from.

I would recommend this hotel to others.
Date of stay: December 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this review
Responded 4 weeks ago
Thank you for your feedback, we are delighted to know that you enjoyed your stay with us and we are happy to know that our staff were helpful, however we regret to know that there were troubles that you had go through along with the sunbed at the pool we will make sure to address these matters to concerning department for better improvement and guest comfort. Moreover, rest assured we will make sure to pass your kind words to Freeze. We hope to welcome you back for another enjoyable stay soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,148)
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Reviewed 5 weeks ago

We had a lovely stay at Diamond cliff over Christmas and New year. Staff were very helpful. Yes it is hilly but this can be seen prior to booking. Road outside hotel really busy but someone is there most of the time to help get you across. Christmas Eve and New years Eve the food was amazing so much to choose from both lovely events... We only used the Ocean view pool as the other was a bit more shady. The beach across from the hotel is a lovely area and there are a couple of lovely restaurants across the road. It was a bit of a walk to main nightlife but there are restaurants and bars along the way. On checkout we got to use the lounge to shower and change and it was really nice no need to keep room on. Thank you to all the staff.

Room tip: Not for people with mobility issues but good exercise for anyone else.
Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenny M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this reviewResponded 4 weeks ago

Dear E1619jennym,

Thank you for your sharing your feedback, we are happy to know that our staff were helpful and you enjoyed your stay with us. Moreover we appreciate your feedback regarding the swimming pool, we will make sure to pass your feedback for better improvement. We hope to have the pleasure of welcoming you back soon!

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Reviewed 10 January 2025

This was an amazing experience with even a better view. The staff is a close net group and they really do go outside of their way to make you feel comfortable. The food, the pool, and the location is unmatched. Entertainment by the pool, while having a night time dinner with an ocean view.

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Happiness01619190906
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this reviewResponded 4 weeks ago

Dear Happiness01619190906

Thank for sharing your feedback, we are delighted to know our ocean view restaurant had create you a memorable vacation. Thank you for choosing to stay with us and for sharing your positive experience. We hope to welcome you back to Phuket in the near future!

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Reviewed 5 January 2025

A nice, pretty big hotel. The hotel is on a beautiful steep slope and there are a lot of stairs. The location of the hotel is good, but there is a very busy street in front. The security guard helps at the road crossing. The hotel was being renovated late at night. Some rooms were definitely noisy. We were lucky and there was not much noise. The breakfast was good. We didn't eat in the hotel's restaurants, but we ordered food from room service. It wasn't particularly good, but ok. The hotel has two swimming pools. In the pool above, the sunbeds were covered in bird poop, the chairs were milled and there was trash in the pool water. The second pool area is cleaner. The general appearance of the hotel was a bit dirty. The hotel was being cleaned and renovated all the time, but maybe there were too few staff.

Our suite (5602) was spacious. The extra bed was very hard. The showers had good water pressure. The air conditioning worked well. There were nails in the drawer of the bedside table, which gave me a wound. There were holes in the sheets and towels.
Cleaning did not work during the whole week. Sheets were not changed daily, even though we asked. We often had to ask for towels. There was a lot of dust and garbage under the bed. They were there all week. The previous resident's condom paper was found under the bedside table. Dried rose petals and rusty water came out of the hot tub. I asked to clean the tub properly, but rusty water was pouring into the tub for the whole week and we couldn't use the tub. The children's cries from the neighboring room woke us up in the mornings. Sound insulation is therefore poor.

I could go to this hotel again, but it wouldn't be my first choice.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Curious58500301479
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this reviewResponded 4 weeks ago

Dear Curious58500301479,

Thank you for taking your time to share this review, We would like to apologize to learn that we did not meet your expectations regarding the room cleanliness and swimming pool sun bed . Please accept our sincere apologies for the issues you encountered with, we will address these matters with our housekeeping team to ensure they are corrected. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another chance to provide you with a more seamless and comfortable experience.

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Reviewed 5 January 2025 via mobile

This is one of the best hotels in Thailand. The service, good, cleanliness and rooms are exemplary. It’s set slightly away from the centre (about ten minutes taxi, twenty minutes walking) making it an idyllic and relaxing location, set on the beach, with a stunning view.
The staff make all of the above super special. In particular Narisa, Freeze, Kaokrong and Nam - the night manager - were legendary. They went above and beyond to help me out and nothing was too much trouble. The ladies in the spa were also superb and looked after me, providing a first class experience. I would really recommend the massage to help get rid of all that work stress and these were some of the best I’ve ever had.
All of the staff should really get a mention as their entire perspective is to please and help the customers. They pulled out all the stops for a New Year’s Eve event and managed it brilliantly.
The hotel is completely family friendly, spacious and lovely. Beautiful Thai staff at Diamond Cliff - thank you for an amazing stay. ❤️❤️❤️

Room tip: If you have lack of mobility request a ground floor room.
Date of stay: January 2025
Trip type: Travelled with family
Thank rguy51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this reviewResponded 7 January 2025

Dear rguy51,

Thank you so much for your wonderful review! We’re delighted to hear that our service exceeded your expectations and that you enjoyed the warm, friendly atmosphere of our team. It’s especially great to hear that Khun Narisa, Khun Freeze, Khun Kaokrong and Khun Nam made such a positive impact during your stay – we’ll be sure to pass along your kind words to him! We truly appreciate your feedback, and we can’t wait to welcome you back on your next vacation. Until then, take care and safe travels!"

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Reviewed 31 December 2024 via mobile

Check in was smooth. Big family friendly rooms facing the sea. Big buffet breakfast selection. Resort is located along Patong beach and within walking distance to very good restaurants. Hotel has a local fruit shop, a spa, gym and two pools located in different areas

Date of stay: December 2024
Trip type: Travelled with family
Thank SHAMISO D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heejin Lee, Guest Services / Front Office at Diamond Cliff Resort And Spa, responded to this reviewResponded 31 December 2024

Dear Shamiso D,

Thank you for your lovely feedback, we are thrilled to know that your stay with us was satisfied covering all the parts.
We truly appreciate your kind words and hope to welcome you back soon for another fantastic stay!

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