If you're looking for the warmth, friendliness, and outstanding hospitality that the Thai's are known for, this isn't the place for you. However, if you are after accommodation which enables you to hear the people in the room next door having a naughty romp, it might be your cup of tea.
The reception staff have much to learn about making guests feel welcome. It was like booking into a cheap backpacker hostel, but less welcoming, they have absolutely no idea about hospitality.
We thought we'd booked a room with pool access and ocean views, but what we got was a room with pool access and views of an ugly concrete wall and a driveway into the car-park .....do not be fooled by the photo's on the resort website, they're very misleading. When we queried this, we were treated rudely. Very rudely.
Speaking of rude.....when a light socket next to the pool dropped out of the wall a few minutes after we arrived, (yes, live electrical wire right next to a wet area), and my travel companion went to reception to show a photo and explain it was very dangerous, the girl behind reception rolled her eyes. The guys that came to repair it were very good, but their helpfulness was overshadowed by the rudeness of the reception staff. Cue a move to more suitable accommodation in the Diamond Cliff Resort around the corner, (excellent!).
Apart from the above, this place should really be called the Sun Sand Sewerage, because sewerage is what you can smell wafting through the place night and day, it's truly foul, the stench even floats through the dining area. Don't even start me on the staff member we saw picking his nose behind the bar area, (horror face!).
Apart from all that, you need to be a mountain goat with a Navman to find your way around, a very poorly designed place with little thought given to guest convenience.
For the amount you will pay to stay at this under par establishment you can do much, much better for your money.
- Official Description (provided by the hotel):
- Sea Sun Sand Resort & Spa is ideally located at the most beautiful & renowned Patong beach in Phuket. The Resort offers a relaxing atmosphere enjoying the panoramic scenery of Patong bay with its exquisite 250 deluxe rooms in harmoniously contemporary design with traditional Thai-inspired de´cor featuring four different types of stylish accommodation. Explore and fulfill your comfortable stay with our provided facilities, which include two trendy restaurants, outdoor swimming pools with amazing pool deck, round-shaped Jacuzzi, poolside & Sunset bars , Spa treatments, fitness room, reading corner, game room , shopping arcade and meeting facilities. ... more less
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- Also Known As:
- Sea Sun Sand Resort & Spa Patong, Phuket