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Reviewed 8 January 2013

We stayed here for a week over New Years. The staff were so friendly and helpful. We even got a free upgrade! Excellent views over patong beach. The location is perfect as its down the north end of the beach away from the noise of the heart of patong but is only a 10-15min walk from the centre. The breakfast was great and even though I had an early flight the morning I left they still let me grab some toast and pastries to eat even though their breakfast hours weren't open. Would highly recommend!

Date of stay: December 2012
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Thank MaddieKH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 January 2013 via mobile

We were upgraded to a jacuzzi balcony suite so that was nice. Room service didn't speak very good English so that was interesting. The pool was impressive but filthy!!! So no swimming. Same went for the wet tanning areas.. Bit of a sess pool

Date of stay: December 2012
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1  Thank Kristin P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 December 2012

We stayed there from Nov 30 - Dec 2nd 2012. The appearance and the way the resort has been built is very pleasing and so are the pools on the terrace and lower floors. The resort also has a beautiful view of the Patong beach and is peaceful once inside.

However, following are some of the negatives:

1. Entrance is not too appealing 2. We had a bad experience with the hotel / staff. We are vegetarians and since the hotel did not have much options for us (actually as low as 1), we decided to ask the staff on the terrace restaurant to heat / boil our ready to eat food for 5 minutes. At first, they resisted, then she asked for THB 100 which was absurd and no hotel ever has charged me globally for such a thing. It was only after we resisted and complained, did they boil without any charges. 3. Few english speaking staff

No matter what the place, if the service experience is bad, then everything else goes for a toss. After all the positives about the hotel, the single service experience spoilt our holiday mood and stay with the resort.

Date of stay: December 2012
  • Trip type: Travelled as a couple
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2  Thank Anish L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 December 2012

Despite acknowledging that we were on honeymoon, they gave us a twin sharing deluxe room with two single beds. The error was immediately rectified, but not without having to move our suitcases around the hotel, which was enormous in size. Our balcony had the amazing view of a brick wall. Housekeeping was slow in tidying our room, but overall staff were very helpful. The hotel pools were spectacular which made our stay much more pleasant. The scheduled free shuttle service into town via tuk tuk was great! And the hotel is strategically located near Patong Beach. Overall pleasant, but definitely not the best stay.

Room tip: The view from our room was a brick wall. So make sure you request a better view.
Date of stay: August 2012
  • Trip type: Travelled as a couple
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1  Thank lisajariffin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 December 2012 via mobile

We stayed at this resort with a scoopon which meant we paid something likE $60 AUD a night for a seaview room with daily buffet breakfast and airport transfers.

We loved the staff - always friendly and polite, all spoke great English and were very helpful with any requests. The pool was great, as was the spa but we enjoyed swimming at Patong more. Cocktails were made well but at 300 THB you can get similar on the beach front at Patong for half the price.

Location was awesome! Right at the end of Patong beach and around the corner, slightly up a hill (next door to the Novotel). We felt it was slightly out of the hussle and bussle so we always had a fab quiet sleep but within 2 minutes walk you are at Patong beach, 15 mins and you are on Bangla.

Wifi connection was strong, breakfast selection good and varied day to day, rooms did seem a little bit slap dash - the quality of the finish wasnt great but this didn't bother us at all.

If you are big on overly attentive service I probably wouldn't recommend this hotel for you, this is more of a relaxed, friendly and personable beach hotel.

Date of stay: December 2012
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4  Thank happytravellermaz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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