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Reviewed 29 December 2017 via mobile

Even though It is ideally situated the maintenance and staff are very poor. The room I was given had know electricity it took them over an hour to try and sort it in the dark with wires all over the floor and several fuse boxes after 1hr1/2 the eventually gave me another room with know hot water of which they never fixed the whole time I was there. Apparently I wasn’t the only one. The staff were so rude to all the guests and the food was so poor I wouldn’t give it to my dog. The actual rating for this place is zero but u can’t leave a zero. The pool was full of algae and so dirty the locals wouldn’t use it. Would not recommend this place stay away for your sanity

Date of stay: December 2017
1  Thank Rob G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis S, Hotel Manager at Felix River Kwai Resort - Kanchanaburi, responded to this reviewResponded 14 January 2018

Dear Rob G,

Firstly let me thank you for staying with us and for taking the time to review us on Tripadvisor. I feel concerned and sorry about your disappointment while staying with us.

I am taking very good note of your feedback and will work all points with the respective Team members. Thanks again for going the trouble to share your experience with us.

We do hope to have the opportunity to remedy the impression left on your first stay. Please do not hesitate to contact us directly when planning your next trip to Kanchanaburi: felix@felixriverkwai.co.th

Sincerely Yours,

Alexis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

We were only here for one night during a group multi city tour but everything we experienced was great! The grounds are beautiful and very well maintained. Room was clean, spacious and comfortable. We had stopped on the way into town for some beverages and enjoyed them by the pool for a few hours while we cooled off. The restaurant on site was completely empty except for one other couple so certainly no problems with service and we both had burgers which were high on our list as the best we have ever had...and well priced also! They had an entertainer singing in the outdoor common area next the restaurant so we enjoyed a few songs before turning in for the night. The huge breakfast buffet had something for everyone and the dining area was large so did not feel crowded. Quick visit but would not hesitate to return!

Date of stay: December 2017
Trip type: Travelled as a couple
3  Thank OUsoonergirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis S, Hotel Manager at Felix River Kwai Resort - Kanchanaburi, responded to this reviewResponded 14 January 2018

Dear OUsoonergirl,

Thank you very much for your great review and for choosing to stay at Felix River Kwai Resort while visiting Kanchanaburi . I am very glad to read that you had a great time at our property and enjoyed its unique atmosphere.

Please do not hesitate to contact us directly next time when booking our Resort in order to get the best available rates: felix@felixriverkwai.co.th

Thanks again for your precious feedback! We all very much look forward to your return and to continue to meet and exceed your expectations.

Warm regards and best wishes,

Alexis
Hotel Manager

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Reviewed 21 December 2017

Arrived 18 November. My room was a total disaster!

Air con didn't work
Toilet would not flush
Only 1 light worked until maintenance wiggled bare wires to fix the rest of the lights.
Room safe would not stopped making an awful screeching noise.
Loud disco until 11 pm. no complaints form available reception gave me a plain paper to write on.
What more can I say, except. HOTEL PLEASE TAKE NOTE!!!!

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank hutton2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis S, Hotel Manager at Felix River Kwai Resort - Kanchanaburi, responded to this reviewResponded 14 January 2018

Dear hutton2014,

Firstly let me thank you for staying with us and for taking the time to review us on Tripadvisor. I feel concerned and sorry about your disappointment while staying with us.

I am taking very good note of your feedback and will work all points with the respective Team members. Thanks again for going the trouble to share your experience with us.

We do hope to have the opportunity to remedy the impression left on your first stay. Please do not hesitate to contact us directly when planning your next trip to Kanchanaburi: felix@felixriverkwai.co.th

Sincerely Yours,

Alexis
Hotel Manager

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Reviewed 6 December 2017

The resort from the outside looks very beautiful and the lounge is very nice. The rooms were a different story. They needed upgrading. One of the lamps was wired to other wires and had no cover over the wires so someone could be shocked or worse a fire could start. When I turned on one of the lamps I got a shock, which tells me their are electrical problems at this resort. Despite trying to raise the temperature in the room, as the room was freezing, I could not get the room warmer. The bathroom really needs an upgrade. The shower area had mold on the tiles.

The staff were very accommodating and very nice.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank NYC71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis S, Hotel Manager at Felix River Kwai Resort - Kanchanaburi, responded to this reviewResponded 8 December 2017

Dear NYC71,

Thank you for staying at Felix River Kwai Resort and for taking the time to post your review.

We are pleased that you are mentioning the beauty of our outside areas as well the friendliness and dedication of our staff.

I am also taking good note of the rest of your comment as we aim to keep improving ourselves and so to maintain a high level of services and met or exceed the expectations of our valued guests each time.

Thank you again for your review and I do hope that you will keep wonderful memories of your time in Kanchanaburi.

Best Regards,

Alexis
Hotel Manager

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Reviewed 4 December 2017 via mobile

Stayed here as part of a Saga Travel tour of Thailand. Arrived and wanted to go for a swim in hotel pool. Fortunately we had to walk passed it to go to our room. Pool was dirty, you could see where people had trod in the slime/dirt at bottom of pool. The room wow, the light switch had to be jammed with paper to keep light on! The chair had a burn hole in it, the side light was mended by black electrical tape. The bath was full of mould and a deep gouged scratch / hole . It was awful. We went over to eat in a dismal dining area. No bar we were told. Staff no idea. Youngsters could not pour a G &T and seemed to be on a training exercise. Our female waiter could not lay out a spoon in the right place ! Food was cold. One night , one night too many ! However just one of Saga Holiday’s many many poor hotels etc

Date of stay: November 2017
Trip type: Travelled as a couple
Thank mhumphr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis S, Hotel Manager at Felix River Kwai Resort - Kanchanaburi, responded to this reviewResponded 8 December 2017

Dear mhumphr,

Thank you for staying at Felix River Kwai Resort and for taking the time to post your review. Please accept all my apologies as it seems that your stay wasn't matching with your expectations.

I am taking good note of your comments as we aim to keep improving ourselves and so to maintain a high level of services and met or exceed the expectations of our valued guests each time.

Thank you again for your review. We hope to have the chance to welcome you again to remedy to the first impression left.

Best Regards,

Alexis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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