The hotel is beautiful, although is windy tall trees within the surrounding masks the strong wind, pools are big, ambience is relaxing and calming.
Then we had an awful check-in experience, yes we were early (long flight and travelling from Bangkok to Hua Hin 3 hours journey). The room was not ready, however we were told the room will be ready within couple of hours. There was no suggestions or accommodation to what we need to do to wait for the rooms. We had our check-in at Regency Club lounge and got sat outside under the hot sun. We got 1 tired little girl and we moved ourselves inside to cool down.
We stayed at so many places mainly and aware 5-stars expectations. However, we did not see any exceptional services so far.
We do not have the room that we preferred with terrace/ balcony. They kept telling us the room with terrace/ balcony will be too small to accommodate extra/day. When I looked at some pics on the internet showed differently. When asked to view the rooms and got told “no” straight away, just to put my mind at ease.
So far we are not having a good time, television and safe in the room is not working. Reported the matters twice and still no feedbacks. This is not a 5-star service. We are disappointed and may shorten our stay. More
- Free Parking
- Breakfast included