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Reviewed 31 March 2018 via mobile

Stayed there for 3 nights. Hotel and room in photos look like they have been photoshopped. Very poorly managed hotel, dirty sheets, with oily smell, blanket cover was not fresh, tiles in bathroom never wiped. Whole body and hair itchy after sleeping the first night so had to buy bedsheet to cover my body. Sheets were changed though. Likely not all hotel fault, the city itself looks very rundown and messy as well, water has metal taste and probably explain the sticky bedsheets and body itchiness. Good points : central department store just right under and also hotel situated right in city centre , super convenient.

Stayed: February 2018, travelled on business
Thank Resortbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jirapong S, Manager at Centara Hotel Hat Yai, responded to this reviewResponded 2 April 2018

Dear Resortbabe

Thank you for staying with us and for having shared your experience through Trip Advisor. Please accept my apologies for an inconvenience caused occur during your stayed. I have addressed this issue seriously with concerned staffs and proper instructions had been given for immediate improvement according to our standard.

We hope to have an opportunity of welcoming you back at Centara Hotel Hat Yai. So that we can demonstrate improvements.

Best regards.

The Managements

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

I have been staying at this hotel every time I come for business. It is the best so far. Good location and great price. Also the staff is helpful and always willing to help. Will continue to stay here. Keep up the good work.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank bennyl105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jirapong S, Manager at Centara Hotel Hat Yai, responded to this reviewResponded 30 March 2018

Dear bennyl105

Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for you highlight about our hotel location and our staffs. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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Reviewed 28 March 2018 via mobile

Checked in here for 3 nights. Location is good. Breakfast spread has varieties and good food. The downside is the room is a bit dated. Our room air conditioning has issues especially in the night is not cold. Has some issue with the toilet flush too. Requested maintenance to check but they only could fix the toilet flush but the air conditioning seems the same.

Stayed: March 2018, travelled on business
1  Thank ericn2571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jirapong S, Manager at Centara Hotel Hat Yai, responded to this reviewResponded 29 March 2018

Dear eric n
Thank you for staying with us and for having shared your experience through Trip Advisor. Thank you for you highlight about our breakfast and hotel location. All your feedback about our room has been noted to improve. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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Reviewed 27 March 2018 via mobile

Very comfortable place. Staff are very polite and helpful. Air conditioning just nice. Rooms are clean. One slight complain is the shower place. Please extend the partition of the shower area because now the shower water will wet the bathroom.

Stayed: March 2018, travelled with family
Thank Serene Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jirapong S, Manager at Centara Hotel Hat Yai, responded to this reviewResponded 28 March 2018

Dear Serene Y

Thank you for staying with us and for having shared your experience through Trip Advisor. It always great reading such wonderful experience of our customer. Thank you for you highlight about our room and our staffs. Your feedback about our shower area has been noted. I'm very glad to know that you happy with our hotel. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

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Reviewed 24 March 2018 via mobile

this is a second stay in this hotel. everything is good nice hotel and good breakfast best located in town but small swimming pool
room is cleaness and comfortable but unfortuable my room is a not good view
Ms.Reena staff of sale department good a take care and all of staff is very nice and warm welcome we will back when we visit Hat Yai again
Thank you

Stayed: March 2018, travelled with friends
Thank amanpuris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jirapong S, Manager at Centara Hotel Hat Yai, responded to this reviewResponded 25 March 2018

Dear amanpuris
Thank you for staying with us and for having shared your experience through Trip Advisor. It always great reading such wonderful experience of our customer. Thank you for you highlight about our room and our staff. I'm very glad to know that you happy with our hotel. We look forward to welcoming you back to Centara Hotel Hat Yai for another enjoyable and pleasant stay soon. Best regards, The Managements Centara Hotel Hat Yai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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