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“Pure Luxury”

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Le Meridien Chiang Rai Resort
Ranked #2 of 108 Hotels in Chiang Rai
Certificate of Excellence
Reviewed 14 February 2012

The best pillows and most comfy beds. Large rooms on the river with beautiful grounds. The shower was weak - but who cares when you are in paradise. The breakfast was amazing!

  • Stayed: February 2012, travelled as a couple
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1  Thank GaleAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this reviewResponded 15 February 2012

Dear GaleAS

We gladly appreciate the time that you took to write this review following your recent visit to our hotel.

I am delighted to learn that you enjoyed your stay with us. Your good review in Tripadvisor have been shared with all associates at the resort to further support our aim to deliver exceptional service and to create treasured memories for all guests.

Please do let me know if I may ever be of service in the future. I hope to welcome you to Le Meridien Chiang Rai Resort again.


Best regards
Chaiporn

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Reviewed 13 February 2012

Its hard to know where to begin with this review, because overall the hotel is very nice, with nice grounds and pleasant rooms. There were also a number of shortcomings however, which would prevent me from giving the hotel an excellent rating. So I will divide the review into cons, and then pros, so as to end on a probably deserved high note.

Cons:

hotel staff - know your products. We asked several times for clarification before our arrival and on checking in for a precise explanation of what was included in the family package. There was no really satisfactory answer given, and we were told by reception staff to "ask someone else".

Pay attention to booking requests. We advised the hotel several times in writing before arrival that we needed an extra bed for our 10 year old son, and arrived to find there was none in the room. When I asked the hotel employee where my son would sleep he pointed at our double bed and said "in there with you". Wrong answer! The problem was quickly resolved

Learn how to cook a poached egg. This isn't difficult, but out of four attempts the cook got it wrong four times. This offers an alternative view to the fantastic breakfast others seem to have enjoyed.

Stay clear of the cheapest cuts of meat unless you're prepared to make the extra effort with it. I had a delicious lamb curry that was spoiled by an abundance of fat and gristle that should have been removed prior to cooking. My guess, it was neck of lamb, always on the fatty side, which can be tasty but needs a little work. That lack of effort turned what should have been a really good meal into a bit of a disappointment.

Don't mince the mint for the Mojito. Macerated leaves put in a drink turn the liquid into something between swamp water and a liquid salad. I don't like lumps of mint and the odd lime pip popping up the straw while I'm trying to drink. The very friendly and helpful French food and drink manager tried to fix this but without success.

In your search for beautiful bathrooms, don't forget practicality. While others might not mind this, I was somewhat put off by the lack of bathroom privacy arising from the sliding glass that separated the bathroom from the bedroom. I also thought that the idea of taking a normal door and splitting it into two swing doors was daft. Neither door wide enough to pass through, it meant swinging open both doors to get in and out of the bathroom. Not a huge issue, but really, whats wrong with a normal door?

Other cons not directly attributable to the hotel: I asked the hotel to book me a car and a driver for the day. What I got was a car and a driver and a guide. So that's a good thing, right? Well, this guide really did give me the distinct impression that she (he) wanted to take us to places where he was going to get a cut of any money that changed hands rather than where we wanted to go. Maybe I wasn't sufficiently clear, but having said quite firmly that my interest was photography, and as a photographer I did not want to go to any touristy staged tribal village with an assortment of people standing around in costume, that's exactly where we went on our first stop. For 500 baht per head! Then I'm pretty sure the tour guide and driver added their lunch to our lunch bill. Not that it was a lot of money, but they were already getting a pretty generous amount and that was frankly speaking quite cheeky.

Ok the pros: this is a very nice hotel, in lovely grounds, in a peaceful location. The rooms are very nicely furnished and well equipped. The restaurants have a good selection of meals which, if a little pricey, are generally very well prepared and tasty. The employees are polite, friendly and very helpful, and were genuinely a pleasure to be around. The pool is great.

  • Stayed: February 2012, travelled with family
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Thank Luba R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this reviewResponded 14 December 2012

Dear Luba R

Thank you for taking the time to write and post this review – much appreciated. It is kind of you to highlight the peaceful and relaxing atmosphere at our resort. I do appreciate the extra time that you took to make some constructive comments – these are always welcome. I’m never proud to know when we have disappointed a guest but I am always grateful for the feedback so that we can review, learn and improve. We took your comments and immediately reviewed.
I do hope that we will have the pleasure to welcome you to Chiang Rai again in the future.

Warm regards
Chaiporn

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Reviewed 12 February 2012

My wife and I recently spent two nights at the Le Meridien Chiang Rai. What an amazing treat. Now I must say that we would most likely have never stayed in such a high end property due to the price, but as part of our tour package through Gate 1 tours, we were able to stay in much nicer hotels than we would had we booked on our own.

Le Meridien was wonderful in just about every way. The property is spacious, landscaped beautifully and maintained impeccably. It was like living in a palace. Multi-storied buildings spaced around the grounds were occupied by beautifully appointed rooms, spacious, with lovely accents and art. Our room had a balcony with lovely outdoor furniture and a view out across the grounds and down on the pristine, infinity pool.

The hotel restaurants were even great. We ate breakfast each morning at the buffet where our choices were not only perfectly prepared by a very polite and attentive staff, but indeed, were overwhelming in number. After our first day of grazing over the options we forced ourselves into making more reasonable and limited choices lest we find ourselves spending our free time at the hotel's gym. Friends on the tour also raved about the quality of the Italian restaurant. Thai choices were also available.

The lobby was spacious and open to the elements. The library, off the lobby, housed numerous travel and photo books as well as free computer stations.The staff can also arrange for very inexpensive messages and other spa treats.

My only complaint, if you want to call it one, is that we had such a long walk to our room from the lobby and restaurant as well as the access to an elevator to our 4th floor room. We had to go down the elevator in the main building, walk across the grounds and down a long hallway to the elevator in our building, then up the elevator to the 4th floor and down a long hallway to our room. However, the walk was through the lush gardens and spotless open air hallways. So that isn't much to complain about.

All in all, if you find yourself in Chiang Rai, Thailand and want a truly beautiful resort in which to spend a few days, Le Meridien is the place to go.

  • Stayed: February 2012, travelled as a couple
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Thank mguelker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this reviewResponded 15 February 2012

Dear mguelker

Thank you so much for taking the time to write and post this review…and for your kind and generous comments.

Your comments regarding service are a joy to read. Whenever we receive a Trip Advisor review, we always share it with our hotel team at the daily morning meeting. The team beamed when they heard your warm words. Thank you for highlighting the landscaping and breakfast as well as the couples massage at the lobby. I am delighted that we made your stay special and memorable.
I do hope that we will have the pleasure to welcome you again in the Lanna kingdom again.

Best regards
Chaiporn

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Reviewed 11 February 2012

Huge rooms with huge bathrooms done in a somewhat modernistic style. All amenities are provided. The view from my room of the pool, gardens and river were magnificent. Their grounds are gorgeous with an infinity pool that looks like it falls into the river. There is a superb old Rain Tree (so called by the locals) near the pool that is a beauty to behold. This is definitely a hotel that would not hesitate to return to. Very restful and relaxing after touring the area.

  • Stayed: February 2012, travelled with friends
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Thank Palmtree2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this reviewResponded 15 February 2012

Dear Palmtree2000

Thank you for taking the time to post this review – and for your kind comments. I am so happy to know that you enjoyed your stay with us and I am delighted to learn that you found time to relax and enjoy. I enjoyed your comments regarding the bathrooms, pool, river and the rain tree.

Thank you for making our day.
Chaiporn

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Reviewed 10 February 2012

We traveled to Chaing Rai with a large group in October of 2011. Staying at the Le Meridien was our treat to ourselves as we had previously been staying in small guest houses receiving only 2-3 stars, and what a treat it was.

When we arrived on property we were greeted not only by the front desk and reception staff but by the General Manager, Justin Malcolm, the food and beverage director and the director of rooms. We were given a delightful cold beverage and check in was a breeze. Our luggage was loaded up on to bell carts to later be delivered to our room and we were escorted to our rooms by a very nice young woman who told us a little bit about the property and were everything was located.

Now, the only complaint I have about this hotel is the length of the walk from the check in area to our hotel room. We were in the SPG wing of the hotel and it seemed to take forever to get there. I see why they send you with someone our your first adventure to your room!

After getting settled in and our luggage being delivered within minutes of us finding our rooms we made our way down to the pool. When we arrived to the pool the pool attendant was anxiously awaiting our arrival. He was ready with towels for each person and was very gracious to move the umbrellas around so we could all be comfortable in the shade. It was lunch time and we all ordered from the pool restaurant. I had their pad thai and it was delicious.

The breakfast buffet each morning was wonderful. The best part was that the chef would come out with some special creation that he had made and took the time to describe it to all of us. He was even gracious enough to give one of our fellow travelers the recipe to his souffle and asked that she send him a picture to let him know how it turned out! Each morning we were greeted by Justin Malcolm and the food and beverage director. They asked about our night before and our plans for that day. Talk about making you feel at home. I never felt like I was a hotel, I always felt like I was a guest in their own house and they wanted to make sure that I was as comfortable as possible.

I was also lucky enough to get a personal private tour of the grounds by Justin Malcolm the General Manager. He took the time out of his busy schedule to talk to me one on one about his experience in the hospitality industry and the hotel etc. I was shown the presidential suite and a junior suite and HOLY COW are they amazing. Justin is truly and amazing GM and knows what it takes to run a successful hotel.

During our stay we made reservations at the spa for foot and thai massages. Talk about heavenly. The spa area was serene and relaxing and the attendants we very nice. The spa was also very accommodating to us as travelers. We were going to be returning late, after the spa closed, and they made an exception to stay open a little later so that we may indulge ourselves.

When it was time to go we were sent off by a large majority of the staff. They graciously took pictures with us which again made us feel like we were visiting old friends. Justin Malcolm, the food and beverage director and the director of rooms were all there again to say goodbye.

When my travels bring me back to Chaing Rai I will definitely be stopping in for another relaxing stay at Le Meridien Chiang Rai!

  • Stayed: October 2011, travelled with friends
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Thank C0travlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Malcolm, General Manager at Le Meridien Chiang Rai Resort, responded to this reviewResponded 23 February 2012

Dear C0travlr

It was truly a pleasure having you with us at Le Meridien Chiang Rai Resort, and I'm so pleased I was able to show you around our wonderful resort. I'm extremely pleased to read you felt at home here, as we strive to make sure we provide a more personal experience, and knowing you felt those efforts is absolutely wonderful.

The Grand Suite is an amazing room, you're right. It's becoming more popular with guests and those that have stayed in it are not disappointed!

I must thank you for your generous comments. I agree with you we have great people in Renaud (F+B Manager) and Chaiporn (EAM Rooms) and I'm very proud to have them as members of our Le Meridien Chaing Rai Resort family.

I hope you get the chance to return and please do let me know if I can provide assistance to you in the future with your career, and I wish you all the success.

Best wishes

Justin

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Additional Information about Le Meridien Chiang Rai Resort

Address: 221/2 Moo 20, Kwaewai Road | Tambon Robwieng, Amphur Muang, Chiang Rai 57000, Thailand
Region: Thailand > Chiang Rai Province > Chiang Rai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Chiang Rai
#1 Business Hotel in Chiang Rai
#1 Spa Hotel in Chiang Rai
#1 Luxury Hotel in Chiang Rai
Price Range: $107 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien Chiang Rai Resort 5*
Number of rooms: 159
Official Description (provided by the hotel):
The resort occupies an idyllic 26-rai site directly on the banks of the Mae Kok River, moments from Chiang Rai town and a one hour drive from the Golden Triangle where the borders of Thailand, Laos, and Myanmar converge. The resort is set at the heart of beautiful landscaped gardens complete with a tranquil man-made lake and two majestic 100-year-old rain trees. Surrounded by magnificent mountain scenery, the neighbouring community is a jewel waiting to be explored. Nearby attractions include Rai Mae Fah Luang, Le Méridien's chosen UnLock Art site, and Oub Kham Museum which houses a collection of objects from the ancient Lanna kingdom, Myanmar, southwest China, and Vietnam. Nearby attractions include Wat Phra Kaew, the temple that once housed the Emerald Buddha, and the Hill Tribe Education Centre with its fascinating display of tribal artefacts and handicrafts. Boat trips along the Mae Kong River are available from the town of Chiang Khong, with stops along the way at villages of interest. Ethnic groups living in the province include Karen, Lisu, Lahu, Akha, Meo, and Yao, and it is possible to arrange treks into the hill tribe villages with experienced local guides. Mae Sai is 62 kilometres north of Chiang Rai and makes for an interesting day trip. This busy trading post borders Myanmar, and it is possible to cross the bridge to visit the bustling market in Tha Khi Lek. Phu Chi Fa is a spectacular viewpoint. The impressive views are best enjoyed early in the morning, particularly in the cool season when mist covers the valley floor. A highlight to any trip to Chiang Rai is a visit to the Doi Tung Development Project. Started as a royal initiative to help eradicate opium supply, drug use, and rural poverty, the project offers villagers with a practical and sustainable alternative. The project focuses on development, education, training, humanitarian activities, environmental conservation, agriculture, and the production of quality crafts. At the summit of Doi Tung, visitors can visit Phra That Doi Tung, a chedi constructed in 911 A.D and one of the oldest and most sacred sites in northern Thailand. The chedi is said to contain the collarbone of Buddha. Le Méridien Chiang Rai Resort, Thailand is located close to the town centre and a short drive from Chiang Rai Airport. ... more   less 
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Also Known As:
Le Meridien Chiang Rai Hotel Chiang Rai
Meridien Chiang Rai

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