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Reviews (1,858)
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Reviewed 3 January 2016

We spent our final week of four at The Sarojin, specifically to chill out before heading home for the Christmas rush. Couldn't have chosen a better place to stay. We loved the size of the Sarojin Suites with a comfortable balcony and dipping pool. Good beach and pool area too.

The quality of the food was top class and also many local restaurants to choose if you wanted a change.

Staff very friendly and smiling, always ensuring you had everything you wanted. One small criticism was that management level were not so engaging.

Would definitely recommend this hotel.

Room Tip: We had booked a pool villa but on arrival changed to the suites for better privacy.
  • Stayed: December 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DebTwoHoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2016

We enjoyed our garden room, the pool, restaurants, and hotel grounds. All day breakfast was good with as much or little as you desire to order. The New Year's Eve dinner was excellent with outdoor food stations around the pool, beautiful lighting, cocktails on the lawn, a very good local live band, a Dj, beach seating, midnight toast, fireworks, and sky lanterns for guests to light and send off. It was gorgeous with all the lanterns in the sky. We also went on a day trip to Phang Nga bay with jack, which was awesome. Boating by mangroves and along the bay was stunning, our hotel prepared/brought lunch was delish, we enjoyed a brief but touristy stop at James Bond island, loved cave canoeing, and enjoyed a stop to a temple in a cave. Great fun! Airport transfers in Sarojin jeeps were good too.
The only cons are that the beach was not tranquil and it was very noisy due to neighboring resorts and beach goers from outside of the hotel (children shouting/screaming all day while playing in sea, walkers on beach regularly walking in front of my lounger no matter where I sat, etc.). Not too big of a deal but we chose the hotel to relax as it only allows children 12 years and older), but this obviously can't be controlled for on the beach, which is not the hotel's fault. It was high season with the new year so I assume it was full occupancy everywhere. Also, while staff were all super polite and helpful at the Ficus restaurant a few staff did not fully understand English and there were a few miscommunications, which was really no big deal.
Loved the hotel and would return! Had a fantastic time! Thank you.

Stayed: December 2015
Thank TravelbeanUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2016

Me and my partner stayed at this resort. It is a very nice small boutique resort . Was amazed by the level of service. Excellent ! Food was above average . Nothing spectacular. Also spa treatments were good but hard to book due to limited availability. Lots of lizards in the rooms as it is so close to nature. So if you are scared of these little friends think of someplace else. However staff were happy to come and remove as many of them from the room. Also you see a few reptiles running around in the common areas. Beach could have been better.

  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anup R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2016 via mobile

We arrived recently for Christmas at the end of a trip in Thailand visiting Bangkok (The Peninsula hotel - 5 stars) and Chiangmai (Four Seasons hotel - 5 stars) therefore were expecting the same levels of service and facilities.

Matters did not start well as we were downgraded from our Suite to a pool residence for our first night. Both rooms were excellent (certainly 5 star) but the manner it was handled was not as there was no proper explanation or offer of compensation - we were simply charged the rack rate for the lower priced room (the difference being refunded at the end of our stay since the rooms were all paid in full in advance).

Other reviews have mentioned the sewer stream by the beach (that did smell), certain chaos around the booking of their boat excursions on the Lady Sarojin and food orders that were rarely served right at the first time of asking.

However my main concerns were on the little things that mark the difference between a well run 5 star hotel and those that mark out a lesser hotel despite the location, setting and accommodation.

There are 3 examples that spring to mind:

1) the breakfast is included in the price of the room and the menu on offer is fairly extensive - however ask for an iced coffee and you are presented with a bill for 175 baht (£3).

2) there is a shuttle service (every 2 hours) to take guests into Koal Lak - however unlike other 5 Star resorts that may offer shuttle services for the convenience of their guests, the Sarojin charge 100 baht per person each way (a taxi costs 300 baht).

3) we were presented with a voucher that offered a complimentary massage in their spa for 15 minutes. Very nice offer to try the facilities. Rightly I believe the offer could only be taken up in the mornings (when the spa would be less busy) but what we had not noticed is that it had to be used with 36 hours of checking in! Why make an offer with unreasonable strings attached?

So if the hotel was to provide these 'extras' without cost (extra £10 on the bill) or strings attached, I know I would have been prepared to pay more for the room per night (£30) and experienced the 'complimentary' extras in the spirit that they were being offered.

These are each examples (small I know) that from experience would not be found in genuine 5 star hotels. And when you are staying over the Christmas period when everything is more expensive, an experienced traveller recognises and expects value (because they are not looking at the cost).

The Sarojin talks a lot about the Sarojin family ("a very family and personal feel") and the back story as to how Andrew and Kate Kemp built the hotel and faced the disaster of the tsunami just prior to its formal opening is nothing short of miraculous. They have built a built a beautiful property, hired a lot of people and supported the local community through the worst times. The story is inspirational.

However in a boutique resort (56 residences) you would expect the personal service (Including the General Manager/Owners being visible), especially in probably the most premium 2 weeks of the year. At no point in our stay did an Owner or even General Manager make themselves known to us.

All the staff were delightful (although the service in the restaurants was very slow and lacked precision) but all very functional and lacked the personal touch.

I felt that I was in a 'business' in the hotel industry rather than a 5 star hotel where the need of guests appears to be above the business side of things. The latter is the make up of the great hoteliers, whether large groups like the Four Seasons or individual boutique properties (ie The Norman Tel Aviv). It is these qualities that were lacking in our experience of the Sarojin and distinguishes a 5 star residence from the rest.

......and as for the refund offered at the start of our stay on account of the room downgrade - well it was omitted from our bill when we came to check out. Therefore I had to ask for it, which itself took time to resolve as it had to be referred back to the Manager (who obviously approved it, but in absentia) - but I assume that there is a Manager somewhere in the business.

Stayed: December 2015, travelled with family
11  Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 27 December 2015 via mobile

We stayed at the Sarojin for six days and had a wonderful experience.
The staff were extremely helpful and friendly. The room was comfortable .
The breakfast was excellent. We could not fault the quality of the food nor the service.
The hotel is on white beach which is beautiful with good swimming.
My only constructive criticisms were:
The gym only had one treadmill which was not enough to satisfy the demand for people at peak times.
We wanted to go snorkelling with the Sarojin boat and although we thought to book well in advance, we were unable to get onto the tour. There is only one boat which takes 12 people.
I feel that they need to accommodate their clients in peak season.

I highly recommend d this hotel.

Stayed: December 2015, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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